LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,551 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

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“delivery on time, items well packed and of the quality expected”

Helpful Report

(S01) - Posted 8 years ago

“Easy ordering, fast delivery and great communication throughout.”

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(S07) - Posted 8 years ago

“I happy with the service I received as it was quick and efficient. Thanks”

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(S01) - Posted 8 years ago

“Staff are always very friendly and helpful both on the phone and in the store. My only problem is with the quality of the mouldings. There does not seem to be any quality control. Mouldings are often damaged or marked in some way - particularly natural wood mouldings. I just collected a moulding last week and only realised half way through making a frame that there was a scratch on it (L087). As a result, there is a lot of wastage and therefore costly to the business. It would help if mouldings were wrapped with the click and collect service to prevent further damage. Another problem is that if you are making a large frame and want two lengths of natural wood moulding matching, you often open a wrapped pack to find that they don't match at all. Having said that, if you spot the problems in time, staff are always happy to swap the moulding and are always polite and helpful.”

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(S04) - Posted 8 years ago

“Quick and Prompt delivery”

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Posted 8 years ago

“Although the mount card we buy is very good and keenly priced the packaging is not good enough. I have had 2 shipments damaged. Lion have replaced the damaged goods but I have to go to the trouble of taking pictures and waiting for another delivery, Also when I have emailed them about these faults they do not reply.”

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(S07) - Posted 8 years ago

“I accidentally ordered an incorrect item and they resolved the issue without delay or fuss”

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Posted 8 years ago

“Great products, prompt delivery. A company I always feel I can trust! Thank you Lion”

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Posted 8 years ago

“Very professional service and always willing to help”

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(S08) - Posted 8 years ago

“Excellent service. Very helpful customer service, order arrived 2 days later - all perfect. Thank you.”

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(S08) - Posted 8 years ago

“Fast service, well packed, to specification”

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Posted 8 years ago

“They provided me with all I needed”

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(S04) - Posted 8 years ago

“Efficient delivery”

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Posted 8 years ago

“Prompt delivery of exactly what I ordered.”

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Posted 8 years ago

“Lion turn round orders very fast indeed. Always a fast and efficient service. I only wish my other suppliers were as good. By the way I always receive excellent service at the main depot in Brum. Cheers Colin Yates”

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Posted 8 years ago

“Everything required, simple process and on-time delivery. What more does anyone need?”

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Posted 8 years ago

“I live offshore - on one of Orkneys outer isles, so delivery can be a real hassle. I usually ignore all those 'next day' promises, cus next week is good up here. Lion delivered my mount board in 3 days - and it wasn't bashed or smashed or curled at the edges. Good price, up front delivery charge (not unreasonable tho free would be lovely) and great delivery. What's not to like?”

Helpful Report

(S08) - Posted 8 years ago

“Hi we ordered a couple of frames on your chop service, the telephone service is excellent And your customer service people are very knowledgable, unfortunately we received our order a day later than expected but was damaged on arrival with the fittings gone missing in transit, I did not take in the delivery in person but I believe courier was very accepting of the damage and took a pic and would report, upon calling again receiving excellent customer service to replace missing fittings, these things happen but dealt with in exemplirary fashion. Thanks”

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Posted 8 years ago

“They did not mind that idiot at this end altered the order and I still forgot items to re order on Monday. Actual humans on the end of the email not in India !”

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Posted 8 years ago

“Always excellent customer service and all I need for my framing supplies under one roof.”

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Posted 8 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,551 reviews