LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,550 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All was good. The only problem was the minimum order of £50 before vat and delivery. It’s too high.”

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Posted 6 years ago

“Always great service, good products and excellent delivery”

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Posted 6 years ago

“Excellent, prompt service”

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Posted 6 years ago

“Lion have always provided us with great service from the ordering stage to final delivery. Mouldings arrive in good shape and are competitively priced. Quick to fix any stock issues and generally a friendly bunch to deal with.”

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(TW) - Posted 6 years ago

“We have always found Lion Picture Framing to be very helpful. The staff are always friendly and do their best to sort out any problems we occasionally have.”

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(SF1) - Posted 6 years ago

“Thank you for very helpful advice given to a first time buyer.”

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Posted 6 years ago

“Always a pleasure when I go to Lions. The staff can’t help you enough I would definitely recommend Lions.”

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Posted 6 years ago

“The mixed blessing of running a small retail business is that one is responsible to the customers but one works all hours. A good blessing is using LION as I can order late at night and have delivery within hours. The online order system with its retention of favourites is one of the best, most efficient of any of my suppliers though I really enjoy working with the catalogue.”

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Posted 6 years ago

“Can get absolutely everything under the one roof!”

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Posted 6 years ago

“Great choice and good value”

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Posted 6 years ago

“Service is always excellent at Lion - both on the phone and in person when collecting from Birmingham. Staff are quick to put right any problems. My only criticism would be the quality of some of the mouldings - in particular the natural woods. Some have scratches, scores and imperfections and a black moulding I have just used (L1648) was bent so I had to waste some of the moulding. I sometimes wonder whether there is much quality control. However, when I have sent photos of the damaged mouldings, staff offer reimbursement although obviously can't do anything to compensate for the time wasted. My only other criticism is the stringent criteria that customers have to meet to have a delivery - £50 worth of moulding and 10 sheets of mountboard. As a one man band, 10 sheets of mountboard is a lot which I can rarely meet and therefore necessitates a 3 hour round trip to Birmingham.”

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(TW) - Posted 6 years ago

“Great service good products and very quick despatch! A pleasure buying from this company.”

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Posted 6 years ago

“LION Picture Framing CUSTOMER SERVICE I have been using "Lion" since our company started picture framing. Their customer service is outstanding & nothing is too much trouble. If you have a problem, then they will really go out of their way to find a solution for you. TECHNICAL HELP If you need to speak to the technical department or the actual framers, then this is not a problem if you want something unusual or you're just not sure of something. QUALITY STANDARDS We now buy mostly "chop" frames from Lion, These are always cut perfectly & to the size you specify. We would now NEVER dream of using anything but the chop service now. With Lion, we guarantee you will have no issues whatsoever. SELECTION OF PRODUCTS Lion has by far, the most comprehensive choice of frames in stock & it is rare that something is not in stock. Their selection of tools, equipment, glass & mountboard, backing board etc has everything you will ever need to finish any job. DELIVERY We are based on the Isle of Man & our deliveries usually only take a couple of days to arrive. This is great service. CONCLUSION We have heard some people say that Lion can be a little expensive. We disagree strongly, you may pay another supplier a few pence or a couple of quid less on some products. However, If you are a small or large company you wish to run a premium business & want quality, great customer & technical support, a huge selection of products & reliable delivery. Then Lion is the company to use, hand down. We sincerely hope that you give this company a try, you will not regret it. Joe Balanda Managing Director The Canvas Art Studio”

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(SF1) - Posted 6 years ago

“Lion are a great company to deal with. Highly recommended. Thanks for a great service.”

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Posted 6 years ago

“I have to say your service exceeded all expectations. First a call to say a moulding was out of stock and then to tell me the rest of the order would be delivered in the morning...and it was. Most impressive was the speed at which you sent a large quantity of chevrons and at such a very reasonable price of just 50pence each...other suppliers should take a leaf out of Lions book. Thank you so much for such excellent service,much appreciated.”

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Posted 6 years ago

“As a recently opened picture framing business in East Sussex I needed some framing sundries and LION’s is THE place to go to. Excellent service, arrived safely the following day via an internet order which was simple enough and efficient. Will definitely use again.”

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Posted 6 years ago

“Fantastic company offering the best range of picture framing materials and supplies that you could ever want. Really nice Mouldings and good quality”

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(TW1) - Posted 6 years ago

“Friendly well informed staff. Willingness to remedy errors and faults. Good range of stock. Good field rep.”

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Posted 6 years ago

“Very friendly and well informed staff. Good range of stock. Slight frustration that mouldings are often faulty, with damage or finishes that vary too much from stick-to-stick, and I'd like a bit more effort to check stock before it's sold. Having said that, whenever I've had a problem it is invariably put right without delay. My only other criticism would be that the trade counter can sometimes appear undermanned, on Monday mornings especially.”

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(ML1) - Posted 6 years ago

“pleased with the service i receive. delivery is prompt and any problems that occur are handle quick and simply”

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Posted 6 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,550 reviews