Lillian Daph Reviews

Name: Lillian Daph
Address: 10 Station Street, Saltburn-by-the-sea, Cleveland,, North Yorkshire
Rating: 4.92

4.9 Rating 1,683 Reviews

98 %

of reviewers recommend Lillian Daph

4.9

Based on 1,683 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01287 349612

Email:

sales@lilliandaph.co.uk

Location:

10 Station Street, Saltburn-by-the-sea, Cleveland,
North Yorkshire
TS12 1AE

Write Your review

Tell us how Lillian Daph made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lillian Daph 5 star review on 15th December 2024

Janet Hinchliffe McCutcheon

Lillian Daph 5 star review on 17th April 2024

Nicky Martin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shop looks beautiful, tastefully decorated for the festive season ahead.”

Helpful Report

Posted 2 years ago

“Excellent service thank you.”

Helpful Report

Posted 2 years ago

“Loved my purchases… thank you 😊”

Helpful Report

Posted 2 years ago

“Lovely warm welcoming store.”

Helpful Report

Posted 2 years ago

“Testing this.”

Helpful Report

Posted 2 years ago

“Allways a pleasure to visit this shop . Its one of a kind and staff are ever so helpfull ,for all your needs”

Helpful Report

Posted 2 years ago

“I ordered a Broste large Nordic Sea serving platter as a present. It was sent immediately and received only two days later, in perfect condition. I will definitely be ordering from Lillian Daph again.”

Helpful Report

Posted 2 years ago

“And it’s not even arrived yet! Great customer service and I already know their products will be lovely x”

Helpful Report

Posted 2 years ago

“Helpful in all questions quick response from the team and quick delivery. Thank you”

Helpful Report

Posted 2 years ago

“I have used this company for quite come years now, purchased in store and online multiple times, and experienced both delivery and store collection purchasing process. Lillian Daph always impresses across all fronts: - customer service; - Unique products; - range of products available; - Pricing and offers, including their rewards system; - easy purchase process, including process for store collection and delivery; And more. Very happy customer!”

Helpful Report

Posted 2 years ago

“Ordered online and order ready same day! Excellent service thank you.”

Helpful Report

Posted 2 years ago

“Great shop and lovely people.”

Helpful Report

Posted 2 years ago

“Although my order was delayed - through no fault of Lillian Daph, I have still given them 5 stars as I was kept up to date at all times, no hiding away and hoping I wouldn't "kick off". Your up front approach was much appreciated - thank you.”

Helpful Report

Posted 2 years ago

“Best shop in Saltburn. Staff are super friendly and helpful. A delightful shop full of lovely things!”

Helpful Report

Posted 2 years ago

“Very pleased with our purchase and the store are really good at communicating! They offered to deliver our unit built up rather than flat pack as the delivery driver had another delivery in our region. The only negative though is that it wasn’t made clear the delivery driver only delivers to one flight of stairs, we live on a one level conversion with our ground floor being 2 flights of stairs with a small porch area in between, however the delivery man wouldn’t take our bookcase up the second flight. I wouldn’t have been bothered however I am 7 months pregnant and my husband is currently in a knee brace due to an accident so it was left blocking the landing and we had to arrange to have this to be lifted the rest of the way. Had I know this I would have just got it flat packed. Just a heads up for anyone living up more than one flight! Other than that the team at Lillian Daph are helpful and item is lovely!”

Helpful Report

Posted 2 years ago

“Delivery delayed, took 4 days to be delivered. Won't refund the price difference even I received the item on the day that it is on sale. Won't buy it again.”

Helpful Report

Posted 2 years ago

Good afternoon Unfortunately we are unable to refund discounts on orders already received. If you would like to return your order and place it again to receive the Black Friday discount of course you are more than welcome to do so. I do understand this can be frustrating (I have had it personally whilst shopping this week with many large retailers) however unfortunately for us to stay afloat in the retail game we must try and at least offer some incentive to our online customer during this crazy Black Friday time of year. Many retailers compete and our suppliers actually work with us to allow discounts to be given between specific dates. I do hope that you can understand. I am very sorry your delivery was delayed , we will of course take this up with DPD. Many thanks Christina

Posted 2 years ago

“Brilliant customer service! Staff are always so welcoming and friendly!! They always help with house ideas too 😋”

Helpful Report

Posted 2 years ago

“It is one of those special little shops that you just can not stop yourself from buying something different”

Helpful Report

Posted 2 years ago

“I bought 3 pieces of Swyft furniture and am super happy with the products, the price and the customer service! Big shoutout to Craig who went above and beyond to facilitate a smooth delivery despite some minor supply chain issues. Would buy from here again - strongly recommend!”

Helpful Report

Posted 2 years ago

“The Makati Vase is beautiful! I love this shop - I traveled from Leeds to start my Christmas shopping here. The staff are all SO lovely and you will never leave the shop empty handed. The Christmas display is stunning x”

Helpful Report

Posted 2 years ago

Lillian Daph is rated 4.9 based on 1,683 reviews