Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“Great quality item and very prompt delivery.”

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Posted 4 years ago

“Ordered epoxy grout on line and delivery was made quickly and efficiently.”

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Posted 4 years ago

“Postage was fast but was charged at double what they actually pay, I hold a DPD account and it does not cost 12 pounds a package ( smaller than a shoebox and as light as a bag of sugar). I checked out with my mobile phone so I did not see the full amount they charged until I checked my online banking. Felt some what a little cheated. I do not know if it's a deliberately hid but there needs to be a different rate for small items”

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Posted 4 years ago

“Ordered what I needed and delivered in good time and complete, can't say better than that”

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Posted 4 years ago

“Everything, cost , product and time to delivery. Well done in these difficult times.”

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Posted 4 years ago

“Excellent product Great communication Received very quickly Would definitely use lilley tile again Many thanks”

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Posted 4 years ago

“Great selection of high quality tiling accessories. I’ve purchased Schluter door bars and stair treads on two different occasions and both times delivery has been quick and the prices great.”

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Posted 4 years ago

“Great service Out of stock of one item but received phone call to apologise and offer alternative product Very pleased”

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Posted 4 years ago

“very helpful, kept me up to date”

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Posted 4 years ago

“Very Hopeful and fast delivery. Thank you”

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Posted 4 years ago

“Order received very quickly. Spoke to all 3 guys at Lilley Tile and Stone and they were all very friendly and helpful and even gave tips on the job we were going to do.”

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Posted 4 years ago

“Couldn't be happier with the service I received - will definitely be coming back”

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Posted 4 years ago

“Customer Service was helpful and the product I ordered arrived within a couple of days. So far so good!”

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Posted 4 years ago

“The items I originally ordered were out of stock, I was contacted and offered alternatives as well as advice over the phone on the best way to prepare the tile adhesive. Invaluable assistance for an amateur DIY-er! Many thanks.”

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Posted 4 years ago

“Great online service during the covid lockdown. Customer service called to check details of the order and everything arrived as scheduled. Will definitely use again.”

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Posted 4 years ago

“Felt that there was profiteering going on here as told flat £12 delivery fee was only option. My very small item came by next day delivery which wasn’t at all necessary.”

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Posted 4 years ago

“Well packed and prompt delivery. Delivery options however are quite expensive. Really good. Over all though thank you Vantage Roofing building and maintenance”

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Posted 4 years ago

“Goods order day l1 arrived day 2, can’t be faulted.”

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Posted 4 years ago

“From the firt phone call we were given excellent advice and sample products arrived within 48hrs. Would highly recommend”

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Posted 4 years ago

“Ordered 6 bags of Mapei Tile Adhesive. Setting up an account was simple. Product arrived on time. Not the cheapest around but worth the extra for the convenience and home delivery service.”

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Posted 4 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews