Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,631 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent range of products, I managed to find a Mapei grout dye in a colour I hadn’t been able to source elsewhere. Postage costs are a little expensive but delivery was quick and the whole order process very straightforward. I would definitely recommend and will be ordering again myself.”

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Posted 2 years ago

“I recently ordered a drain unit from you, which arrived promptly. The box was damaged but the contents were undamaged. Because it was damaged, I disposed of the box. The drain was a Schluter Kerdi KDBH50ASLVB Exterior Drain Set 50mm Outlet Complete With Grate 15x15cm. Unfortunately, my plumber said that it was not possible to fit this unit to the existing shower, so I contacted your phone line to try to return it. I left a message but have heard nothing back from you. Are you willing to accept this item back? It was taken out of the box but no attempt was made to fit it, so it is as it arrived. I cannot give a full rating to you until this issue is resolved.”

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Posted 2 years ago

Peter, Please can you confirm that your enquiry was dealt with by our store? If not please let me know and I will chase up for you. Best Regards Ray Lilley Web Support

Posted 2 years ago

“Easy ordering, fantastic quality and great delivery!”

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Posted 2 years ago

“A good price was offered (the cheapest I could find on the web) and the staff were very helpful when I telephoned to ask a question. Once I had placed my order I was kept informed on the progress of the parcel and it arrived in good time.”

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Posted 2 years ago

“Great service Ordered and arrived within 2 days”

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Posted 2 years ago

“Sadly what I bought turned out to be a waste of my money. With £7.50 postage to put it in a too large plastic bag with no padding provided in case it gets thrown around the courier van, it's a high charge for 1 small item (Royal Mail would have sent & delivered it tracked for approx £3.50). It's too much to pay for it then to be such a different colour to that expected. Bought colour 50, Kerakoll silicone sealant, specifically to match as best as possible to my tiles & flooring but it's far lighter & only vaguely a lilac-grey, far greyer than the online pic suggests. It's more like colour 44, or 43, or even a cross between 39 &43, & really just another shade of grey, rather than a purple colour. It doesn't have the darkness nor depth of colour that the small pop-up from the thumb nail sized pic suggests. It would be better to have a more complete guide to the colours available. I appreciate that it's what the manufacturers provide, but they need to know it's not working. Using numbers is convenient but with onscreen colouring varying enormously (& I tried on several devices & in different lighting) having a name could help (as long it's not silly names such as some paint companies choose). I've wasted £15.49 - could be worse obviously. It's good that there are such a wide range of colours & that the price per item isn't bad compared to other brands of coloured sealant, but no good if the representation on the website isn't accurate enough.”

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Posted 2 years ago

Rosamund, Unfortunately, we don't use Royal Mail as from our perspective we are able to track deliveries far better with other couriers along with an improved next-day service. We have previously lost a lot of deliveries due to Royal Mail errors with no come back for us. Colours can vary dependant on batch size, similar to paints or wallpapers and this particular manufacturer has decided to use a number system as in their opinion named colours can cause as much confusion. Even the quality of your computer screen will vary the colour. However, it is good to hear your thoughts on this issue and we will be discussing this further to see how we can improve. Best Regards Ray Lilley Web Support

Posted 2 years ago

“Excellent service. Delivery was so quick, even to The Highlands. Quality Schluter product exactly as advertised.”

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Posted 2 years ago

“Very fast postage, great moisture meter”

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Posted 2 years ago

“Quick delivery and just a quick a replacement when the tub of adhesive arrived damaged. Fantastic service.”

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Posted 2 years ago

“Great service, order arrived super quick and the stone oil has already been applied - looks lovely after two coats, the stone sucked up the first application.”

Lilley Tile and Stone Ltd 5 star review on 20th July 2022

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Posted 2 years ago

“I bought 6 bags of microcement and set out to work the following week, when I discovered that half of the microcement was out of date. Technically the microcement was sold within the expiry date but I can't see how that is fair or honest practice. Vendor largely unbothered by the fact that I was unable to progress work and refused to send in replacement product. Desperately unhelpful and barely legal.”

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Posted 2 years ago

Enrico, We're sad to hear that you weren't 100% satisfied with your order. As you say, it was in date when sold but unfortunately we cannot possibly know when the product would actually be used. However, I have passed your comments on to our store to see how we can improve the FIFO process on this product and keep buyers more informed on use by/sell by dates. Best Regards Ray Lilley Web Support

Posted 2 years ago

“Brilliant service friendly order online easy to pickup. Always shop at Lilley for tiling”

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Posted 2 years ago

“Fast delivery, items extremely well packaged and a good price”

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Posted 2 years ago

“Excellent Service”

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Posted 2 years ago

“Very quick delivery and well packaged, all in all exactly how all orders and deliveries should be, thanks.”

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Posted 2 years ago

“My tile step edging arrived quickly as promised.”

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Posted 2 years ago

“Great purchase, fast delivery. Any questions answered promptly. Great service”

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Posted 2 years ago

“Reordered a trim because my mistake in the first order 28/6 paid for next day delivery it didn’t come until the 1/7. Noticed it was wrong reorder new one and still waiting 5/7 to say I’m disappointed is an understatement. Courier jumped over my electric gates on the 1/7.”

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Posted 2 years ago

“Just what I needed to finish the splashback in my kitchen. Great match with copper”

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Posted 2 years ago

“Extra fast delivery which surprised me !! Good price and product as expected. Would recommend.”

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Posted 2 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,631 reviews