Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,631 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My screeding material was ordered and I'd set a date for it to be delivered. However, the driver turned up a day early and I wasn't in, but it was delivered the next day. Very speedy, very helpful. All good”

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Posted 8 years ago

“A great choice of quality materials on offer here and a very good customer service experience regarding my orders,you really know your stuff people,thanks for getting my order to site so quickly,much appreciated and keep up the great job you are doing.”

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Posted 8 years ago

“The two 2.5 M lengths of Schlüter-SCHIENE stainless steel tile trims I bought were a good price; however, I thought the delivery charge was rather high (£12). On the other hand, the delivery was fast as the trims arrived the day after ordering them. Because my order was not automatically acknowledged by e-mail, I contacted Lilley on two occasions to ask them to confirm my order. Alas, no e-mails arrived. I was eventually able to get a copy of my order, though, by visiting My Account on Lilley's website. Somewhat annoying! Overall, I was pleased with my purchase.”

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Posted 8 years ago

“Excellent service and easy to use web site”

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Posted 8 years ago

“Exceptionally fast service.could not fault them.from the very beginning right through to delivery..and that was very fast...number one all rounder in my opinion...I would recommend and rate 10 out of 10.. well done Lilley .”

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Posted 8 years ago

“You had the exact product we required. At a very competitive price. Excelled in a very short turnaround and was delivered within 2 days. Excellent service . We will use you again.”

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Posted 8 years ago

“Responded quickly 7.47am and goods delivered quickly”

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Posted 8 years ago

“Very friendly, with fast delivery and good quality product. I would definitely recommend them.”

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Posted 8 years ago

“Before ordering, I telephoned Lilley Tile and Stone to enquire as to the correct product for my needs. As I was fitting a marble shower tray I needed a very specific product and they were very helpful and informative. They knew straight away exactly what I needed. I telephoned them on three occasions (one call after another!) and each time they were as courteous and helpful as the previous call. They also calculated the amounts for me. Great service.”

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Posted 8 years ago

“Excellent delivery service. Haven't used the product yet so can only comment on the speed of service. Thanks.”

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Posted 8 years ago

“ordered adhesive and it arrived next day”

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Posted 8 years ago

“Firstly, you need to clarify you're rating scale...it wasn't obvious that a tick on the right was high! Good advice & prompt delivery of the product I ordered.”

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Posted 8 years ago

“first class service and delivery”

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Posted 8 years ago

“Everything I needed was in stock and delivered by 9am next day, well packed. Very happy indeed!”

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Posted 8 years ago

“Very quick delivery & easy transaction! Well done & thank you”

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Posted 8 years ago

“All the range of Mapei grout colours in one place, fair price and prompt service , will be using them again”

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Posted 8 years ago

“Price competitive and order arrived very promptly. However, aside from a payment receipt from Paypal, we received no other confirmation that the order had been processed and despatched, and certainly no indication of the day it was due to arrive. Given that this was a whole pallet delivery that had to be signed for, this was far from ideal. The first indication that we had it was being delivered was when the courier phoned me on my mobile at work to say he was outside the house with a pallet full of goods. My husband was also out - fortunately a neighbour was in and kindly signed for it for us. It was not the best packed pallet we have received in the course of our building work. Given that it had to be left outside in the rain until my husband could get home, the plastic wrapping was not as sturdy as it might have been, especially for a pallet full of water sensitive materials in paper bags. Two of the bags of Elastorapid were found to be torn through both layers when my husband unloaded the pallet into the house and had to be handled with great care to avoid spillage. It seems strange that it was possible to send this request for a review a day before the delivery and yet no mention could be made of the fact that the order had been despatched and was due the next day!”

Helpful Report

Posted 8 years ago

Donna, We apologise that the packaging was not to an acceptable standard and are investigating with Mapei now. On this occasion we had ordered the goods directly from Mapei to be delivered to yourselves as our available stock at that time was lower than your order quantity, so we did not see the condition before it reached you. This is not an excuse however, and it is still our responsibility to resolve so we are talking to Mapei now about what went wrong in this case. Please note that any deliveries received damaged will be replaced as a matter of urgency but we do need a photo of the damage to support our case with the courier. We also need you to contact us directly upon receipt of your delivery, should you have a problem with your order so we can correct any issues you may have as soon as possible and keep your inconvenience down to a minimum. Reference communication of shipment: I am checking this through our system now to find out why you didn't received the shipment email. It would be extremely helpful if you could check your spam folder just in case it got caught in there and email ray@lilleytileandstone.co.uk if you do find it. Sometimes spam filters don't like automated emails and they block them. Once again our apologies for your experience on this particular order.

Posted 8 years ago

“Would definitely recommend and use Lilley tile n stone again, I sent a question / query via email and was answered promptly .. Placed my order and it arrived on the first day of a 3-5 working day slot which was perfect for me ,,, regards Steve”

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Posted 8 years ago

“straight forwards to order on line and great service”

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Posted 8 years ago

“Excellent service - can't fault it... the adhesive was delivered very quickly - haven't used it yet but will definitely use Lilley Tile and stone again - thank you :)”

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Posted 8 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,631 reviews