Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“I received exactly what I ordered in perfect condition, sooner than expected.”

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Posted 8 years ago

“Excellent product range and easy to purchase. Delivery was very quick. Will definitely use again.”

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Posted 8 years ago

“A* service! Ordered by 9am delivered by 1pm same day ????”

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Posted 8 years ago

“Thanks quick turnaround service would recommend to others and will use again myself .”

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Posted 8 years ago

“Quick delivery . The price of delivery is to expensive it let's you down”

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Posted 8 years ago

“They had the grout colours that I was looking for, more unusual ones that are not available easily in the shops - and at a very good price. What was impressive though, was how impossibly quickly from the point of placing an order, the item was dispatched - and delivered the next day. You can't beat service like that, and I'm sure I will be a returning customer - and recommending the company to my builder!”

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Posted 8 years ago

“My screeding material was ordered and I'd set a date for it to be delivered. However, the driver turned up a day early and I wasn't in, but it was delivered the next day. Very speedy, very helpful. All good”

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Posted 8 years ago

“A great choice of quality materials on offer here and a very good customer service experience regarding my orders,you really know your stuff people,thanks for getting my order to site so quickly,much appreciated and keep up the great job you are doing.”

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Posted 8 years ago

“The two 2.5 M lengths of Schlüter-SCHIENE stainless steel tile trims I bought were a good price; however, I thought the delivery charge was rather high (£12). On the other hand, the delivery was fast as the trims arrived the day after ordering them. Because my order was not automatically acknowledged by e-mail, I contacted Lilley on two occasions to ask them to confirm my order. Alas, no e-mails arrived. I was eventually able to get a copy of my order, though, by visiting My Account on Lilley's website. Somewhat annoying! Overall, I was pleased with my purchase.”

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Posted 8 years ago

“Excellent service and easy to use web site”

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Posted 8 years ago

“Exceptionally fast service.could not fault them.from the very beginning right through to delivery..and that was very fast...number one all rounder in my opinion...I would recommend and rate 10 out of 10.. well done Lilley .”

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Posted 8 years ago

“You had the exact product we required. At a very competitive price. Excelled in a very short turnaround and was delivered within 2 days. Excellent service . We will use you again.”

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Posted 8 years ago

“Responded quickly 7.47am and goods delivered quickly”

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Posted 8 years ago

“Very friendly, with fast delivery and good quality product. I would definitely recommend them.”

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Posted 8 years ago

“Before ordering, I telephoned Lilley Tile and Stone to enquire as to the correct product for my needs. As I was fitting a marble shower tray I needed a very specific product and they were very helpful and informative. They knew straight away exactly what I needed. I telephoned them on three occasions (one call after another!) and each time they were as courteous and helpful as the previous call. They also calculated the amounts for me. Great service.”

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Posted 8 years ago

“Excellent delivery service. Haven't used the product yet so can only comment on the speed of service. Thanks.”

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Posted 8 years ago

“ordered adhesive and it arrived next day”

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Posted 8 years ago

“Firstly, you need to clarify you're rating scale...it wasn't obvious that a tick on the right was high! Good advice & prompt delivery of the product I ordered.”

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Posted 8 years ago

“first class service and delivery”

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Posted 8 years ago

“Everything I needed was in stock and delivered by 9am next day, well packed. Very happy indeed!”

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Posted 8 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews