Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“Although they couldn't fulfil the full order due to stock shortages they were very punctual in letting me know. They also ensured all items were delivered on time even those coming direct from the manufacturer. Excellent service overall definitely would recommend”

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Posted 9 years ago

“The Mapei Ultracolur Plus Grout I bought is good stuff, but my packet arrived with a pin hole in it (hence a leak), and it was date stamped10/02/14, so it was almost a year old when it reached me on Feb. 2nd 2015. This won't do; mortars and grouts decay as they age, and often fail. Your company needs to refresh its stock more frequently!”

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Posted 9 years ago

Richard, thanks for your comments. We understand your concerns so just to clarify; These Mapei products have a "2 year" shelf life from the date of manufacturer. We turn our stock around quickly here and work with the latest shipments from Mapei and on occasion we will receive stock that has been stored by them to the 12 month limit. However, this product is still has 1 year of shelf life remaining which is within date and perfectly fine to use as per the datasheet specifications. After 2 years the product does start to degrade but is still usable even then, although the set time takes longer. Should you have any further queries please do not hesitate to contact us directly.

Posted 9 years ago

“Very pleased.....many thanks”

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Posted 9 years ago

“The service I received from Lilley tile and Stine was excellent, it took only 2 days to arrive, and the transaction was simple and easy. Would recommend and would definately use again”

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Posted 10 years ago

“a great product and a fast deliverly services.”

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Posted 10 years ago

“I enquired about whether I have to use a decoupling membrane and was informed that I had misread my own UFH spec. What I was proposing was not sufficient. (Saved already from own mistake). Lilley T&S recommended a product that they do not sell that solved my problem but met my spec. I made sure I went back for my purchase of Schluter Ditra 25 as they were cheapest anyway. Professional business with helpful professional knowledge. First stop for me next time. Thanks 5*”

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Posted 10 years ago

“Whilst the order was delivered promptly with the delivery driver contacting by phone to confirm ease of delivery it was NOT appreciated when an AUTOMATIC TEXT CAME THROUGH AT 3.00AM ON THE LANDLINE WAKING UP THE WHOLE HOUSE! THIS WAS PARTICULARLY ANNOYING AS THE ITEMS HAD BEEN DELIVERED OVER 12 HOURS EARLIER. The delivery would have scored excellent apart from what seems to be a very poor notification system. It would be appreciated if this could be sorted out and I only hope other people have not been disturbed in the same way!”

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Posted 10 years ago

David. We apologise that you were woken up at such an awful hour. Unfortunately we are unable to control delays in the texting system/phone company used by our couriers and I would expect in this case an error that a text was sent to a landline. However, we will pass your comments back to the couriers responsible and ask them to be more digilent when entering their delivery information. Apologies once again.

Posted 9 years ago

“very quick and efficient.”

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Posted 10 years ago

“They kept me informed of the progress of my order which arrived as they said, so very happy to recommend from my experience”

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Posted 10 years ago

“Delivery was attempted but nobody was in (nobody rang to inform us of when delivery would be). My wife received a phone call to her that the order now has to be collected and the details would be sent to me by email (no card was left regarding order). I have received no email (checked spam, etc) and now have know way of contacting delivery company, I hope to receive a phone call from you given this review ASAP. Shockingly bad service, I cannot review products as I don't have them but will be sure to inform the social network community not to use Lilley Tile and Stone but hope to have to good news soon i.e. the stuff I ordered!”

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Posted 10 years ago

Nathan, we're very sorry that you've had a bad experience on this occasion. We continue to run tests with gmail/hotmail etc as spam filters and blocks can be over zealous at times. This is a constant battle with some companies due to the email traffic through our site but both gmail and hotmail currently remain clear for blocks. However, we are still running ongoing tests with gmail to ensure notification mails are received successfully. All orders placed via the website, and all new accounts, automatically send out a confirmation email, so if this is not received by the customer we will normally be notified, and contact the customer directly. Also customers who wish to interrogate their order status can login to the website and view their account/order details there.

Posted 9 years ago

“Product and service first class product delivered well before expected date would recommend this company to anybody”

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Posted 10 years ago

“EXCELLENT SERVICE”

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Posted 10 years ago

“Delivered very quickly, many thanks”

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Posted 10 years ago

“Very happy with service great prices will be using again for my mapei gear”

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Posted 10 years ago

“A very good product (Grout and sealer) delivered quickly and at a good price. Not readily available locally so needed a good service. Will use this company again.”

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Posted 10 years ago

“THE EPOXY GROUT I PURCHASED WAS IMPOSSIBLE TO FIND LOCALLY, i ORDERED VIA LILLEY & STONE ON THE INTERNET AFTER A RECOMMENDATION TO FIND THEIR SITE. I ONLY WANTED A MODEST QUANTITY FOR A REPAIR JOB, THIS THEY FOUND AND DISPATCHED IMMEDIATELY. DELIVERY WAS EQUALLY SWIFT AND EFFICIENT. ALL TOGETHER A FIRST CLASS SERVICE, THANKS”

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Posted 10 years ago

“Used you twice now for schluter products and your service and delivery has been fantastic. Thanks”

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Posted 10 years ago

“Very pleased everything arrived on time .No problems.”

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Posted 10 years ago

“Really helpful advise, good website and next day delivery. Excellent”

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Posted 10 years ago

“After phoning your company i was told honestly that it will be cheaper online, this i did, the product arrived very quickly and well packaged.”

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Posted 10 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews