Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,631 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

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“Great product not easy to find size at local and well known DIY stores (2 meter threshold). Easy to navigate site. Delivered on time.”

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Posted 11 months ago

“Amazing services, great products, affordable prices, great quality, very efficient and reliable, quick delivery”

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Posted 11 months ago

“Good prices. Quick delivery.Thank you”

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Posted 11 months ago

“Excellent service provided. Good value products delivered in a timely manner. Will definitely use again and will definitely recommend them to family and friends.”

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Posted 11 months ago

“Cannot fault this company. A huge range of tiling products at a good price but, it’s their customer service which makes them so special. Had so much help and advice that has saved me time, effort and from potentially making expensive mistakes. Superb team of people. Won’t hesitate to use them again or recommend.”

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Posted 11 months ago

“Purchased a Rubi grout removal tool. Had it in stock and arrived next day with no issues.”

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Posted 11 months ago

“Very easy to place an order and was delivered sooner than expected”

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Posted 11 months ago

“Excellent service and good delivery.”

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Posted 1 year ago

“The grinding disc I bought arrived in time. Unfortunately though it looked exactly like the old one it did not fit onto the center pin, I had to drill the hole bigger to make things work.”

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Posted 1 year ago

“Great product. Worked exactly as I was told it would.”

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Posted 1 year ago

“Very pleasant and professional. delivery was quick also.”

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Posted 1 year ago

“I purchased a grout removing tool online, the product was faulty, telecoms with Lilley were first class and customer service was brilliant, organised an agent for a home visit and return of the item - refund issued in full. Would definitely buy from them again.”

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Posted 1 year ago

“Good products and services, but overpriced.”

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Posted 1 year ago

“Great service at a great price, makes life a bit easier”

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Posted 1 year ago

“Great company. The only company that offered a very wide range of tile grout pens in different colours. Order arrived very promptly and product great - just what we wanted. We've just had a wood effect tile flooring laid in the bathroom and the grout colouring was too pale and really stood out. Now rectified with product from Lilley Tile & Stone. Would thoroughly recommend.”

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Posted 1 year ago

“good helpful advice and prompt well packaged deliveries”

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Posted 1 year ago

“Really good service and very happy to help”

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Posted 1 year ago

“Hi I am still waiting for my item for 2weeks. It hasn't been delivered to me. I need to carry on with my work but cannot do so because of my missing item.”

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Posted 1 year ago

Samsul, firstly our sincere apologies. Whilst the product was shipped as requested, we did not find out about this issue until you chased it up. It would appear that the delivery was unfortunately lost by the courier. Although the situation was out of our control, we still have to take responsibility, so we can't really complain about the 1 star in this case. Either way, thanks for taking the time to do the review! We take note of all comments and strive to learn from issues like this. Best Regards Ray Lilley Web Support

Posted 1 year ago

“Excellent Prices and very quick delivery”

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Posted 1 year ago

“The tap and sink was good and easy to install but the bottle trap that came with the sinks didn’t fit so I had to then go and get two new ones”

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Posted 1 year ago

Mark, We don't sell taps or sinks, you purchased Reno Ramp from us which we hope was suitable. We'd be grateful if you could revise your review :) Best Regards Ray Lilley Web Support

Posted 1 year ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,631 reviews