Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“Great service and my small delicate brass tile trim was exceptionally well packaged!”

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Posted 3 years ago

“The box had been dropped and the lid broken glue leaked out”

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Posted 3 years ago

John, very sorry to hear that. Can you confirm that you contacted store to replace the item? Whilst we do our best to ensure the products are as protected as possible, unfortunately, there are the occasional drops during the delivery process. We ask that any customer who is unfortunate enough to receive a damaged delivery, send a photo of the delivery through to the store on that day so we can urgently replace and also report to the courier. Best Regards Ray Lilley Web Support

Posted 3 years ago

“Rapid delivery ect ✅ but my rubi work bench is missing on of the metal clips (got 3 of 4 clips ) can yous help me out thanks.”

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Posted 3 years ago

“Really good service and communication. I had some questions on the grout and Stu and Colin were really speedy in answering my questions. Products arrived swiftly. Highly recommend”

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Posted 3 years ago

“Ordered a Tile Basher, very competitively priced!! Super quick delivery - Thanks”

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Posted 3 years ago

“Excellent service and despatch charge and time”

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Posted 3 years ago

“I received very good service, both from the website, e-mails and telephonically”

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Posted 3 years ago

“Great service. They have the stock and deliver it in short order. Lilley is my first choice for tiling accessories and construction chemicals when I need them in a hurry.”

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Posted 3 years ago

“First class service. Speedy delivery. Competitive prices.”

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Posted 3 years ago

“Bought some stone enhancer at a competitive price although not used it yet. Delivery on time no issues at all I would recommend this site and will use again”

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Posted 3 years ago

“very good seller, highly recommended”

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Posted 3 years ago

“Good choice of colours, speedy delivery withit tracking”

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Posted 3 years ago

“Fast delivery, good item.”

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Posted 3 years ago

“Perfect! Had just what I needed when other stockists didn't. I'd contacted Mapei who sent me the link to your store. I'll be a return customer for my Mapei purchases for sure. Fast delivery too.”

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Posted 3 years ago

“Five star service! They had the product I wanted (obscure colour of grout), helped me on the phone, sent the product and it arrived next day - even faster than their delivery page said it would. Cannot fault them, brilliant - made my life easier and helped me get the job done fast.”

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Posted 3 years ago

“I guess i cant write a review as im still awaiting my product 9 days later.....”

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Posted 3 years ago

“Great products at good price”

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Posted 3 years ago

“Order arrived quickly, great quality, well packaged. Questions I had answered very quickly. Extremely happy customer.”

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Posted 3 years ago

“Great customer service, very helpful, fast shipping”

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Posted 3 years ago

“Good product, delivered quickly.”

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Posted 3 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews