Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very quick easy and professional ordering system delivery faster than quoted”

Helpful Report

Posted 10 months ago

“I was looking for a bull nose aluminium stair nosing, not for intended purpose but to offer some protection on a upvc window sill behind my woodburner.....at 3mm thick this product was ideal, good price, bomb proof packaging and fast delivery.....highly recommended”

Helpful Report

Posted 10 months ago

“First class process from online ordering to prompt shipping and delivery”

Helpful Report

Posted 10 months ago

“No fuss, good communication and quick delivery. Pleased”

Helpful Report

Posted 10 months ago

“Prompt and friendly service. Easy to navigate website and great information and stock availability. I appreciated a call update when I needed to know about shipping, and were super helpful and reassuring. Will use again! Thanks so much! -Mark”

Helpful Report

Posted 10 months ago

“Speedy dispatch and the stair nosing was in a really tough cardboard tube so no risk of any damage in transit. Many thanks.”

Helpful Report

Posted 10 months ago

“Great product, prices and service”

Helpful Report

Posted 10 months ago

“Great customer service from the staff at the Herne bay shop.”

Helpful Report

Posted 10 months ago

“Great service. Had the silicone in stock which matched the grout . Arrived the next day. Very pleased 😎”

Helpful Report

Posted 11 months ago

“great service & a brilliant little tool deffinately a game changer for futre re-grouting jobs or broken tile replacing jobs.....”

Helpful Report

Posted 11 months ago

“Fair price, efficient service, very prompt delivery A+”

Helpful Report

Posted 11 months ago

“I purchased a shower shelf which was delivered very quickly and well packed”

Helpful Report

Posted 11 months ago

“excallent customer service ! prduct delivered on time. Would highly recommend this company, if looking for something not easily attainable.”

Helpful Report

Posted 11 months ago

“Very fast p&p expensive”

Helpful Report

Posted 11 months ago

Thanks for your review. Whilst we understand that delivery charges can be a deal breaker sometimes, we are restricted by our couriers, packing and insurance. We also do not include the cost of delivery in our product like some of our competitors. Good news is that on most of our products the price is fixed and does not increase as you buy more. So the more you buy, the more cost effective it is! We'd also recommend checking out our competitions delivery costs, you may be surprised, especially when you get to final checkout!

Posted 11 months ago

“Good to find a specialist tool supplier fit for the job.......tile cutting can be awkward at the best of times. Glad the 50mm tile cutter is exactly what I needed........good job.....Lilley. Honeywell Engineer.”

Helpful Report

Posted 11 months ago

Richard, We're pleased it was the right tool for the job. Tile cutting can be pretty expensive if it doesn't go according to plan. Our team is always on hand to offer support when it's required. Our range of tiling tools to is also getting bigger by the day so please keep an eye on our latest products. We've got a lot more tools going up on the web soon! Best Regards Ray Lilley Web Support

Posted 11 months ago

“Started using Lilley tile and stone For my Mapei sealant orders Brilliant customer service Always ready first thing Highly recommend”

Helpful Report

Posted 11 months ago

“I received a phone call the day after placing my order online to confirm the order and plan despatch. Friendly, knowledgeable, and helpful.”

Helpful Report

Posted 11 months ago

“Excellent service, next day delivery!”

Helpful Report

Posted 11 months ago

“quick delivery of a high quality product”

Helpful Report

Posted 11 months ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews