Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“Good product at a reasonable price. Delivery company kept me informed. It took a bit longer than I hoped to arrive but everything was fine.”

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Posted 5 years ago

“Website brill, great price and super next day delivery....😊”

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Posted 5 years ago

“excellent service, very impressed”

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Posted 5 years ago

“Very helpful regarding my technical query. Website has a few bits that don't seem to work. Delivery information confusing, to say the least. Overall a good team and will keep using them.”

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Posted 5 years ago

“Good prices, efficient service and rapid delivery. What more could you want.”

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Posted 5 years ago

“Extremely efficient service and excellent customer service. I had a phone call to inform me that part of my order would be coming from Germany and was asked if it was ok for delivery of these items a few days later than expected. I was really surprised and impressed by the courtesy and professionalism demonstrated. Thank you so much.”

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Posted 5 years ago

“I placed my order just after lunch and it arrived the next day. The packaging and product was excellent, I'll certainly use Lilley Tile & Stone again.”

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Posted 5 years ago

“Very fast delivery and an easy transactiom”

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Posted 5 years ago

“Package didn’t arrive on time due to courier. However company quick to rectify this and refunded shipping charge. Staff are informative and happy to help.”

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Posted 5 years ago

“So easy to order and a smooth transaction. Highly satisfied”

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Posted 5 years ago

“Excellent company really helpful people. Can't really say anymore I wish all the companies that I deal with had the same level of service.”

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Posted 5 years ago

“Ordered tile hole cutter and 2 off 2.5m tile trims. Items arrived separately but was luckily home for both deliveries. Only paid for 3 to 5 day delivery but came on day 2 so really happy. Was concerned about how the trims would be packaged but needn’t have been as extremely well protected in solid cardboard tube, so overall could not be happier. Would buy further items from this supplier without hesitation.”

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Posted 5 years ago

“good service”

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Posted 5 years ago

“Very impressed by the assistance and service I have received from Linley, Tile and Stone. Would recommend and use them again.”

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Posted 5 years ago

“Excellent help on the phone and the product arrived earlier than expected - and they had to order it from Italy especially!”

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Posted 5 years ago

“Good company,good product, But to expensif for shipping a. Bag Of Mapei Planeiseal ciment of 25 kilo and 4 tube of silicone to central London .”

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Posted 5 years ago

“transition strip arrived not very well protected in plastic wrapper and was badly scratched about 300mm at end,lucky I did not require the full length so it was not a problem this time,otherwise all ok.”

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Posted 5 years ago

Sam, Thanks for your comments and apologies for the problem you had with your delivery. I have passed this information onto our dispatch guys for review. Best Regards Ray Lilley Web Support

Posted 5 years ago

“Order simple to place delivered on time good service would use again.”

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Posted 5 years ago

“Prompt delivery, but transport costs seem to high”

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Posted 5 years ago

Nigel, firstly many thanks for taking the time to do a review. Unlike our competitors we do not increase product prices to hide, (Amortise) the cost of carriage, packing and insurance. This makes our product prices extremely competitive, but for lower value orders we understand that this can seem quite expensive, although on most occasions we will still work out cheaper.

Posted 5 years ago

“We have ordered from Lilley a few times: always responsive and extremely fast. Top notch service”

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Posted 5 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews