Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,670 Reviews

94 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My screeding material was ordered and I'd set a date for it to be delivered. However, the driver turned up a day early and I wasn't in, but it was delivered the next day. Very speedy, very helpful. All good”

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Posted 8 years ago

“The two 2.5 M lengths of Schlüter-SCHIENE stainless steel tile trims I bought were a good price; however, I thought the delivery charge was rather high (£12). On the other hand, the delivery was fast as the trims arrived the day after ordering them. Because my order was not automatically acknowledged by e-mail, I contacted Lilley on two occasions to ask them to confirm my order. Alas, no e-mails arrived. I was eventually able to get a copy of my order, though, by visiting My Account on Lilley's website. Somewhat annoying! Overall, I was pleased with my purchase.”

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Posted 8 years ago

“All the range of Mapei grout colours in one place, fair price and prompt service , will be using them again”

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Posted 8 years ago

“Delivery left on drive, Mapei adhesive products well wrapped on the pallet, just as well as it rained heavily so goods kept dry. Bags of adhesive and floor screed products were really fresh judging from the production date on the bags. Really competitive on pricing too.”

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Posted 8 years ago

“I had some problems buying on line but them I am an over phone type person. The fact that I had put no gap in the post code seemed to stop the process continuing. Finally I was advised and sorted it. The problem probably lies with me but the ability to buy over the phone would have saved me an hour. The product came faster than expected and plenty of emails and txts about order delivery.”

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Posted 8 years ago

“I must apologise! I did make two orders to two companies and yes, I did make my order on Sunday 28th. please accept my heartfelt apologies. I will do a review once I have received my order. Thank you. Pamela Hudson”

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Posted 8 years ago

Pamela, thanks for your review. According to our records your order was placed on Saturday 28th May 2016. With the Bank Holiday break your order was shipped today (31st May 2016) on standard courier. Please let us know if there is something we missed on this but is it possible you may have reviewed the wrong company? Our phone number is also listed at the bottom of every page with the address just in case you do need to speak to us.

Posted 8 years ago

“One tub of adhesive has split during transport due to insufficient packaging. Currently waiting for a response to the email I sent regarding the matter.”

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Posted 9 years ago

We were sorry to hear about the damage. I understand that a member of our team spoke to you on Friday and the replacement will be with you tomorrow 12/04/16. I'll check with our packing department to see what actions can be taken to make the packaging more sturdy.

Posted 9 years ago

“Quick and easy to order!”

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Posted 9 years ago

“I haven't used my product yet, but delivery time was very good.”

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Posted 9 years ago

“Great range do products and had just what I wanted at a a very good price. Only the postage was a problem - 200% the cost of the item I bought!”

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Posted 9 years ago

“VERY QUICK DELIVERY , UNFORTUNATELY WASNT AS GOLD LOOKING AS ID HOPED”

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Posted 9 years ago

“Efficient service - order arrived within 2 working days. Much quicker that advertised.”

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Posted 9 years ago

“Lilley Tile and Stone are great but Parcelforce let them down by only delivering half the order on the allotted day.”

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Posted 9 years ago

“All ok”

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Posted 9 years ago

“Product arrived quickly, would've liked to had free delivery seeing as I spent over £350 but otherwise a good service.”

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Posted 9 years ago

“Your site is good in relation to silicone and adhesives and the choices and colours available. But very disappointed in the carriage cost charged for my purchase which cost me more than the product itself. To purchase a one off tube of this silicone cost me £20.00 which i find totally unacceptable, but to keep my customer happy i had to pay this to achieve customer satisfaction with my customer. Best Regards Donny Forbes, DMF Services. Silicone-£7.05 including vat Carriage Cost-£9.99.”

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Posted 9 years ago

“Easy web site. Good price. Delivery fast, but disappointed goods were left outside front door.even though someone was at home all day. If they had been left in the porch we could have seen they were there. Not able to see it was delivered until another family member got home and asked why it was outside proper against the hedge.”

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Posted 9 years ago

“Offered competitive price for epoxy stone filler (to repair holes/cracks in stone). Delivery was prompt - less than 48 hours. Would use again.”

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Posted 9 years ago

“Fast and efficient service”

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Posted 10 years ago

“Am waiting to receive the product, so its a bit premature to give any feedback until i get it.The website was good and easy”

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Posted 10 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,670 reviews