Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“Products and service amazing, they informed kept me informed about me delivery, and happily and promptly refunded and removed part of my order when our plans changed, as it hadn’t been sent out yet. Products arrived in perfect condition. Have used again”

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Posted 4 years ago

“Really good product for stone floors and very speedy delivery.”

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Posted 4 years ago

“I ordered the wrong product by mistake, but on contacting them they were helpful and I sent the wrong one one back and they sent the correct product straight away, I received a refund the day my returned package got to their store. So a good genuine company to deal with in my opinion.”

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Posted 4 years ago

“very fast efficient service. thanks”

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Posted 4 years ago

“Excellent product & ver6 fast service. Arrived within two days. Just one use lifted grease from my natural slate floor. I’m delighted.”

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Posted 4 years ago

“Although I have to return the product the service I have experienced has been excellent and would highly recommend.. I would defiantly use this company again.”

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Posted 4 years ago

“Quick and efficient delivery!”

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Posted 4 years ago

“The procelian cleaning products arrived very quickly, and work brilliantly. The rust stain remover and dirt remover are fantastic! Lovely clean patio! (and happy wife)”

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Posted 4 years ago

“Swift delivery and arrived safely”

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Posted 4 years ago

“Telephoned order and made payment. Materials collected by my contractor. 1st class service. Thank you!”

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Posted 4 years ago

“ALL ITEMS ORDERED WERE DELIVERED REALLY QUICKLY - HELPING TO MAINTAIN PACE ON MY PROJECT”

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Posted 4 years ago

“Bought some brass tile trim, once opened to find they were badly damaged scratched and bent, they wouldn’t replace and got fobbed off from them, they said they will send me some brass cleaner which never turned up”

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Posted 4 years ago

Shane, i'm sorry you didn't feel we served you well on this order. Due to the nature of our product we always ask that product is checked on receipt for any damage and give 48hrs to report damage. At the discretion of the store and with mitigating circumstances we can be flexible on this but your complaint was made 22 days after receipt which we felt was well beyond that. The nature of the brass trim you received means that there can be some variations in the straightness but this does straighten out during fitting even if damaged during transport or storage thereafter. As for the scratches, a brass cleaner was definately dispatched from our store to you. I'd be grateful if you could confirm receipt otherwise we would be happy to send out another free of charge. Please do not hesitate to contact us if you require any further support.

Posted 4 years ago

“Really great customer service and high quality product, online colour chart was spot on and the bathroom looks like it cost twice as much. Super fast delivery even during the covid lockdown.”

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Posted 4 years ago

“Goods arrived promptly - the cardboard box had begun to split, but the grout tub was undamaged, thanks to the extra piece of cardboard put in the bottom of the box. A slightly heavier grade of box would be a good idea, or one box inside another - 5kg of grout can knock cardboard about.”

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Posted 4 years ago

“Excellent price and prompt delivery in these difficult times”

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Posted 4 years ago

“Order arrived less than 24 hours after it was made. Well-packaged and as advertised.”

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Posted 4 years ago

“The website was not fully up to date in terms of items actually in stock, but I called and spoke directly to a member of staff who got all the info I needed right away. Parcel arrived the next day, very happy with service.”

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Posted 4 years ago

“Excellent quality and service”

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Posted 4 years ago

“Order delivered quickly”

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Posted 4 years ago

“Good prices for good products.”

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Posted 4 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews