Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,631 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant shop!!! Fast delivery”

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Posted 3 years ago

“Guys from the store very willing to help with good advice and knowledge.”

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Posted 3 years ago

“Fast service and very helpful. I will definitely use again. Highly recommend.”

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Posted 3 years ago

“The blade didn't cut the porcelain without chipping with wet or dry cutting, the centre bore was very poorly cut and wouldn't fit the sthil saw, damaged the blade to get it of the machine after at smiths hire, a very expensive mistake trying out your blade on expensive porcelain, refund definitely required”

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Posted 3 years ago

Adam I will forward your comments on to our team so they can bring any issues up with the manufacturer. We don't actually make the product we distribute it and whilst we've not had any complaints before with this product we will still investigate further. Any feedback reference quality of the products we sell is always welcome, good or bad.

Posted 3 years ago

Hi Adam, After discussing with the store I see you guys have had further communication. Just to clarify, it looks like the industry has been replacing "Porcelain" product with something called "Sintered Stone", but in a lot of cases still labelling it as porcelain. It is a new stronger material and our manufacturer is working on a blade that will cut it effectively. To anyone else reading this please double check your material type before ordering just in case. Our store is now aware of the issue and can give more detailed technical support.

Posted 3 years ago

“Very helpful and extra tiles supplied to cover any breakages in transit.”

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Posted 3 years ago

“All stock available when ordered and all arrived in good time with only a minimal delivery charge. Thank you!”

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Posted 3 years ago

“Excellent product, fast delivery and very competitive prices. I would definitely use Lilley Tile and Stone again. Thank you.”

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Posted 3 years ago

“Easy and painless transaction - fast delivery, good product and careful packaging. The right amount of communication to inform where service has got to. Thank you, I will purchase again.”

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Posted 3 years ago

“LTP Rust Stain Remover arrived quickely well packaged revmoved very tough rust stains after a few applacations”

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Posted 3 years ago

“Great company with excellent communication , shipment was fast !! Thoroughly recommend this company”

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Posted 3 years ago

“Easy website quick delivery and efficient”

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Posted 3 years ago

“Excellent service. This is the second time I've used them and both times the goods arrived promptly. Because of the size of this job I over ordered to make sure that the workman didn't have to stop and they happily took back the excess. I would absolutely recommend them and next time I won't bother comparing - I trust their prices to be competitive and the service is excellent What's not to like Thank you guys”

Lilley Tile and Stone Ltd 5 star review on 4th May 2021

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Posted 3 years ago

“Great service, prompt delivery and great prices”

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Posted 3 years ago

“Fast delivery. Great service”

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Posted 3 years ago

“Excellent Service.”

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Posted 3 years ago

“I'm a first-time DIY customer and recently placed two orders for external levelling compound. Each order was delivered within a couple of days, despite only opting for the 3-5 day delivery. The price was very competitive, the delivery costs were very fair and the overall service was excellent.”

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Posted 3 years ago

“Your product rust remover did not completely remove the rust staining from my 3ftx2ft concrete slabs and I was a bit disappointed after paying £45 for a 5 Liter container. The staining was caused by a 4 in one product grass fertilizer and I have not been able to remove stains completely. there must have been some kind of sulphur in it. Have you any ideas what might help to get rid of these fertilizer stains. Mr Farmer”

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Posted 3 years ago

“Good price for mapei shower tanking tape and liquid. Hassle free and very prompt delivery. No complaint.”

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Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

“Fabulous service, Ordered just after lunch arrived at my door the next morning, 225miles from Herne Bay.”

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Posted 3 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,631 reviews