Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,631 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly service, prompt delivery. Everything you would hope for ! So pleased I discovered you guys - also super competitively priced. Thank you!”

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Posted 3 years ago

“Superb advice and service. would highly recommend.”

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Posted 3 years ago

“Really prompt service and support.”

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Posted 3 years ago

“All very straight forward, just how we like it! Thanks.”

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Posted 3 years ago

“The guys were very friendly & helpful - I got a phone call because my purchase item was no longer available. I ordered an alternative and received it within the expected delivery date”

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Posted 3 years ago

“Good. Didn’t have stock but contacted and I agreed to wait a week. Thanks.”

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Posted 3 years ago

“i don't normally write reviews but i found out that i had only partially ordered an item. When I found this out and requested that they try to get the item to me within 3 days (it says 3-5 day), they actually emailed me back to state it would be delivered the following day. This made a huge difference to our working day and the service from Lilley and Stone can only be commended. many thanks”

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Posted 3 years ago

“Excellent fast service with a late order i placed.”

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Posted 3 years ago

“Very good service & quick delivery. Will definitely use again and recommend.”

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Posted 3 years ago

“they were very helpful in guiding me to the correct product I required”

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Posted 3 years ago

“I looked everywhere for an outdoor trim to finish off my front porch tiles and kept coming back to this Schluter one. Lilley Tile and Stone were the cheapest place to buy it from. It arrived promptly and was indeed exactly what we wanted. It looks fab and finishes the tiles off beautifully. Thank you”

Lilley Tile and Stone Ltd 5 star review on 22nd March 2021

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Posted 3 years ago

“Great service, great product, great price, really pleased with the finished project”

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Posted 3 years ago

“Great price, speedy delivery. Highly recommended.”

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Posted 3 years ago

“Excellent service .”

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Posted 3 years ago

“Cheapest price and fast delivery. Product as described and in good condition”

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Posted 3 years ago

“The Schluter Troba Line TL / TLG Drainage Channel was exactly what I expected. The 20mm depth allowed me to cut it into an existing tiled floor. Drain arrived just two days after I placed the order. Sales guy did not seem very familiar with the product.”

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Posted 3 years ago

“Whilst the product was good. The price for packaging and postage was extortionate. To then find when we received our order it was reused Amazon packaging for a ‘Nicole’ complete with her address and broken polystyrene. I then emailed the address that came with the order to notify the company of this to be ignored.”

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Posted 3 years ago

Jenna, Apologies for the packaging situation but thanks for the observation. Delivery costs are mostly transport associated and we reuse packaging wherever we can. I have noted the issue and asked the store to double check that packaging used in the future is clear of previous addresses. Many Thanks Ray Cannon Lilley Web Support

Posted 3 years ago

“Hi, Can you please look at the pictures. What is the meaning of these dates? If it is expired dates this product is already expired. Can you please reply to me back as soon as possible. Thanks, Hasan 07711370684”

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Posted 3 years ago

Hasan, Apologies for late reply. Dates on this type of product are not expiry dates but manufacturing dates. Maximum recommended storage time is then shown elsewhere on the packaging. For example: Epojet manufacturing date 28/12/2020 - Recommended storage time 2 years (Unopened )so that product will be good until 28/12/2022 and possibly later depending on storage method. Hope this clears up the confusion. Many Thanks Ray Cannon Lilley Web Support

Posted 3 years ago

“I ordered twice, because first time I was short of boards, first time board came badly packed, corners was rounded, second time was very different. Boards was professionally wrapped and in pristine condition, overall i was happy with purchase.”

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Posted 3 years ago

“Lille’s & Stone parcel arrived very promptly. Granite seal has been used and appears to have worked well. Looking forward to using the other cans in the box over time.”

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Posted 3 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,631 reviews