Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,631 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

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“I always use these guys, faultless service, fast delivery, great prices & stock Always they are helpful, with super quick responses to queries & which products to use Why use anyone else 100% service, quality, products, care & communication!!”

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Posted 2 years ago

“Item arrived next day, excellant packaging.”

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Posted 2 years ago

“Excellent service, good pricing and stock levels. Delivery on time or ahead of estimate. Not bad ......!”

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Posted 2 years ago

“Very efficient and helpful when I phoned and said I'd made a mess of my internet order. All sorted out and the correct order dispatched promptly.”

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Posted 2 years ago

“Always fast, efficient and helpful with advice”

Lilley Tile and Stone Ltd 5 star review on 23rd June 2022

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Posted 2 years ago

“Poor response to an issue with delivery. The bag arrived burst and most of the product was lost in a cloud of dust and in the box it was delivered in. They said there would not be an offer of a replacement as I didn't have a photo of the damaged box. I argued my point that it had mostly been washed down the sink as I had to clean the room. Communication from them simply stopped so all in all, not great.”

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Posted 2 years ago

Robert, we're extremely sorry that you had a bad experience with this order. Unfortunately, one of the conditions we have with returns/refunds due to damage is that we have photographic evidence to show the damage so we can claim through our couriers and process your replacement efficiently. In this instance the box was shown as in one piece on delivery by the courier. This of course does not show any damage that may have happened inside the box which is why we request an image before actioning refunds/rerplacements. Once again, we're sorry we could not help you in this instance. Best Regards Ray Lilley Web Support

Posted 2 years ago

“Broad range of specialist products available, and the order arrived ahead of schedule. Thanks”

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Posted 2 years ago

“Very good service,I'll be using again”

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Posted 2 years ago

“Very good - ordered off-website - arrived the next day - good service”

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Posted 2 years ago

“Good communication. The product arrived when stated. All good. Would highly recommend it.”

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Posted 2 years ago

“It's been a long time and always a pleasure to do business with you.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Made a phone call and the operator at the other end was very helpful and answered everything I needed to know about the product. I then navigated their website which was user friendly and the items I ordered were delivered within 2 days.”

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Posted 2 years ago

“Ordered the stainless T section trim, it arrived very well packaged, and was perfect for what I wanted it for”

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Posted 2 years ago

“It was easy to find the items I required and complete my purchase for collection the next day. I was informed early the next day that my order was ready and collected it immediately from a polite and knowledgeable staff member. Great service”

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Posted 2 years ago

“Kind staff. Great advice. Fast shipping. Website easy to use. Highly recommend!!!! Andrew”

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Posted 2 years ago

“Received great service!”

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Posted 2 years ago

“Quick delivery and nice package, highly recommended.”

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Posted 2 years ago

“Excellent service. Appreciate the advice given for our project.”

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Posted 2 years ago

“Absolute great company, twice I’ve used them and twice they have been exceptional, there delivery is fast and customer service is great 👍”

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Posted 2 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,631 reviews