Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“Very quick delivery & easy transaction! Well done & thank you”

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Posted 8 years ago

“All the range of Mapei grout colours in one place, fair price and prompt service , will be using them again”

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Posted 8 years ago

“Price competitive and order arrived very promptly. However, aside from a payment receipt from Paypal, we received no other confirmation that the order had been processed and despatched, and certainly no indication of the day it was due to arrive. Given that this was a whole pallet delivery that had to be signed for, this was far from ideal. The first indication that we had it was being delivered was when the courier phoned me on my mobile at work to say he was outside the house with a pallet full of goods. My husband was also out - fortunately a neighbour was in and kindly signed for it for us. It was not the best packed pallet we have received in the course of our building work. Given that it had to be left outside in the rain until my husband could get home, the plastic wrapping was not as sturdy as it might have been, especially for a pallet full of water sensitive materials in paper bags. Two of the bags of Elastorapid were found to be torn through both layers when my husband unloaded the pallet into the house and had to be handled with great care to avoid spillage. It seems strange that it was possible to send this request for a review a day before the delivery and yet no mention could be made of the fact that the order had been despatched and was due the next day!”

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Posted 8 years ago

Donna, We apologise that the packaging was not to an acceptable standard and are investigating with Mapei now. On this occasion we had ordered the goods directly from Mapei to be delivered to yourselves as our available stock at that time was lower than your order quantity, so we did not see the condition before it reached you. This is not an excuse however, and it is still our responsibility to resolve so we are talking to Mapei now about what went wrong in this case. Please note that any deliveries received damaged will be replaced as a matter of urgency but we do need a photo of the damage to support our case with the courier. We also need you to contact us directly upon receipt of your delivery, should you have a problem with your order so we can correct any issues you may have as soon as possible and keep your inconvenience down to a minimum. Reference communication of shipment: I am checking this through our system now to find out why you didn't received the shipment email. It would be extremely helpful if you could check your spam folder just in case it got caught in there and email ray@lilleytileandstone.co.uk if you do find it. Sometimes spam filters don't like automated emails and they block them. Once again our apologies for your experience on this particular order.

Posted 8 years ago

“Would definitely recommend and use Lilley tile n stone again, I sent a question / query via email and was answered promptly .. Placed my order and it arrived on the first day of a 3-5 working day slot which was perfect for me ,,, regards Steve”

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Posted 8 years ago

“straight forwards to order on line and great service”

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Posted 8 years ago

“Excellent service - can't fault it... the adhesive was delivered very quickly - haven't used it yet but will definitely use Lilley Tile and stone again - thank you :)”

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Posted 8 years ago

“Very fast delivery well packaged”

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Posted 8 years ago

“Good range of products, easy ordering system and prompt delivery”

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Posted 8 years ago

“Delivery left on drive, Mapei adhesive products well wrapped on the pallet, just as well as it rained heavily so goods kept dry. Bags of adhesive and floor screed products were really fresh judging from the production date on the bags. Really competitive on pricing too.”

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Posted 8 years ago

“easy to use web site ,the courier used was on time and delivered to the correct address.”

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Posted 8 years ago

“I had some problems buying on line but them I am an over phone type person. The fact that I had put no gap in the post code seemed to stop the process continuing. Finally I was advised and sorted it. The problem probably lies with me but the ability to buy over the phone would have saved me an hour. The product came faster than expected and plenty of emails and txts about order delivery.”

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Posted 8 years ago

“First class service. Many thank”

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Posted 8 years ago

“good customer care, sensible pricing, swift delivery and all items present and undamaged. Overall a reliable service that I'll use again. Thanks”

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Posted 8 years ago

“Not the first time I have purchased from Lilley Tile and Stone--nor will it be the last. They do what they say they will at a reasonable price ad very quickly”

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Posted 8 years ago

“I must apologise! I did make two orders to two companies and yes, I did make my order on Sunday 28th. please accept my heartfelt apologies. I will do a review once I have received my order. Thank you. Pamela Hudson”

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Posted 8 years ago

Pamela, thanks for your review. According to our records your order was placed on Saturday 28th May 2016. With the Bank Holiday break your order was shipped today (31st May 2016) on standard courier. Please let us know if there is something we missed on this but is it possible you may have reviewed the wrong company? Our phone number is also listed at the bottom of every page with the address just in case you do need to speak to us.

Posted 8 years ago

“Item arrived when promised and was well packed. Email communication was also good.”

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Posted 8 years ago

“Excellent service as always”

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Posted 8 years ago

“Excellent service, good knowledge of the product required, cheapest price available and delivered prior to 9am next working day. Could not have been simpler, well done Lilley Tile and Stone, this is the 1st time I have used your company and I will use you again. Cheers Steve Oliver”

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Posted 8 years ago

“Hi Lilley Tile & Stone, Ordered on line, not a bad price compared to some. Delivery was on time, courier telephoned me twice to make absolutely sure nothing went wrong, even wheeled the pallet into my customers garage out of the rain. Can't fault the service, well done, thank you. Regards, John Anderson.”

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Posted 8 years ago

“Absolutely brilliant - needed a specific tile trim in a specific colour and next day delivery - Lilley Tile and Stone were not only profession and well priced but they were the only people out of ten phone calls who could actually get me the product direct from the manufacture the next day. Perfect.”

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Posted 8 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews