Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.73

4.7 Rating 1,674 Reviews

94 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

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“A very good price for a Rubi tile cutter and some Mapei products. Everything was well packaged, which can sometimes be an issue with these type of goods. Standard shipping took five days, so not the quickest but I didn’t need it urgently and I could have paid for speedier delivery.”

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Posted 3 months ago

“Good quality product, competetively priced and fast delivery, altogether excellent service.😊”

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Posted 3 months ago

“I ordered some tile products recently and my order was dealt with promptly with a very fast delivery. Very easy website to use. Highly recommend”

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Posted 3 months ago

“The staff is incredibly kind, helpful, and trustworthy. It’s rare to find a place that genuinely cares about its customers, and I truly appreciate the honesty and excellent service. Thank you so much for being a business that people can trust!”

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Posted 3 months ago

“Excellent customer service on the phone and during order and delivery process. Manufacturer recommended this company and I can see why. Great experience. Will be returning to order more tile trims when we do the second bathroom. Thank you!”

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Posted 4 months ago

“We bought the patio cleaner solution. It worked well on our outside slabs and we are very pleased with the results.”

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Posted 4 months ago

“Good product so far, great price. Will buy next ones when needed from you.”

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Posted 4 months ago

“always great service and have what we need in stock ..great job guys thanks again”

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Posted 4 months ago

“What a delivery I made a mistake then altered it it was still there the next day gggggreat !!!!”

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Posted 4 months ago

“Very quick service and delivery at a reasonable cost. Item packed and packaged to ensure safe intact delivery. Would highly recommend. They clearly care about the quality of their service to customers. Many thanks.”

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Posted 4 months ago

“We bought the black spot remover and it worked a treat on our prcelaine tiles. As soon as we applied it started to remorve the algy and with a minimum of brushing it completely disappeard. We were a little concernred that it could wash into the flower bed and onto the lawn, so we wiped it all all up, which was quite hard work, but hopefully there will be no side effects. We have yet to apply the sealer, but will do this in the spring before the algy starts dripping off the trees. The area under the tree was very black and is now almost clean.”

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Posted 4 months ago

“Excellent service product delivered on time staff very helpful”

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Posted 4 months ago

“We have been purchasing from Lilley Tile & Stone for well over 10 years - The Team are great and the service too!”

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Posted 4 months ago

“I made enquiries about an unusual tile, the help I got was outstanding, the prices were highly competitive and if the tiles turn up on Friday, the delivery will be superb. I reget I did not discover this company earlier. In short the best service I have received inb many years. M. L. Massie”

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Posted 4 months ago

“Very impressed with the knowledgeable staff, who assisted us with product purchase. Well stocked store allowing us the determine grout colour effortlessly. We travelled down from Medway, as quite frankly the tile shops their aren't in the same league. Will definitely be coming here again Well done Lilley tile and stone”

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Posted 4 months ago

“Good website and easy ordering process. Fast delivery. I have emailed a question about a week ago but not had a response this is not great service.”

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Posted 4 months ago

“Good service”

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Posted 4 months ago

“I’m a trader, and Lilley Tile and Stone is hands down my best and most reliable supplier. These guys are absolutely brilliant! Their communication is top-notch, and deliveries are always quick. On the rare occasion something isn’t in stock, they call me within an hour of placing the order to let me know, and they’ll provide an updated timeframe—sometimes just a day longer. This level of service helps me plan my projects effectively, which is invaluable. I’ve been working with them for seven years now, and I couldn’t be happier. Huge thanks to the team—it’s a pleasure to work with you!”

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Posted 4 months ago

“Great company. Quick delivery and great communication.”

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Posted 5 months ago

“A supplier that I trust who always delivers”

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Posted 5 months ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,674 reviews