Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“Ordering was easy, I paid £25 for two day delivery as I needed goods for the Friday, unfortunately delivery was short 1 x bag of floor leveler meaning job could not be done on the Saturday as scheduled, called LTS, they informed me goods were delivered direct from supplier and they would get in touch with them. Missing goods arrived on the Tuesday afternoon 4 days after paid for date, I know LTS were not really at fault, but simple fact is, I paid LTS for a service that I did not completely receive”

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Posted 4 years ago

“I ordered some Kerapoxy Grout during Lock Down. There was a delay as product was sold out but member of staff was most helpful and even contacted me to say that some had been returned and would I like it. Great customer service that is so often lacking these days .”

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Posted 4 years ago

“Shopped on line , arrived quickly . Received phone call from Lilley saying they had my order but got same things twice , did I mean to do that or was it accidental. Obviously I only wanted one of each and they could easily sent all out and said , well you ordered it. What brilliant customer service they called and checked.”

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Posted 4 years ago

“Excellent service and incredibly quick delivery!”

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Posted 4 years ago

“Good product, delivered on time, great communication what more do you want.”

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Posted 4 years ago

“This company is amazing. We paid over £200 to have Homebase to deliver grout to our home and we are still waiting 6 weeks later for our money back ( we had waited 5 weeks for delivery to no avail) Our order was dispatched from your business to Scotland after waiting just 3 days....and at a great price. We will use your company again... thanks so much”

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Posted 4 years ago

“Easy to operate order site, Rapid delivery and excellent product. Just what we wanted.Thank you!”

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Posted 4 years ago

“Simple online ordering, a fair bit more expensive than the same product from my usual supplier but you guys were still open”

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Posted 4 years ago

“Quick service from order placement to delivery. Excellent value.”

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Posted 4 years ago

“Brilliant service, item arrived quickly, great communication.”

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Posted 4 years ago

“Good sales experience. Products arrived promptly. Thanks.”

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Posted 4 years ago

“excellent communications would use again”

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Posted 4 years ago

“Excellent postal service, really good communication and their advice and knowledge on products was impeccable can’t recommend enough!.”

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Posted 4 years ago

“Excellent service, great website, and fast delivery! 👍”

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Posted 4 years ago

“Bought the black patio sealant over a weekend. It was dispatched immediately which is great given the current climate! Super fast delivery and great product. Will definitely order again in a few weeks so that I can do my drive with it!”

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Posted 4 years ago

“Goods were as ordered, reasonably priced and quickly delivered”

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Posted 4 years ago

“I had trouble locating some self levelling compound for external use, but after several months I found it online at Lilley's. The delivery service was excellent especially considering it wasn't exactly a large order (4 bags), and I received it within 3 or 4 working days. Thank you very much for this good service, and a reasonable price.”

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Posted 4 years ago

“Can’t fault the service at all. Very good and quick to reply. Delivered when stated. Will definitely use again.”

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Posted 4 years ago

“Amazing service”

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Posted 4 years ago

“I've being buying products from Lilley & Stone for the last 12 months for my self build. I've found their prices to be competitive, their delivery times fast and their telephone help and advice excellent and friendly. I highly recommend them. Andy”

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Posted 4 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews