Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“Ordered product and I made a mistake. Called them and they recified on the spot. Product delivered next day. Very Good service.”

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Posted 4 years ago

“Have ordered grout several times from Lilley Tile and Stone and every time the delivery has been super quick and communications have been clear and prompt. Would always use for reliable service and good prices.”

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Posted 4 years ago

“Helpful advice and efficient service. Needs more thought on packaging. Cardboard tube not rigid enough to prevent slight damage to contents”

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Posted 4 years ago

“As usual with tiling products the delivery costs are quite high, but my order arrived, via DPD, well ahead of the scheduled time. I emailed them when I found 1 item missing. My email got a quick response, and I received the missing item next day, again via DPD. You can't ask for better service than that.”

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Posted 4 years ago

“good price and easy collection”

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Posted 4 years ago

“Very good price for a very good product, delivered within a couple of days, top class service you don't get these days.”

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Posted 4 years ago

“Pallet completely overweight. Lifter was bending from the very start. The older delivery man, struggled at one point I was gonna phone an ambulance! He phoned his boss for help? No chance. I’m not surprised he was sore, he’d to lift them off 1 box at a time and tossed them onto the grass. When my husband arrived home he carried the pavers in, 1 at a time. Resulting in him hurting his leg. We discovered 4 were broken, at £50 a square meter, this is no joke!!!! We’ve emailed u twice, no response! I shall be going thru PayPal to get a partial refund! AVOID AT ALL COSTS!!! 5th rate company!!!”

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Posted 4 years ago

“I had a height restriction leading to my property and I rang customer services to advise. No issue whatsoever. Delivery came earlier than expected.”

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Posted 4 years ago

“Great service and expertise at Lilly Tile and Stone. They’ve helped me with advice and the service is always quick.”

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Posted 4 years ago

“Very happy with Lilley T&S. Had a delivery come on time, albeit with some wrong items. phoned in and after a short conversation everything was sorted out. Really good customer service. Congrats”

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Posted 4 years ago

“Excellent value for money”

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Posted 4 years ago

“Order complete and on time”

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Posted 4 years ago

“Excellent service. Would recommend.”

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Posted 4 years ago

“I am giving a 3 for the fast delivery but as for as for the product I was very disappointed”

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Posted 4 years ago

“Ordered edging strip and chose courier delivery, as needed fairly quickly. Items did not turn up on day they should have. Contacted Lilley and was told delivery could be up until 1830 that evening. You use Tufnells who, apparently don’t have parcel tracking. Items did not turn up. Next morning called again. Was told you would contact Tufnells and get back to me. I expressed my disappointment at paying £24 delivery and not being able to track the delivery. Waited almost 2 hours and still no call. Called back and was told you had emailed Tufnells and were waiting for a reply. Why couldn’t you call Tufnells? When I complained about this £24 service I was told you would reimburse for a standard delivery. Of course this hasn’t happened. Totally shocking way to treat customers. Although the product is first class, your customer service is third rate at best. I don’t suppose anything will come of this review and I really don’t expect it to. I will do what I always do when receiving poor service. I’ll take my money somewhere else.”

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Posted 4 years ago

“I spoke to a representative on the phone and they were very helpful. I ordered a pallet of compound and it arrived when estimated. I would definitely use again thank you.”

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Posted 4 years ago

“Very good communications between us, delivery on time. I would say that the picture online of the tiles doesn’t show that the design is not as crisp in real life.”

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Posted 4 years ago

“Arrived as expected and well packaged.”

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Posted 4 years ago

“I had a leaking problem with a large screened water feature. I was put through to A very knowledgeable person ,who identified my problem and advised on the right Product to fix the leak. Item was sent immediately even under lockdown circumstances.arrived quickly And seems to be perfect. Thankyou and kind regards.Paul CB.Essex”

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Posted 4 years ago

“Very helpful staff. Efficient ordering service even with Covid restricitons in force. will definetely use again and will recommend locally.”

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Posted 4 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews