Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,631 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service very prompt”

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Posted 5 years ago

“Well I’ve been asked to write a review with no idea of whether or when my order might arrive. Easy enough to order but then I received no less than 4 emails 3 of which were cancelling delivery. I emailed them to ask was happening but no response. Basically it’s a cheek to ask me for a review before I even know what is happening. Perhaps this one star review will wake them up”

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Posted 5 years ago

Dave, yes we do monitor our reviews :) . Apologies for the inconvenience caused. Emails were from DPD who had put your delivery on the wrong service, cancelled and then put on the correct service. DPD should now have confirmed a new tracking number with details of expected delivery. Review requests are sent out automatically after a period of time when we expect that you would have already received your goods so we're sorry if this made things worse. Please let us know if we can help any further on this. Store email is stu@lilleytileandstone.co.uk. Best Regards Ray, Lilley Web Support

Posted 5 years ago

“Great customer service and good stock levels.”

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Posted 5 years ago

“Order received within 2 working days - No issues”

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Posted 5 years ago

“Fantastic, friendly and helpful guidance and advice on the phone prior to very easy ordering on straightforward and well designed website. Order dispatched the same day and arrived promptly much earlier than expected. Wonderful service-highly recommended!!”

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Posted 5 years ago

“prompt delivery easy ordered from website single ramp strip not refused due to not bulk buying. very pleased thanks”

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Posted 5 years ago

“I placed my order and arranged the Delivery. The items were received 3 days earlier than expected but during the time the courier had specified. Perfectly happy with the website, the short phone conversation I had with Lilley Tile and Stone and with the Delivery. No qualms whatsoever in recommending them to others and I will be using them again. Brilliant. Thank you.”

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Posted 5 years ago

“The item ordered was delivered on time. The item was well packed and arrived in perfect condition. The item was exactly as it was described on the website.”

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Posted 5 years ago

“I called very late on a Friday afternoon, 15:50, to order some Mapei grout. As it was so late I did not expect the phone to be answered; to my surprise it was. My requirements were discussed, the batch date of the grout confirmed by someone going to the shelf and checking, the delivery charge to my home address confirmed and payment made all in a matter of minutes. Such great service so late on a Friday afternoon. The delivery was tracked and I received updates including the time of delivery; goods arrived on time as quoted. Great service from a truly dedicated team.”

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Posted 5 years ago

“Products very well priced, knowledgeable and helpful staff! Ditra matting is very cheap with these guys and all products are packaged very well. In summary, a reliable company to do business with.”

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Posted 5 years ago

“Good service but haven't used product yet”

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Posted 5 years ago

“Really efficient Well pleased”

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Posted 5 years ago

“The item arrived bent.”

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Posted 5 years ago

Keir, could you please advise the store directly with photos of the damage and they will sort this out immediately for you. We apologise for any inconvenience caused and will speak to the courier concerning this.

Posted 5 years ago

“I needed a special tile paste ASAP, as I had run out midway through a job. I used Lilley Tile and Stone to get the 20KG bag delivered, I used the standard delivery option and they surprised me by delivering in about 1.5 days from the web order being sent. If I needed anything else regarding Tile and Stone I would look at this company firstly.”

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Posted 5 years ago

“accurate description and fast delivery”

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Posted 5 years ago

“Great service. Friendly and clear from my first enquiry. Quick and efficient following my order. Would recommend and use again.”

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Posted 5 years ago

“Very good service,apart from the fact that I rang on the Wednesday to request that goods be delivered on the following Monday as I was away.Told that it wouldn’t be a problem,goods turned up on the Friday,fortunately a neighbor took delivery,O there than ,I am satisfied with my purchase.”

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Posted 5 years ago

“Amazing service. Delivered within 2 days and texts and emails advising on stages reached. Great product. Good value compared to other sites.”

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Posted 5 years ago

“I needed some sealants in a hurry having been let down by another supplier. First class service and prompt delivery, highly recommended.”

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Posted 5 years ago

“The part I ordered was out of stock I received a phone call within 2hours advising me and suggesting alternatives which I ordered and received next day Faultless service thank you”

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Posted 5 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,631 reviews