Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“Great company. The only company that offered a very wide range of tile grout pens in different colours. Order arrived very promptly and product great - just what we wanted. We've just had a wood effect tile flooring laid in the bathroom and the grout colouring was too pale and really stood out. Now rectified with product from Lilley Tile & Stone. Would thoroughly recommend.”

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Posted 1 year ago

“good helpful advice and prompt well packaged deliveries”

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Posted 1 year ago

“Really good service and very happy to help”

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Posted 1 year ago

“Hi I am still waiting for my item for 2weeks. It hasn't been delivered to me. I need to carry on with my work but cannot do so because of my missing item.”

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Posted 1 year ago

Samsul, firstly our sincere apologies. Whilst the product was shipped as requested, we did not find out about this issue until you chased it up. It would appear that the delivery was unfortunately lost by the courier. Although the situation was out of our control, we still have to take responsibility, so we can't really complain about the 1 star in this case. Either way, thanks for taking the time to do the review! We take note of all comments and strive to learn from issues like this. Best Regards Ray Lilley Web Support

Posted 1 year ago

“Excellent Prices and very quick delivery”

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Posted 1 year ago

“The tap and sink was good and easy to install but the bottle trap that came with the sinks didn’t fit so I had to then go and get two new ones”

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Posted 1 year ago

Mark, We don't sell taps or sinks, you purchased Reno Ramp from us which we hope was suitable. We'd be grateful if you could revise your review :) Best Regards Ray Lilley Web Support

Posted 1 year ago

“Product purchased at a good price and delivered as promised.”

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Posted 1 year ago

“Easy to buy from and arrived when they said. Couldn’t fault them.”

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Posted 1 year ago

“I made an error with my order and the team here were so helpful and friendly with correcting it, reorganising and finding solutions without fuss - felt very personal and rare in these days of automatic emails and generic customer service pages.”

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Posted 1 year ago

“All l have to say about LillyTile and Stone is all very good! I cannot recommend them highly enough the after sales service was as efficient as the original order process can’t thank Stu enough and Sam at Runi Best regards Anne Bolton”

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Posted 1 year ago

“I have made about four purchases from Lilley tile and stone in the past month. Aside from being price competitive the service was fantastic. Whatever was ordered was delivered as agreed. The courier company they use kept me up to date and always delivered within the time window .. very courteous drivers. On a couple of occasions I had an issue with my order, no quicker than my email had been received by Lilley tile & stone the issue was rectified.. great company and service.”

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Posted 1 year ago

“Nearly always have the products in stock and the delivery is good”

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Posted 1 year ago

“Ordered some products was delivered very quickly and was very good quality . Will definetely use again.”

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Posted 1 year ago

“Once I receive my grout I will look at it when will I receive my order”

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Posted 1 year ago

David, I notice that you used click and collect. I know that we have had some issues with the new Google/Apple pay system defaulting to that which has now been rectified. Can you confirm your issue was dealt with? Best Regards Ray Lilley Web Support

Posted 1 year ago

“I was familiar with Lilley and Stone when I lived local to the showroom and recently ordered a particular adhesive online. The product had formed a 'large crust' which reduced the quantity and as a result, the job was unfinished. I phoned and spoke to someone and sent photos. I was immediately offered a replacement which I received the next day. Excellent customer service around a faulty tub of a good product! I'm happy to recommend the company and will use them again.”

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Posted 1 year ago

“Received really quick, the trim was fantastic better than I thought and packaging kept the trim from being damaged.spot on”

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Posted 1 year ago

“Good availability an prompt dispatch and delivery. Will use it again!”

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Posted 1 year ago

“I haven’t received my product even though it said it was delivered :(”

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Posted 1 year ago

Dean, As with a previous customer it looks like you had selected click and collect. Whilst we have change the default in Google/Apple Pay now to standard delivery we know it did create some confusion with customers at the time for which we apologise. Can you please confirm that your issue was dealt with? Best Regards Ray Lilley Web Support

Posted 1 year ago

“Very helpful and knowledgeable about their products . Very keen prices and excellent delivery times.”

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Posted 1 year ago

“Lovely company and lots of products in stock Great service, slight problem with my delivery as was lost by the courier and they got the new order out the next day before 10 o’clock.”

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Posted 1 year ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews