Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,631 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 17 bags of renovation screed on Friday 2.00. Delivered 10.30 Monday and laid it by 3.30. Its the third time we have had this service which helps keep the work flowing. Great service and a good price”

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Posted 5 years ago

“V fast and efficient service Thanks v much”

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Posted 5 years ago

“Excellent service. Advice provided over the phone and online ordering was painless. Very fast delivery with items well packed and in perfect condition. Reasonable postage costs. Would definitely use again.”

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Posted 5 years ago

“The amount of packaging around the two small products I bought was ridiculous. Two binbags of polystyrene chips are now going Into landfill.”

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Posted 5 years ago

“Item delivered was not up to the standard expected: when collection arranged, item was not picked up and had to be re-arranged. Office staff, however, as helpful as they could be in the circumstances.”

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Posted 5 years ago

“I was impressed by the large selection of products at very good prices compared with most other online stores. The cost of delivery seemed a bit high (although comparable with other stores for such bulky items) however despite having paid for just standard 3-5 day delivery it was actually sent Next Day AM, which was a pleasant surprise! 10 out of 10 for customer satisfaction and I will certainly use them again for my next tiling project.”

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Posted 5 years ago

“Ordered on Saturday, delivered on Wednesday. Very competitive price for grout and adhesive. Saved £00s compared to the price where I bought my tiles. :)”

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Posted 5 years ago

“Hi The goods are great but delivery is expensive.”

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Posted 5 years ago

“Poor advice. Poor customer service.”

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Posted 6 years ago

We're sorry that our services did not meet your expectations. We would be grateful if you could contact us with any issues you had so we may address them directly. At this stage your post is anonymous and we do not know what advice or customer service you are referring to. Many Thanks Ray Cannon Lilley Web Support

Posted 6 years ago

“Excellent service as always, deliveries continuely arrive on time, Stuart and his staff are polite and helpful if needed on the phone for any queries or product information. All in all a great website & great service”

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Posted 7 years ago

“Great service as usual, there was a small problem with the transportation of the order however Stuart at Lilley Tile & Stone managed the issue perfectly. Would definitely recommend them”

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Posted 7 years ago

“Good customer service and very reasonable pricing.”

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Posted 7 years ago

“Firstly they had the cookie of grout I've been looking for in stock !! Ordering was easy & I actually got it the next day !! Great service”

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Posted 7 years ago

“I am a returning customer. The products are of high quality and fast shipping.”

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Posted 7 years ago

“Fast service.”

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Posted 7 years ago

“Easy to navigate website, good prices, rapid delivery.”

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Posted 7 years ago

“They had the stuff we needed”

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Posted 7 years ago

“Your delivery cost is extortionate. The only reason i ordered from you was because i had to get a specialist colour grout knowone stocks.”

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Posted 7 years ago

James, I'm not sure what delivery you paid for, but as we explain on our website we do not amortize our carriage charges in the product price so the price you see for our standard carriage (£9.99) includes everything to do with delivery cost of packaging, documentation, actual cost of delivery etc. Also, on standard deliveries we charge no more than this, it is a fixed fee no matter how much you purchase. This does cause an issue when you are buying small quantities of grout/tools etc (Which we are currently looking at) but when you start buying pallets and larger quantities you will find we are still a lot cheaper than the competition. We do stock a lot of specialized product that our competitors do not, but we don't increase our carriage charge to penalize our customers.

Posted 7 years ago

“Wish there was zero star rating. CON company! 'Glowing' reviews I imagine must be from their friends, not actual customers. Placed order and paid almost £90 extra for delivery this morning - even rang them yesterday to check delivery still on schedule. Waited in all morning and most of the afternoon - delivery never arrived. They did not give me tracking number - in desperation I rang round trying to find delivery company. Tried calling and emailing them repeatedly - no answer or reply. Then their phone line was engaged - so they must have been there, just didn't care about me, a paying customer. No courtesy to call me with update. Astonished! They were quick enough to take my money now 'disappeared' - they must be laughing all the way to the bank! Order at your peril! I now have to start lengthy complaints procedure, contact my bank etc regarding refund. Biggest sadness is I lose 3 days of bank holiday as I don't have product - not that they care!!!!”

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Posted 7 years ago

Kate, first of all I don't understand why you would think we are a con company. Things don't always go according to plan and although I am unaware of your particular complaint at the stage, I can also assure you that all reviews (Good and Bad) are posted here and they are from real people such as yourself. Most, it would appear have a good experience with us which is why a majority of our reviews speak for themselves. We pride ourselves in the support we give our customers, technical or otherwise and are always disappointed when we cannot meet your expectations. I will look into your situation personally and find out what went wrong. I do understand the anger in your review, especially when you have planned for something over the bank holiday which you could not achieve due to issues beyond your control, but i still find a majority of your review inaccurate. I will report back to you directly with my findings once we have worked out what went wrong.

Posted 7 years ago

Kate, I have just confirmed that your goods were despatched on time but the hauliers did not deliver as promised despite their reassurances. The store owner is working on this now for you and is fully aware of your situation. I apologise for the problems you have had on this order, and expect the matter to be resolved as a matter of urgency.

Posted 7 years ago

“Great service quick delivery”

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Posted 7 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,631 reviews