Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“Excellent advice on the phone, cheapest price I could find on the web, and fast delivery, couldn't ask for anything more A+++++”

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Posted 5 years ago

“best prices on the products I wanted even including the delivery charge. Delivery was very prompt. It stated within 3-5 days which I assumed meant business days but included the Saturday I ordered on apparently so arrived very promply. Only criticism would be that the 5L metal can was damaged, but this may have happened in transit so might be worth adding additional packing material, but the container hasnt split so no issues. cheers.”

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Posted 5 years ago

“As always, the service we receive from LilleyTile and Stone is second to none!”

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Posted 5 years ago

“Very helpful answered my quirey quickly and I made a purchase.Thank you”

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Posted 5 years ago

“First class. Great service.”

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Posted 6 years ago

“I was cutting cement board and I cut 40 holes in total and I still think there is a 100 more in it”

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Posted 6 years ago

“Ordered 17 bags of renovation screed on Friday 2.00. Delivered 10.30 Monday and laid it by 3.30. Its the third time we have had this service which helps keep the work flowing. Great service and a good price”

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Posted 6 years ago

“V fast and efficient service Thanks v much”

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Posted 6 years ago

“Excellent service. Advice provided over the phone and online ordering was painless. Very fast delivery with items well packed and in perfect condition. Reasonable postage costs. Would definitely use again.”

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Posted 6 years ago

“The amount of packaging around the two small products I bought was ridiculous. Two binbags of polystyrene chips are now going Into landfill.”

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Posted 6 years ago

“Item delivered was not up to the standard expected: when collection arranged, item was not picked up and had to be re-arranged. Office staff, however, as helpful as they could be in the circumstances.”

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Posted 6 years ago

“I was impressed by the large selection of products at very good prices compared with most other online stores. The cost of delivery seemed a bit high (although comparable with other stores for such bulky items) however despite having paid for just standard 3-5 day delivery it was actually sent Next Day AM, which was a pleasant surprise! 10 out of 10 for customer satisfaction and I will certainly use them again for my next tiling project.”

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Posted 6 years ago

“Ordered on Saturday, delivered on Wednesday. Very competitive price for grout and adhesive. Saved £00s compared to the price where I bought my tiles. :)”

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Posted 6 years ago

“Hi The goods are great but delivery is expensive.”

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Posted 6 years ago

“Poor advice. Poor customer service.”

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Posted 6 years ago

We're sorry that our services did not meet your expectations. We would be grateful if you could contact us with any issues you had so we may address them directly. At this stage your post is anonymous and we do not know what advice or customer service you are referring to. Many Thanks Ray Cannon Lilley Web Support

Posted 6 years ago

“Excellent service as always, deliveries continuely arrive on time, Stuart and his staff are polite and helpful if needed on the phone for any queries or product information. All in all a great website & great service”

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Posted 7 years ago

“Great service as usual, there was a small problem with the transportation of the order however Stuart at Lilley Tile & Stone managed the issue perfectly. Would definitely recommend them”

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Posted 7 years ago

“Good customer service and very reasonable pricing.”

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Posted 7 years ago

“Firstly they had the cookie of grout I've been looking for in stock !! Ordering was easy & I actually got it the next day !! Great service”

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Posted 7 years ago

“I am a returning customer. The products are of high quality and fast shipping.”

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Posted 7 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews