Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,631 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

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“Good knowledge and great service.”

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Posted 2 years ago

“Reliable and efficient service.”

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Posted 2 years ago

“Good service, product arrived in good condition and in good time”

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Posted 2 years ago

“Excellent service, very efficient. The order was despatched the same day and arrived very promptly.”

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Posted 2 years ago

“Great Service! Ordered online and received goods within 48 hrs”

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Posted 2 years ago

“Great service. Lilley always has what I need, however hard to find, & at a reasonable price. Delivery’s fast too. 5 stars!”

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Posted 2 years ago

“I ordered grout and needed it asap Unfortunately your carrier DPD has let you down.I paid £4.99 to DPD for Sunday delivery because they said they could not find my address on the previous Friday It is now Tuesday and I have a tiler turning up today and no grout 😱”

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Posted 2 years ago

Gillian, Extremely sorry our couriers let you down on this and the inconvenience caused. We do keep a track of these complaints and will continue to address these issues in view to improving delivery performance in the future. Best Regards Ray Lilley Web Support

Posted 2 years ago

“very good service and super fast delivery”

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Posted 2 years ago

“Excellent customer support when I needed advice and speedy delivery by DPD who delivered exactly at the time it was promised.”

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Posted 2 years ago

“Goods as discribed with a swift ,if slighly expensive carriage charge. Good service all round.”

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Posted 2 years ago

“All was delivered quickly and with expected quality. Packaging was excellent.”

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Posted 2 years ago

“Items arrived well packaged, and next day..”

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Posted 2 years ago

“Brilliant company with fast and accurate supply, extremely helpful to DIY'ers. Only 2 improvements I would suggest, better delivery prices... current delivery charges are a little off-putting and the website is not the easiest to find things in. Still overall a brilliant company to deal with.”

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Posted 2 years ago

“Great range of difficult to find products, I was looking to purchase Schutler trim items. I rang to check stock of the trims me, the support was polite and efficient - told me the items were in stock with the manufacturer. So I placed my order online and the items were dispatched the same day from the manufacturer. I’m impressed with how efficiently the company and the manufacturer handled my order. No qualms in recommending them. I also think the cataloguing of the products on their website is very good - the descriptions and titles made it very easy to find what I needed. I can’t underscore how important this last bit is if like me you are a novice at choosing trims.”

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Posted 2 years ago

“Not sure they have picked the right courier I haven’t received my products yet”

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Posted 2 years ago

“Perfect quick and efficient”

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Posted 2 years ago

“In stock answered phone quick, dealt with my query, paid and sent out next day. Could it get better 10/10”

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Posted 2 years ago

“I am very happy with my correspondence with Stu. He was extremely helpful in guiding me to get a product I wanted to get shipped to USA. I really appreciated all the assistance.”

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Posted 2 years ago

“Great to deal with on the phone , next day delivery in an emergency was superb !!!”

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Posted 2 years ago

“Easy to use website, I picked up my products. All round good experience.”

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Posted 2 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,631 reviews