Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“We ordered some chocolate coloured grout when it came it was the wrong colour. We returned it got a refund but no apology???? . I wouldn't recommend using them. Rubbish service.”

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Posted 8 years ago

Andy Naturally we apologise for any incovenience caused due to any error on our part. I would however be extremely grateful if you could confirm your order number and email address that you used to place the order so i can investigate your complaint in more detail. The link/review you appear to have used for some reason doesn't correspond to an order that was placed on our system. I can then pursue the matter further. In the meantime once again, please accept our sincere apologies. Best Regards Ray Cannon Web Support

Posted 8 years ago

“The bulk of my order was for Schluter Kerdi Board and the ancillary products for sealing the walls surounding a bath with a shower. Having never used Schluter products previously I had a number of questions. The Lilley website had manufacturers data sheets available for all the materials I ordered answering most of my questions. The couple of questions I still had were answered by phoning Lilley directly. It's great to talk to someone who knows and uses the products they sell. The order process was very easy and clear and followed by confirmation emails for order receipt and despatch. The order was received well packed, in good order with accompanying paperwork. The delivery charges were very reasonable. Thanks.”

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Posted 8 years ago

“Fantastic super fast delivery, well packaged and good price. What more can you ask for?”

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Posted 8 years ago

“I have made 2 separate purchases from Lilly Tile and Stone and both have been delivered very fast, competitive prices, very happy with the service. Thank you.”

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Posted 8 years ago

“excellent service and delivery faultless. would differently recommend and use their products again.”

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Posted 8 years ago

“Excellent service, regular updates as to when my order will be delivered.”

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Posted 8 years ago

“After a lot of searching this was the best price I could find - cheaper than Screwfix AND they sell the primers required, Fast delivery - ahead of estimated time.”

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Posted 8 years ago

“Very responsive to queries and professional. Item arrive on time. I would recommend this company. Thanks”

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Posted 8 years ago

Leticia, Can you please confirm that this order was received? I will also speak to despatch and find out why there was a delay on shipping your order. Review requests themselves are automated and sent out 24-48hrs after the order has been placed. They are linked to the order you place so that only real reviews from people that have ordered from us are listed. I will look into the possibilty of linking the review request to a shipment confirmation instead.

Posted 8 years ago

“An excellent service from Lilley tile & stone. Our order was for tile adhesive which arrived quickly and was well protected. The price was excellent too, even with the delivery cost. Communication was spot on. The company comes highly recommended, from someone who doesn't give praise easily!”

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Posted 8 years ago

“I've paid £35 for a next day delivery, which did not arrive next day, the reason being that on your website is not specified during the checkout the cut-off time for this type of orders. More transparency would be much appreciated in the future.”

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Posted 8 years ago

We apologise that you did not receive your goods when you needed them. There is a notice in checkout which warns of a 12 midday cut off time. This is listed under "Important Delivery Information" . However, we will review it's positioning on our up-coming system update to try and make it more noticeable.

Posted 8 years ago

“Friendly and efficient service. Good price.”

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Posted 8 years ago

“Very quick and efficient.”

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Posted 8 years ago

“Extremely good service, I will definitely be using Lilley Tile and stone again. Purchased online and received goods the next working day.”

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Posted 8 years ago

“The price for Schluter Ditra- heat mats was very good and delivery was exceptional , would not hesitate to use in the future.”

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Posted 8 years ago

“Extremely recommended faultless service and products.”

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Posted 8 years ago

“One tub of adhesive has split during transport due to insufficient packaging. Currently waiting for a response to the email I sent regarding the matter.”

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Posted 8 years ago

We were sorry to hear about the damage. I understand that a member of our team spoke to you on Friday and the replacement will be with you tomorrow 12/04/16. I'll check with our packing department to see what actions can be taken to make the packaging more sturdy.

Posted 8 years ago

“Fantastic customer service and helpful advice on tiling products. Postage was a little pricey but goods arrived ahead of time, were well packaged and of good quality. I would definitely shop with this supplier again. Thanks!”

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Posted 8 years ago

“Very quick delivery and well packaged, thank you.”

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Posted 8 years ago

“good price and very prompt delivery, would not hesitate to use again.”

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Posted 8 years ago

“Thanks”

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Posted 8 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews