Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“Cheapest price and fast delivery. Product as described and in good condition”

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Posted 3 years ago

“The Schluter Troba Line TL / TLG Drainage Channel was exactly what I expected. The 20mm depth allowed me to cut it into an existing tiled floor. Drain arrived just two days after I placed the order. Sales guy did not seem very familiar with the product.”

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Posted 3 years ago

“Whilst the product was good. The price for packaging and postage was extortionate. To then find when we received our order it was reused Amazon packaging for a ‘Nicole’ complete with her address and broken polystyrene. I then emailed the address that came with the order to notify the company of this to be ignored.”

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Posted 3 years ago

Jenna, Apologies for the packaging situation but thanks for the observation. Delivery costs are mostly transport associated and we reuse packaging wherever we can. I have noted the issue and asked the store to double check that packaging used in the future is clear of previous addresses. Many Thanks Ray Cannon Lilley Web Support

Posted 3 years ago

“Hi, Can you please look at the pictures. What is the meaning of these dates? If it is expired dates this product is already expired. Can you please reply to me back as soon as possible. Thanks, Hasan 07711370684”

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Posted 3 years ago

Hasan, Apologies for late reply. Dates on this type of product are not expiry dates but manufacturing dates. Maximum recommended storage time is then shown elsewhere on the packaging. For example: Epojet manufacturing date 28/12/2020 - Recommended storage time 2 years (Unopened )so that product will be good until 28/12/2022 and possibly later depending on storage method. Hope this clears up the confusion. Many Thanks Ray Cannon Lilley Web Support

Posted 3 years ago

“I ordered twice, because first time I was short of boards, first time board came badly packed, corners was rounded, second time was very different. Boards was professionally wrapped and in pristine condition, overall i was happy with purchase.”

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Posted 3 years ago

“Lille’s & Stone parcel arrived very promptly. Granite seal has been used and appears to have worked well. Looking forward to using the other cans in the box over time.”

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Posted 3 years ago

“Needed a large porcelain hole saw urgently as I’d been let down by another supplier, contacted Lilley Tile and Stone and received one next day, brilliant service. Will definitely use them again.”

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Posted 3 years ago

“Good customer service, good products!”

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Posted 3 years ago

“excellant service”

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Posted 3 years ago

“Quick and efficient service”

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Posted 3 years ago

“Prompt delivery. Good product.”

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Posted 3 years ago

“Product was dispatched quickly and was well packaged”

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Posted 3 years ago

“Didnt really have much to do with customer service. When placed an order I paid for courier and this arrived quickly. The product i ordered Seem to however have issues with discolouring (grout) and I contacted the seller but still waiting for response, we shall see How they will sort this out for me. So far i am a bit dissapointed with the product but whether the shops itself, still to be seen”

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Posted 3 years ago

Hi Emiliy. After discussing the issue with our store they did advise you that the tilers you used made the grout up in smaller batches when the entire bag should have been used and mixed in one go. Doing sample batches does not guarantee that the colour crystals are evenly distributed. Mapei technical were also made available to you to discuss further but in ours and their opinion this was tiler error that caused the uneven colour. The tilers you used should have been aware of the consequences of making batch samples. We remain available to you if you wish to persue this issue with your tilers. Best Regards Ray Lilley Web Support

Posted 3 years ago

“excellent service”

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Posted 3 years ago

“Good price and prompt delivery.”

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Posted 3 years ago

“Good service, fast delivery. I can strongly recommend!”

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Posted 3 years ago

“Bought a terra saw of Lilly stone spoke to them on the phone ordered it paid on the website arrived next day couldn’t fault their service , will be using them again”

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Posted 3 years ago

“Professional service. I’ve ordered metal tile trims on two occasions and received them without any damage due to the excellent packaging.”

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Posted 3 years ago

“Fast service and great product”

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Posted 3 years ago

“Needed several orders and was able to get useful technical info as well. Prices were very competitive other than a high cost for delivery !”

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Posted 3 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews