Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“I ordered some Ditra matting as it was a very good price.I opted for normal delivery .It was sent by parcelforce I ordered it Tuesday afternoon and it arrived Wednesday morning Wow!!”

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Posted 9 years ago

“Matrerials and dilivery were excellent thank J B Greer”

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Posted 9 years ago

“Were fantastic over the phone and delivery arrived quickly and well packaged. can't fault them.”

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Posted 9 years ago

“Delivery was next day, what more can you ask for? Thanks”

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Posted 9 years ago

“I am sure that the product that arrived today is fine. I have yet to use it. However your delivery information service leaves a lot to be desired. In the last e-mail I received from the company I was advised that I had selected 3-5 day delivery. Probably correct. I ordered the product on a Bank Holiday Monday. I was therefore surprised to receive notice that it would be delivered the following day, Tuesday, between 8am and 6pm. The carrier was not mentioned. Stayed in all day - no delivery. After complaint advised that 'it was posted 1st class signed for..It should be out for delivery today with Royal Mail.' Thinking it was a recorded delivery with a guaranteed delivery before 1am, I stayed in again - no delivery. It arrived on the Thursday with Tuesday's postmark and with no signature required. In no way could it have been delivered on the Tuesday or guaranteed on the Wednesday as the 'first class signed for' implies.”

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Posted 9 years ago

“Great web site and good customer service”

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Posted 9 years ago

“Lots of choice at reasonable prices, easy ordering, good communication. Delivery was prompt and efficient. Wouldn't hesitate to use again.”

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Posted 9 years ago

“Brilliant next day delivery arrived at 8.30am! Essex to Yorkshire in barely 20 hours!!”

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Posted 9 years ago

“I am very happy with that company , very good thank u”

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Posted 9 years ago

“Thank you very much for your help on the telephone. My order arrived the next day! Fantastic service”

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Posted 9 years ago

“Fantastic product at a reasonable price. In the other hand the delivery charge of £10 is a bit excessive for the poor service that Parcelforce has given to us. They don't give any time span for the delivery. We end up driving 25 miles and collecting the parcel from their depot after two weeks since the purchase took place.”

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Posted 9 years ago

“Nice quick delivery”

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Posted 9 years ago

“wonderful customer service and order and delivery of product efficient”

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Posted 9 years ago

“Good product, fast delivery, excellent service - as usual.”

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Posted 9 years ago

“Amazing prices and good service.”

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Posted 9 years ago

“Good service. Good delivery with royal mail”

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Posted 9 years ago

“Very pleased with the speed of service and delivery. Many thanks”

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Posted 9 years ago

“Excellent service. Delivered next day for standard delivery charge.”

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Posted 9 years ago

“Excellent service, fast delivery, friendly expert advise. Will highly recommend and definitely use again”

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Posted 9 years ago

“Correct item arrived very quickly and all as expected - cannot ask for more”

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Posted 9 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews