Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,631 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super Speedy Service. Super impressed with Lilley and Stone!”

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Posted 4 years ago

“Best price, ordered Friday afternoon, delivered Monday! Great service, would definitely recommend. Many thanks”

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Posted 4 years ago

“good price and efficient service, as well as great technical support”

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Posted 4 years ago

“Not used product yet, but a standard reputable make so no concerns. Lilley Tile & Stone excellent service and communication for receipt/payment and delivery. Very prompt delivery too. Thank you.”

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Posted 4 years ago

“The shop was close to me so this saved delivery fee. The shop appears to be well stocked and that is the reason for 2 stars. As for the rudeness of 1 member of staff I write this review. As you enter there is a small standing space with 2 pieces of perspex in following covid guidelines. The shop appeared to be split into 2 sections with floor to ceiling shelving full of stock. I could see 1 member of staff was busy on the phone at his desk and the other member of staff instead of coming up to the perspex and asking if he could help he shouted at me "could I help" through and over the shelving to which I wondered where the shouting was coming from. I found him sat at his desk at the far end of the shop. He asked me for my name for the order which he could not find. The 3rd member of staff found the bottle with my name on it. I am a paying customer and I do not expect to be shouted at down the shop. A bit of manners would have gone a long way. I am a tiler by trade and this is the first and last time I will be using Lilley Tile and Stone for this reason. This was not a good first impression but thank you for the product.”

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Posted 4 years ago

Robin, we apologise for your experience. Whilst I know that the covid distancing rules have caused some issues in shop communication it is never our intention to make customers feel uncomfortable. I have passed your comments on to the sales team for review. Best Regards Ray Cannon Lilley Web Support

Posted 4 years ago

“Reasonable prices. Very friendly and easy to deal with. They phoned up to confirm delivery arrangements which was helpful”

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Posted 4 years ago

“Great customer service - good products.”

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Posted 4 years ago

“I have purchased from Lilley role and stone a few time since this summer for a wetroom diy project. The advice, quality of service, product range, delivery and packaging has been nothing less than superb. The advice and guidance provided has been decisive and clear And very quick response times - this helps a lot when you are unsure. I will be using LT and S again for my next project and thoroughly recommend them to all embarking on Similar projects.. Thank you!”

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Posted 4 years ago

“falsch bestellt stonierung problemlos”

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Posted 4 years ago

“Products OK. Delivery charges over the top. Should be a 3-4 delivery option as well as an expensive next day (whjch actually took 3 days).”

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Posted 4 years ago

David, many thanks for your review. Apologies for any confusion. The delivery you paid for was a standard 3-5 days delivery. Whilst we do accept that sometimes our deliveries can seem expensive, we do not ammortise our prices within our products like our competitors so your price ultimately remains cheaper. Also, sometimes we are also forced to ship products via certain methods as they are chemical in nature, even though low in value. This can look unbalanced when placing smaller orders but the delivery charge does not increase based on quantity or weight. Where we can, we reduce shipping charges for smaller orders but in this case your product unfortunately is picked up as a chemical item with all the regulations that ensue. I hope that helps at least clarify why sometimes the order value ratio to product value in some cases doesn't seem to follow.

Posted 4 years ago

“Good service etc as usual. But.......Disappointed that when I informed you that one pot of primer had gone off and that I’d managed to use half of it but unfortunately disposed of it before you had told me I needed to take a photo of it for you to deal with. Order was nearly £1200 and more on previous order!”

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Posted 4 years ago

David, sorry for your experience in this situation. The policy on returns is very black and white due to the nature of the product, but I will see if there is anything we can do for you on this. Best Regards Ray Cannon Lilley Web Support

Posted 4 years ago

“I have used this product before and it is excellentfor the work intended.Delivery was quick to this part of remote Scotlland,and arrived undamaged,Thanks.”

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Posted 4 years ago

“Stock availability did not match the web listing, but rather than just delivering "bad news", Mr Lilley got in touch personally to offer a very generous substitution and ensured it was delivered to site quickly. This no doubt resulted in additional cost to Lilley but he put the customer first. Rare these days so should be commended!”

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Posted 4 years ago

“As always Lilley Tile and Stone provide a service that is second to none!!”

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Posted 4 years ago

“Excellent service good product.”

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Posted 4 years ago

“Excellent product and service, very pleased. D W”

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Posted 4 years ago

“Excellent customer services and really great prices”

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Posted 4 years ago

“Got an email after original order to say you had to order from Germany, asked if that was ok. I emailed back and heard nothing after that until I rang the day after the date you had quoted me. The gentleman I spoke to was very helpful and it arrived 2 days later. Other than the lack of communication at the start all was good. Arrived well packaged.”

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Posted 4 years ago

“Very helpful staff and their advice was very welcomed. Job done and happy shower area as a result. Thank you”

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Posted 4 years ago

“Outstanding advice and service. Lilley really helped us out when another supplier let us down Simon Noble Operations Director - GPF Lewis Solutions Ltd”

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Posted 4 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,631 reviews