Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good service excellent price and delivery cost. Received in a couple of days. Can not be faulted!”

Helpful Report

Posted 7 years ago

“Very responsible seller!Very good prices,fast posting!Thank you!”

Helpful Report

Posted 7 years ago

“I like your products , but when I use other suppliers I would go with them first because their prices are similar to yours but they don't charge £9.99 delivery Thanks”

Helpful Report

Posted 7 years ago

“Reasonably priced, delivery quick and responded quickly to queries”

Helpful Report

Posted 7 years ago

“Friendly and professional advice before sale and items arrived the next day”

Helpful Report

Posted 7 years ago

“no hassle - good communication - parcel arrived on time”

Helpful Report

Posted 7 years ago

“Very good service I was not in when delivery took place and the polite driver called me to ask what I would like him to do.”

Helpful Report

Posted 7 years ago

“Great website,very quick and on time delivery via parcelforce and low prices. A winning combination!”

Helpful Report

Posted 7 years ago

“Excellent website,quick delivery and great prices.Thanks.”

Helpful Report

Posted 7 years ago

“The Oder was for ditra matting and I was able to buy the exact amount I needed also arrived when promised.”

Helpful Report

Posted 7 years ago

“Excellent quality and value. Not fitted as yet.”

Helpful Report

Posted 7 years ago

“Great product and great service, arriving at the house on time and turned out great Thanks”

Helpful Report

Posted 7 years ago

“Telephone help was great and delivery was best I've ever had...... so so fast..... amazing will definitely use again”

Helpful Report

Posted 7 years ago

“Quick and easy ordering. Fantastic prices and delivered at requested. Good comma throughout. Will definitely use again.”

Helpful Report

Posted 7 years ago

“Great to deal with , respectful , excellent communication. Goods arrived on the day specified, only thing was that the driver didn't call an hour beforehand which was specified but thankfully we were home so no probs.”

Helpful Report

Posted 7 years ago

“Great Service, very competitive price & arrived earlier than expected.”

Helpful Report

Posted 7 years ago

“I was pleased to be able to purchase a small 2Kg bag of coloured grout. A prompt service from Lilley Tile and Stone but Parcel Force went to the wrong street, even though the address was correct. This took a whole afternoon of phone calls and chasing the lost grout! The tracking service helped me realise something had gone wrong.”

Helpful Report

Posted 7 years ago

“Had item in stock and delivered next day and it was a Saturday! Definitely recommend.”

Helpful Report

Posted 7 years ago

“Poor delivery service. Requested delivery before 2pm if possible which wasn't even passed on to the hauliers. Rang and asked Lilley Tile & Stone at 1pm where it was, they said they can't chase deliveries until 3pm and the hauliers deliver until 6pm. Who stays on site until 6pm!?! Driver rang at 3pm saying he'd be an hour, i had already left site so he suggested delivery the next day instead, first drop at 7.30 - 8am ish. Lilley Tile & Stone then ring me and say that way would cost an additional £60 which the drivers apparently don't tell you so can they go ahead with delivery today after all. Yes ok so I go back to site from 4pm until 6.30pm and no delivery arrives. Next day comes and the delivery finally arrives at 9.20am. Total waste of my time for about a £15 saving over buying in the local Jewson who deliver the next working day free of charge. Have used these in the past but doubt I will again now thanks to a shambles of a delivery.”

Helpful Report

Posted 7 years ago

Luke, we can only apologize again for the problems you encountered on this order. I am aware of this particular situation and we are reviewing our systems internally for possible improvements. As per your discussions with the store we have reimbursed you the cost of the 2 day delivery. And although the actual delivery was effectively only one day late, we still do not find this acceptable and appreciate the problems this can cause when planning jobs on site. In general, if the order is placed before midday on a working day, that day is considered day 1. So an order placed on Friday before 12 should have been with you by Tuesday. Best Regards Ray Cannon Lilley Web Support

Posted 7 years ago

“You actually did not make me happy. First of all I had to register to make a purchase. I do not like manipulation. Next, when I received the product, it was bashed open despite packaging. I wrote to you about it and received no answer. I do not think you genuinely interested what I think, but I haver graded you as acceptable because, sadly, this is common quality of service online.”

Helpful Report

Posted 7 years ago

Peter, firstly we are sorry that you did not have a great experience with us on this occasion. Online registration is the way our site has worked for many years as originally it was a requirement by one of our suppliers. It is not our intention to manipulate customers, its just a way of storing your details so we can update you on your order. It also allows you to login and check your order status and history so you can print VAT invoices etc. Also, as our customer base was originally trade it allowed, and still does allow storage of multiple delivery addresses. This required an account. This has obviously changed in the last few years as we now sell to a wide variety of customers, and understanding this we have a new site coming out shortly which will allow guest checkout (No account required, free or otherwise) We also do not see damaged goods as acceptable. Deliveries leave our store in pristine condition and are boxed to protect the product as much as we can. Unfortunately on a few occasions, deliveries can be damaged in transit. All we ask is that should this ever happen you take a photo and email it to us with your issues. We will rectify the issue as quick as we can. I would request that you email me on ray@lilleytileandstone.co.uk with a copy of your last email and I will look into this immediately for you, and find out why you have not received a response. Finally, we are extremely interested in your issues and are very open about it. Which is why we use review sites so your comments, good or bad can be heard, so we can learn and improve our services. I hope this answers some of your comments. In the meantime please forward me details of your letter/email. Best Regards Ray Cannon Lilley Web Support

Posted 7 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews