Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,637 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“Fantastic service. Ordered at 3pm and it arrived by 9 am the next day.”

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Posted 8 years ago

“Arrived quickly. Sensibly packed. Our postie earned has Xmas pressie early, lugging a 25kg tub of mapie!”

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Posted 8 years ago

“Great service and very quick delivery.Would definitely use again.”

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Posted 8 years ago

“VERY PLEASED, RECEIVED MY ORDER IN TWO DAYS, WELL PACKED AND IN PREFECT CONDITION, WOULD RECOMMEND WITHOUT DOUBT.”

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Posted 8 years ago

“Very helpful dealing with queries and great service. You don't often get this these days with Internet shopping, Keep it up.”

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Posted 8 years ago

“I have nothing but praise for this company. The web site is easy to follow and informative. Ordering is straight forward with immediate delivery and confirmatory notice of delivery time by text. The products themselves are excellent and meet all of my expectations.”

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Posted 8 years ago

“The service was excellent - ordered the grout one day and delivery the next. Now just waiting for the tiler to use it - he's a bit horrified at green grout but I know it will be just right with my cream tiles and green trim - hoping for a bit of an Art Deco look!”

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Posted 8 years ago

“Good Prices, First Class Service.”

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Posted 8 years ago

“Unfortunately the delivery came a day early and not as per the details received. You said "your order number 11090 has now been shipped. Your tracking information is: 10th Feb Delivery 8am-6pm and can be tracked shortly". Somebody was in but not capable of getting the stuff into the dry. 6 bags of latex got damp and two quite wet. They were outside for an hour between delivery and me rushing home to recover them. The person at home (70 yr old lady) did manage to put some polythene over the top as the packaging was not going to be enough to keep a down pour off. I never received a text or phone call before delivery - which the paper work the delivery driver left clearly had typed on it to do and listed my number. I think the courier has let you down by delivering a day early.”

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Posted 8 years ago

“I especially appreciated the advice given on the phone about the best approach. I was looking to tile a balcony and the person obviously was knowledgable in this area and happy to take the time to discuss it with me.”

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Posted 8 years ago

“First class service, material ordered at a reasonable price and delivered early next day”

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Posted 8 years ago

“Great range do products and had just what I wanted at a a very good price. Only the postage was a problem - 200% the cost of the item I bought!”

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Posted 9 years ago

“Couldn't have been better service. Prompt delivery with comms letting me know prior to the day when to expect it. Strongly recommend.”

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Posted 9 years ago

“Great service & very efficient delivery.”

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Posted 9 years ago

“Quick, courteous, good value,and efficient to boot!”

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Posted 9 years ago

“Fabulous service , product availability and delivered on time ! Many thanks Phil Moorcroft”

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Posted 9 years ago

“Delivery was very quick,your prices for goods were very competative,thank you.I will definitely use your services again.”

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Posted 9 years ago

“Great prices and quick delivery, let us know straight away about stock shortages and offered alternatives at no extra cost.”

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Posted 9 years ago

“Excellent service and products . Would definatley recommend”

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Posted 9 years ago

“Was recommended to Lilly's by Mapei when searching for a perfect, but discontinued grout colour. Stuart was both helpful and knowledgeable and with his support, my excellent tiler overcame the physical difficulties using epoxy grout on a hard to reach and electric-heavy wall, around and behind a new (and adored) Aga. Not only did he send product immediately, he provided back-up quantities, on-going helpful information and technical advise. Absolutely brilliant service that linked on-line convenience with amazing human expertise - what more could you want! I recommend Lilly Tile and Stone without reservation. Thank You!!”

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Posted 9 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,637 reviews