Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,650 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 4th January 2025

Anonymous // 01/01/2019

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“Two orders for tile trim were delivered incredibly quickly and saved the day as in my first order I made a mistake with the shade of white. They were both packed extremely well to avoid any damage during shipping. Many thanks, Kyle Kerr”

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Posted 1 year ago

Kyle, Many thanks for your review! Our team are always on hand to help when possible. As ex-tilers themselves, they've been there too! Hope your project went well :) Best Regards Ray Lilley Web Support

Posted 1 year ago

“Excellent customer service on the phone and during order and delivery process. Manufacturer recommended this company and I can see why. Great experience. Will be returning to order more tile trims when we do the second bathroom. Thank you!”

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Posted 2 weeks ago

“We bought the patio cleaner solution. It worked well on our outside slabs and we are very pleased with the results.”

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Posted 2 weeks ago

“Good product so far, great price. Will buy next ones when needed from you.”

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Posted 2 weeks ago

“always great service and have what we need in stock ..great job guys thanks again”

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Posted 2 weeks ago

“What a delivery I made a mistake then altered it it was still there the next day gggggreat !!!!”

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Posted 2 weeks ago

“Very quick service and delivery at a reasonable cost. Item packed and packaged to ensure safe intact delivery. Would highly recommend. They clearly care about the quality of their service to customers. Many thanks.”

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Posted 2 weeks ago

“We bought the black spot remover and it worked a treat on our prcelaine tiles. As soon as we applied it started to remorve the algy and with a minimum of brushing it completely disappeard. We were a little concernred that it could wash into the flower bed and onto the lawn, so we wiped it all all up, which was quite hard work, but hopefully there will be no side effects. We have yet to apply the sealer, but will do this in the spring before the algy starts dripping off the trees. The area under the tree was very black and is now almost clean.”

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Posted 2 weeks ago

“Excellent service product delivered on time staff very helpful”

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Posted 2 weeks ago

“We have been purchasing from Lilley Tile & Stone for well over 10 years - The Team are great and the service too!”

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Posted 2 weeks ago

“I made enquiries about an unusual tile, the help I got was outstanding, the prices were highly competitive and if the tiles turn up on Friday, the delivery will be superb. I reget I did not discover this company earlier. In short the best service I have received inb many years. M. L. Massie”

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Posted 2 weeks ago

“Very impressed with the knowledgeable staff, who assisted us with product purchase. Well stocked store allowing us the determine grout colour effortlessly. We travelled down from Medway, as quite frankly the tile shops their aren't in the same league. Will definitely be coming here again Well done Lilley tile and stone”

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Posted 2 weeks ago

“Good website and easy ordering process. Fast delivery. I have emailed a question about a week ago but not had a response this is not great service.”

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Posted 2 weeks ago

“Good service”

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Posted 2 weeks ago

“I’m a trader, and Lilley Tile and Stone is hands down my best and most reliable supplier. These guys are absolutely brilliant! Their communication is top-notch, and deliveries are always quick. On the rare occasion something isn’t in stock, they call me within an hour of placing the order to let me know, and they’ll provide an updated timeframe—sometimes just a day longer. This level of service helps me plan my projects effectively, which is invaluable. I’ve been working with them for seven years now, and I couldn’t be happier. Huge thanks to the team—it’s a pleasure to work with you!”

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Posted 1 month ago

“Great company. Quick delivery and great communication.”

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Posted 1 month ago

“A supplier that I trust who always delivers”

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Posted 1 month ago

“Purchased a threshold strip to transition from a tiled landing to a carpeted staircase. Worked perfectly and was available in different depths. I searched for ages online for something that would work and this was the only place I found.”