Light Supplier Reviews

Name: Light Supplier
Rating: 4.58

4.6 Rating 2,656 Reviews

90 %

of reviewers recommend Light Supplier

4.6

Based on 2,656 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

01515482705

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Light Supplier 5 star review on 11th February 2023

Richard Redding

Light Supplier 5 star review on 9th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lights I purchased are fixed in place by magnets. The fixing magnets where missing from one of the units I ordered. Meaning I can’t install the light. Tried to get in touch with light supplier and was ignored. I’ve now bought some magnets and plan to fit them myself once they arrive. Not ideal.”

Helpful Report

Posted 5 years ago

“Part sent was not the part ordered. The part could be used but additional work required for it to fit. No warning that an alternative part would be sent. Disappointing.”

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Posted 5 years ago

“First order of 3 led cabinet lights arrived with no connection leads Second order of 2 cabinet lights arrived with only 1 lead The description clearly states leads are supplied with lights”

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Posted 5 years ago

“So far I haven't received my order placed 7 days ago”

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Posted 5 years ago

“My order went in 1 week today it was supposedly despatched on Tuesday of last week If it arrives tomorrow it will be one whole week. Sorry but that is not good enough”

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Posted 6 years ago

“Missing fixing clips. Emailed and phoned .. Two days later still waiting for clips. Should have had confirmation they had received my request .”

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Posted 6 years ago

“Came with absolutely no instructions and the construction was counter - intuitive. It was delivered 10 days later than indicated. Still don’t know how to properly mount it.”

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Posted 6 years ago

“problems with posting took 11 days for package to arrive.”

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Posted 6 years ago

“I’ve received the wrong lights. I’ve ordered surface mounted but received recessed lights. Not happy, and this can be sorted promptly!”

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Posted 6 years ago

“Ordered two sets of three lights and two drivers. The drivers supplied are not the ones from the web site as I expected. This is OK as they are good quility but the specs for these lights states the maximum length of the cable from the driver to the LED should not be more than 2 metres. The lights have a 1.5 metre cable and I needed to extend this so purchesed the prewired cable which is also 1.5 metres, meaning this is out of EMC standards. I also didnt open all the packets until installation time, then found one light is not the same! I sent two emails but have never had a reply. To try and get round the cable problem I ordered another driver, this was the same as the other two but has a different output port system which requires adapter cables which were supplied. The packet it arrived in was OK but the contents inside had spilled out as there was no extra protection. I cannot recommend this company due to the following No reply to my two emails wrong light supplied poor packaging of the extra driver Different port fittings on one driver a complete lack of care in processing and packing items”

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Posted 6 years ago

“Ordered on 12th November, it's now 22nd and no delivery. sent 2 emails requesting update and no reply to date. Not good service or customer care.”

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Posted 6 years ago

“Ordered some under cabinet lights from the website. Didn't hear anything for 6 days (including a weekend) so phoned to query the order progress. No answer on 3 attempts. When I finally got through they said the lights had been discontinued and payment had been refunded. No sign of refund yet one week after ordering. Not impressed and would not use them again.”

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Posted 6 years ago

“Hi placed my order on 30th Oct, still not received goods yet , spoke to someone on 6th Nov who said would have to resend. I tried to call late in the day but got no response. I will try again today, my client was expecting fitting on Monday 5th. I still don’t know status of order.”

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Posted 6 years ago

“I am still waiting for delivery and I have sent you email to which we have received no reply. Suggest you complete transaction and then think about reviews. Please advise when to expect delivery. Thank you”

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Posted 7 years ago

“Poor communication from Light Supplier. We were not given an estimated delivery date (even though we requested twice by email) so we could arrange the electrician. We were simply emailed "Items dispatched" which was not helpful in organizing the relative trades to complete this work.”

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Posted 7 years ago

“Still not received goods despite being charged. Ordered 2 weeks ago”

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Posted 7 years ago

“Late delivery after paying £9.99 for rapid delivery”

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Posted 7 years ago

“The information on the web site was confusing and despite a telephone call to the sales team the decision was not made clearer. I ended up purchasing lights which are far too bright for the purpose. Unfortunately this was not evident until they had been fitted at additional cost by an electrician. I am now stuck with lights that are too bright”

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Posted 7 years ago

“The light I ordered is in two parts; the light itself and the housing. I ordered the chrome finish. The light was in chrome but the housing was supplied in a different finish - brushed stainless steel, so they don't match.”

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Posted 7 years ago

“No notification of delivery dates, poor rating is generous”

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Posted 7 years ago

Light Supplier is rated 4.6 based on 2,656 reviews