“18months ago I purchased one of these light fittings from a local shop. Sadly this shop is now closed so i recently searched the internet for a second matching light. The light supplied is the same as the original (from the same manufacturer) BUT contains lots of small air bubbles in the glass shade. The price from "the Lighting Room" was significantly cheaper than the first light i bought - given the significant number of minor faults and lower price i suspect i've been supplied a "seconds" light. Delivery, packaging, price and comms were aceptable, so "you pays your money and makes your choice". I'm disappointed with the quality supplied (versus the original) but it's not really noticeable now installed (not worth complaining about nor returning), it was an attractive price, and the service was good.”
Hello,
Thank you for your review, we are sorry to hear of this for the first time. Due to the nature of creating hand blown glass, bubbles can appear. Please be rest assured we do not sell seconds and your order was dispatched directly from the manufacturer. If you had notified us of this, we would have looked at this for you and replaced if necessary. Please feel free to let us know if we can be of any further assistance.
“I contacted Jo for information about the size of shade needed for this lamp base and also when my payment didn't seem to go through PayPal correctly. She was very helpful and I got answers to my questions very promptly. I would buy from this company again.”
“Lamp shades arrived in perfect condition, even though the carrier had taken no notice of the stickers not to place anything on top. The colour was exactly what I as hoping for.”
“Absolutely wonderful firm, products and outstanding customer service especially from Jo who went above and beyond to help us find the right lighting that we needed!!”
