Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,705 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process was 1st class with delivery in 2 days. The item purchased was of excellent quality and very good value for money.”

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Posted 2 years ago

Thank you so much for your order. The Customer Care Team

Posted 2 years ago

“All delivered safely. All as ordered. Good service. Recommended.”

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Posted 2 years ago

Thanks so much. The Customer Care Team

Posted 2 years ago

“Package was due to be delivered yesterday via a company called APC but failed to arrive. Tracking info said it was out for delivery between 14.30 and 16.30 15th November. Company policy is not to leave a package in a safe place but to hand it to the customer. So, I need to be in but I've no idea when delivery will take place. Emailed APC and Lighting Direct for a response. Appreciate this is an issue with the out sourced delivery company and not Lighting Direct but they are working on Lighting Direct's behalf and their reputation rests on the efficiency of their delivery contract.”

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Posted 2 years ago

Thank you for getting in touch. We would have been more than happy to pass on "safe place" instructions to the carrier had they been provided with the order. Unfortunately as this was not the case APC could not leave the parcel. Perhaps next time you will let us assist. Thank you for your order. The Customer Care Team

Posted 2 years ago

“Item was as good as the reviews I read on the website and the delivery was super quick”

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Posted 2 years ago

Many thanks. The Customer Care Team

Posted 2 years ago

“Great advice and good value decking lights. Looking forward to installing them soon.”

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Posted 2 years ago

Thank you so much for your feedback. The Customer Care Team

Posted 2 years ago

“Great product, happy with the quality. Communication excellent throughout, delivered on time.”

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Posted 2 years ago

Many thanks. The Customer Care Team

Posted 2 years ago

“Very disappointed, the order never arrived. Who knows where it went. Money was taken from my bank account and now still awaiting a refund 10 days after placing the order. Requested a replacement order and what a surprise now sold out. I don`t believe the company had the lights to fulfil my order but took the money out of my account anyway.”

Helpful Report

Posted 2 years ago

We are sorry you are disappointed with your experience shopping with us. Two parcels left us on the 2nd November and subsequently went missing. Tracking details were provided to you at the time of dispatch. Unfortunately we had no more stock at the time so could not replace the order and instead arranged an immediate full refund. We note since that one parcel did in fact get located and has been delivered safely to you so while you do not have all of your solar lights you do at least have some of the order and have also been refunded in full. The Customer Care Team

Posted 2 years ago

“Very helpful when I contacted them about some solar lights I'd ordered. Turned out they were no longer available but I was offered lots of alternatives and my other item on the order was delivered promptly the following day.”

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Posted 2 years ago

Thank you for your feedback - we look forward to you shopping with us again soon. The Customer Care Team

Posted 2 years ago

“Fast delivery, very good packing very pleased with the lights will definitely use Lighting Direct again.”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“Pleased with the light and delivery was 2 days after I placed the order. Great service !”

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Posted 2 years ago

Many thanks for taking the time to comment. The Customer Care Team

Posted 2 years ago

“Have ordered a couple of times from this supplier... Easy site and ordering is simple. And delivers on time”

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Posted 2 years ago

Many thanks. The Customer Care Team

Posted 2 years ago

“Have bought lights from u before. Very pleased with lights and speedy service”

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Posted 2 years ago

You are more than welcome. The Customer Care Team

Posted 2 years ago

“Bought a new shrimp pir light which was delivered the next day. Previously one developed a fault 3 years after purchase. I sent an email which was replied to by phone within 2 hours to check on my address. A replacement was despatched which arrived the next day. A quality company with good prices and fantastic customer service.”

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Posted 2 years ago

Thank so much for the very positive feedback. The Customer Care Team

Posted 2 years ago

“Very speedy delivery and lights were exactly as stated, really nice.”

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Posted 2 years ago

Thank you. The Customer Care Team

Posted 2 years ago

“Excellent. Thank you.”

Helpful Report

Posted 2 years ago

Many thanks. The Customer Care Team

Posted 2 years ago

“Spent over 1k on lights. 2 day later sale happened. Not even mentioned anywhere online that sale was happening”

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Posted 2 years ago

Thank you for getting in touch. As with all retailers we have promotions periodically throughout the year, details of which can be found in the "Offers" section of our website. Sorry to hear you missed out on this occasion. Thank you for your order. The Customer Care Team

Posted 2 years ago

“I was given the option to get my lights the next day by purchasing express delivery for £5.99, as long as I purchased my items within the next two hours - which is what I did, on Monday around 5pm ish. I received an email a on Tuesday to say my order would arrive on Wednesday (today) but still no lights. Tried calling lights direct and DX as I needed them Tuesday, but due to the high volume of calls, I was given an option to leave a message! Unfortunately I can’t comment on the quality of the lights, but it’s a poor service as I haven’t got what I paid for and can’t speak to anyone to discuss this further! Help me by getting my lights to me by Thursday morning and refunding the express delivery fee.”

Helpful Report

Posted 2 years ago

Hi Sian, Thank you for getting in touch. Feedback is very important to us and we have very carefully reviewed your post. Our phone lines can get quite busy which is why we can also be contacted via email, web message and via the usual social media platforms. Voice mail messages left for our teams are checked multiple times daily and there was no message left from you. We would of course have responded to you on the day had there been. Please review the delivery page on our website. Our Express Service is a two day service. I am pleased to note your order arrived today within two days of leaving our warehouse. I hope you are delighted with your lights and we look forward to you shopping with us again soon. The Customer Care Team

Posted 2 years ago

“Fast delivery arrived earlier than expected, easy to use website”

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Posted 2 years ago

Much appreciated - thank you. The Customer Care Team

Posted 2 years ago

“Good price, prompt delivery. Haven't installed the light yet but it looks to be a good quality product.”

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Posted 2 years ago

Many thanks for your custom. The Customer Care Team

Posted 2 years ago

“Wide range of quality goods Easy to order Choice of delivery options.”

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Posted 2 years ago

Thank you for your order. The Customer Care Team

Posted 2 years ago

Lighting Direct is rated 4.7 based on 16,705 reviews