Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,705 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very swift delivery.”

Helpful Report

Posted 2 years ago

Many thanks. The Customer Care Team

Posted 2 years ago

“Exactly what I ordered - faster than the speed of light! Kept well informed of progress. Couldn't have asked for more.”

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Posted 2 years ago

Delighted you are so pleased with your experience shopping with us. The Customer Care Team

Posted 2 years ago

“Excellent delivery service - really impressed. Product was good for the fine but the thing is I have to pay to return. The brass is not the correct brass gold I am looking for. Hoping to get the black battery operated wall frame instead when it comes back in stock”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. I am sorry the product you purchased was not exactly right for you. In order to keep our prices as competitive as possible returning items under our Change Your Mind policy is at the cost of the customer. All the information relating to returns is on our website for customers to peruse prior to placing an order. The Customer Care Team

Posted 2 years ago

“Arrived on time Beautiful lamps Very easy to install”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“Great product. Delivery was fast and would definitely use this company again”

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Posted 2 years ago

We look forward to you shopping with us again very soon. The Customer Care Team

Posted 2 years ago

“Very good service”

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Posted 2 years ago

Many thanks for your feedback. The Customer Care Team

Posted 2 years ago

“One word, EXCELLENT.”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“Really pleased with my purchase of Industville Brooklyn wall lights from Lighting Direct. Great quality and size. Even better, they were a bargain in the January sale! Very easy to use website and incredibly fast delivery. Ordered one evening and the lights arrived the next day! A pleasure from start to finish. I would highly recommend.”

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Posted 2 years ago

Delighted you are so pleased. The Customer Care Team

Posted 2 years ago

“Highly delighted with the service ordered one day it came the next morning fitted the same day looks great thank you Lightning Direct”

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Posted 2 years ago

You are more than welcome - delighted you are so pleased. The Customer Care Team

Posted 2 years ago

“Very happy with the prompt delivery of my candles. They look amazing and fabulous value for money.”

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Posted 2 years ago

Thank you, we look forward to you shopping with us again soon. Kind regards The customer care Team

Posted 2 years ago

“Great price on fairy lights in the sale. Fast delivery with regular updates. Lights are great!”

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Posted 2 years ago

We are delighted you are so pleased with your purchase. Kind regards The customer care Team

Posted 2 years ago

“Ordering and shipping is excellent. Product purchase sadly isn’t. The transformer available is different is the previous transformer purchased with the Garden24 light series and the lights are now dim and hardly light up the garden.”

Helpful Report

Posted 2 years ago

I am sorry you are not happy with your choice. Our customer care team will be happy to assist or you can just return the transformer directly via the portal on our website. We can then arrange to investigate what the issue may be with the transformer you received as we have been selling these versions for some time now with no negative feedback. The Customer Care Team

Posted 2 years ago

“The light is lovely just what we were looking for. Good fast service considering it was ordered in between Xmas & new year would definitely order from lighting direct again. 😀”

Helpful Report

Posted 2 years ago

Many thanks for your feedback. The Customer Care Team

Posted 2 years ago

“Arrived within 24 hours of ordering. Perfect just what I wanted”

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Posted 2 years ago

We are delighted you are so pleased with your choice. The Customer Care Team

Posted 2 years ago

“Ordered from the Christmas sale, great value, arrived next day.”

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Posted 2 years ago

Thank so much. The Customer Care Team

Posted 2 years ago

“First time customer, will not be the last based on this transaction”

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Posted 2 years ago

We look forward to you shopping with us again very soon. The Customer Care Team

Posted 2 years ago

“Excellent, quick service and products as expected.”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“Had the products I wanted at a good price. They were swiftly shipped and arrived as notified, pretty quick considering the mail strikes and Christmas backlog with other shippers. Thanks”

Helpful Report

Posted 2 years ago

Your feedback is very much appreciated. Black Friday/Christmas period was extremely challenging due to the sheer volume of parcels in the carrier network as a result of the Royal Mail strikes. We worked very hard to get our customers orders delivered as speedily as possible. The Customer Care Team

Posted 2 years ago

“Extremely impressed with prompt delivery, ordered one day, delivered just after 9am the next! Exactly the colour of lights I was after, very happy with my purchase”

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Posted 2 years ago

Thank you so much for your very positive feedback. The Customer Care Team

Posted 2 years ago

“Fast and efficient delivery. Beautiful light, highly recommend.”

Helpful Report

Posted 2 years ago

Delighted you are so pleased with you choice. The Customer Care Team

Posted 2 years ago

Lighting Direct is rated 4.7 based on 16,705 reviews