Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,751 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The advertisement states next day delivery, in fact the light was delivered some three weeks later! They kept me well informed which made me rate their service to two stars instead one.”

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Posted 7 years ago

“Cannot comment as delivery has been cancelled twice, so not happy.”

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Posted 7 years ago

“My billing address is different from my delivery address. I spoke to an advisor the get this changed, she confirmed the delivery address had been corrected but the item had been delivered to my billing address incorrectly. Resulting in having to have a long trip to pick it up. the response to my complaint aims to be sympathetic but the respondents do not get the point and are not resolution focused.”

Helpful Report

Posted 7 years ago

Our team works very hard to provide excellent customer care so I am very sorry you are disappointed with us. We did indeed dispatch the order to the address you provided on-line at the time of your transaction on You subsequently contacted us a number of days later to advise you had provided the wrong shipping address to us. We endeavoured to correct this via electronic messaging to DPD unfortunately the consignment by that time was with the driver as I understand, and very close to the point of delivery. The message therefore it would seem did not get through in time to the drivers pad. A note of our communication to DPD at 10:08 on 22nd January can be viewed on the tracking information for your order. Order confirmations are emailed on completion of every transaction and we do suggest that if customers have not already reviewed the details of their order before paying, that they do so at this point. This will allow our Customer Care Team us to address any question or query in a timely manner. I hope you are delighted with your purchases and will shop with us again very soon. Kind Regards Patricia MullaneCustomer Care Manager

Posted 4 years ago

“I wanted to change my order. I emailed and phoned, but got no reply to either.”

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Posted 7 years ago

“Goods arrived in very poor condition due to inadequate packing. Customer Services were helpful enough when contacted but replacement goods were not in stock. A further e mail from Customer Services indicated a delivery date of partial replacement of January 16th. Nothing arrived. Additional goods not available until January 30th.”

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Posted 7 years ago

“Paid for next day delivery but it did not happen.”

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Posted 7 years ago

“Five out of seven items delivered promptly the other two took a further 7 weeks to arrive.”

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Posted 7 years ago

“Customer care did not believe I had bought the items at 20% off in the Black Friday sale. When I responded that I was right, and had received theee more emails offering the sale I received a very rude response, so I would not buy from you or recommend you to others again. A pity, as I like your products, but customer care is more important”

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Posted 7 years ago

“make it easier to return goods.....”

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Posted 7 years ago

“Both of the two lights we purchased had broken glass shades, we are now waiting for replacement shades to be provided Packaging of the shades was totally inadequate.”

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Posted 7 years ago

“The delivery of the items I ordered did not arrive when promised. The order was for 5 different items two of which were reported as not being immediately available but a delivery date was given which I accepted. One of the shortage items was in fact delivered with the main quantity but the whole was 2 days late. The other shortage was promised for delivery 12th November and it still has not arrived (10 days late and counting). This item was actually the bulbs for the lights. The whole order value was over £350 so I am not happy with having paid so much for lights which I can't use.”

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Posted 7 years ago

“it didn't look like the pictures and returns are expensive”

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Posted 7 years ago

“Product fine, but del deadlines kept being put out”

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Posted 7 years ago

“I initially ordered 3 fisherman pendant lights and 2 iDual ceiling lights. I had to amend the order to one large fisherman pendant and customer service was great. However, when the lights arrived, 2 out of 3 were faulty (bent or cracked) They arranged collection for the next day and I'm now awaiting a refund..”

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Posted 7 years ago

“It would be great if they could supply goods ordered in a reasonable amount of time.”

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Posted 7 years ago

“The order and delivery service was good. However, the product I purchased was poor quality and therefore very expensive.”

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Posted 7 years ago

I am very sorry to read you experienced difficulties with your product. I'm disappointed we were not given the opportunity to resolve matters for you before now. A quick phone call, email or web message to our Customer Care Team would have enabled us to promptly assist you. Thank you for completing our feedback request. Kind Regards Patricia MullaneCustomer Care Manager

Posted 4 years ago

“Product leaflet misleading. Company admitted it is an error in document but made no offer to help find a solution to the problem.”

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Posted 7 years ago

“My purchase was to be delivered between 3-5 days, over a month later still not got it yet. No one from the company contacted me to explain the item was out of stock, I called 3 times before someone who told me they would call me back did.”

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Posted 7 years ago

“Purchase was simple but delivery through DPD has been a nightmare fraught with their mistakes and causing stress and inconvenience”

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Posted 7 years ago

“I had a very difficult time getting the light delivered, the light finally arrived, late & many phone calls later.”

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Posted 7 years ago

I am sorry your order was two days late arriving. Rural addresses can be problematic for carriers sometimes as it would seem in your case. Should you experience any difficulty in the future please just contact us directly and our Customer Care team will be happy to liaise with the carrier on your behalf. Thank you for shopping with us and for taking the time to comment. Kind Regards Patricia MullaneCustomer Care Manager

Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,751 reviews