Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,745 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven?t received them yet.”

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Posted 4 years ago

“delivery on time would help”

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Posted 4 years ago

“Very poor packaging, box received open, items inside wasn?t packed with any protection. No delivery notification. Will not use again unfortunately.”

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Posted 4 years ago

“Arr ok but one light not working sent report but nothing back from you”

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Posted 5 years ago

“The order online advised that half the order was available immediately and the remainder would be delivered a week later. A following email advised that the delivery would not all be together but 11 days later. A new advice statement was sent with no adjustment to the express delivery. Had to follow up to have half the order sent as originally requested (electrician booked) and I still had to query the delivery charge- now advised this would now be revised to the standard charge which again was incorrect as it should be free due to the amount spent. Also the first package arrived and the size of the box and additional packing was absolutely ridiculous - way over the top, or could be done to improve upon this and do their bit for the environment. That said pleased with product”

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Posted 5 years ago

“Shame the 10% off new customer discount was only for orders over £100! Also a little disconcerting was the fact that the light we had been looking at went up in price by £11 in the few days we were waiting for the discount code! We needed that exact light to replace an old one on a painted wall so had little choice but to purchase at the increased price with no discount.”

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Posted 5 years ago

“Dar Giovana 5 light Chandelier is not the quality I expected for the price charged. If you decide to purchase this item make sure to unwrap each glass droplet (over 140) and inspect the metal holes for droplets are not blocked before you have it installed. Most of the droplets were chipped and they are not the same length or straight. Foolishly I thought the customer service will understand that it is impossible to unwrap each droplet inspect it with eagle eye and then wrap everything perfectly if you find faults because all that customer service can offer you is 10% back for faulty item if you decide to keep it as it be actually to much to have it uninstalled. Which I suspect they know ppl r not going to call electrician back to pay even more money to have it removed. The Customer Service was nice talking to however took too long with responses I had to keep emailing on weekly basis and even after sending proof of photos how bad the imperfections were all that was refunded for faulty item was 10%. I don?t recommend this product at all unless you are prepared to check all droplets before installing.”

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Posted 5 years ago

“The delivery information was wrong and there was no sure way of tracking the parcel. Also, it was later arriving than stated”

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Posted 5 years ago

“The light arrived with broken glass, as I had booked an electrician to fit it the next day I decided to get a new piece of glass cut by a local company. The cost was £9.50. The outside wall lamp looks great but I will have to seal the glass panes to make a light waterproof as the glass fit is not tight. A delivery company that takes more care is required, your packing was faultless.”

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Posted 5 years ago

“Customer telephone service non existant”

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Posted 5 years ago

“Delivery was unexpectedly very quick. Ordered Monday delivered Tuesday and had not paid for express delivery. The outdoor lamp is very smart very pleased with it, only concern is that the fixing screws are very small. One of the top housing screws would not fit the housing so phoned to ask for another screw to be sent as I did not want to return the whole light just for the sake of a dodgy screw. It was arranged that the relevant department would phone me in an hour as to what could be done about this. They did not phone back so I went through my tool box and found a screw which after filing I managed to adapt it to fit. Very disappointed with your customer service for not phoning back, hence what would have been a 5 star have given a 4 instead.”

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Posted 5 years ago

“Lights were not size I expected.”

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Posted 5 years ago

“The light is great silly plastic locking keys were useless”

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Posted 5 years ago

“Part of my order was delayed and took four weeks to deliver. I had to chase them up at least three times. Communication was poor. An note of apology would have been nice when the order was finally delivered”

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Posted 5 years ago

“Don't use Hermes Couriers!!! My instruction was to leave with neighbour if out. The driver left my parcel outside and possibly threw/dropped it over the locked gate. I emailed lighting direct about this but no one bothered to reply. Not put them up yet but if they don't work they will be going back.”

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Posted 5 years ago

“The promised delivery was 3 days late. The relatively small package was put in a large box 82 times it's volume, packed with plastic air filled balloons. Not very green.”

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Posted 5 years ago

“Service good, delivery not free and took longer than expected. Product faulty will have to be replaced.”

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Posted 5 years ago

“Purchasing process was fairly smooth and easy. The delivery was the problem for me. Whistl purchasing the item, I was given a delivery date of the 4th of December which I was perfectly happy with as I needed to receive the item by the Friday of this week so receiving it on Wednesday was idea and also gave me a couple of extra days buffer. The email immediately received after also mentioned that delivery would be on the 4th of December therefore I felt fairly confident it would arrive for that date. Roll on the 4th and I have received no communication of delivery information at all. I did receive an email from the courier on the following day that they had received the parcel from Lighting-direct however the delivery was not made until the 8th of December which was too late for me to fit for this week. I felt it was very poor that the length of delivery was far later than what was initially given”

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Posted 5 years ago

“We were sent a faulty product. When I phoned to report this, there was no apology and an unhelpful, unfriendly attitude. I took photos of item and emailed as requested. Three days later I received an email, again no apology for the inconvenience I had been caused or error on sending a faulty unchecked item, saying I would be sent the missing part in the post. Not acceptable. On phoning again we did receive an apology and much more helpful response, hence the 2 stars, otherwise it would have been one, and a full replacement item sent.”

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Posted 5 years ago

“I paid for a 1-2 day delivery but my order took 3 days to arrive. Don't use Hermes to deliver your parcels.”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,745 reviews