Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,745 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a bronze picture light in hope that it would match the bronze picture frame it was to shine above. The said light arrived it was not bronze despite all the paperwork saying so but gold which the label on the box confirmed. After querying this with the company I was told that despite ordering bronze and receiving gold the item was correct as per the manufactures reference number, they are checking their marketing description. The light itself is fine but the colour way out from what I thought I was to receive.”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention - we appreciate feedback on our products. Any items that is not as expected can of course be returned by customers via the portal on our website. The Customer Care Team

Posted 2 years ago

“The touch light I ordered didn’t make sense and can’t get it to work. It has 2 prongs and a separate plug which don’t seem compatible.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. Any product can be returned if not suitable for requirements or if there is any issue. Returns can be initiated on our website 24 hours a day, seven days a week. The Customer Care Team

Posted 2 years ago

“Very disappointed that you have no idea how hard it is living in rural areas. Charging highlands and island rates in Aberdeenshire ! . I also don’t think you should charge extra anywhere in the Uk. I bet you don’t change extra for Cornwall”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. The carriers denote charges based on certain postcodes unfortunately and these are then subsidised by Lighting Direct. We do our very best to keep charges to a minimum and have not increased our delivery costs despite the significant fuel price rises. The Customer Care Team

Posted 2 years ago

“Lamp arrived promptly and was exactly what I wanted, however, 2 screws missing and only half the LED filament working. Return processed fairly easily and is being collected promptly. Assuming refund follows as swiftly I may try again.”

Helpful Report

Posted 2 years ago

So sorry your order did not arrive with you in the first class condition expected. We apologise for the disappointment. The Customer Care Team

Posted 2 years ago

“I placed my order on then14th July and paid for the 1-2 delivery, 3days later not had a message sayimg it has been disparched so will be another few days atleast. The order process was simple and easy to do but as yet I cannot review the product!”

Helpful Report

Posted 2 years ago

Apologies for the unexpected delay with your order. The Customer Care Team

Posted 2 years ago

“Paid for express delivery on Friday. Still waiting for courier to receive the package on Sunday evening. Not particularly express delivery I would say.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. We think perhaps there has been a misunderstanding. Our express service is a one to two day service excluding Sundays. Please the delivery page of our website for confirmation. We hope you are very pleased with your order. The Customer Carte Team The Customer Care

Posted 2 years ago

“The fairy lights are lovely but unfortunately after hanging them I noticed that one of the wires had split so are not working and unable to return as had already tried to install them. I have ordered some more though as they are pretty and good value for the money.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. Any product not operating as it should will be under guarantee and can of course be returned. We have contacted you directly in this regard. The Customer Care Team

Posted 2 years ago

“Still waiting for my lights hence the 2 Star review. This is frustrating as I order on Monday and am still waiting as of this evening despite paying for Express Delivery which should be delivered within 1-2 days. No idea what the lights look like, however bought Elstead as I have previously had lights from this brand which have always been quality. Lighting Direct - sort out your delivery and communicate with your customers.”

Helpful Report

Posted 2 years ago

Sincere apologies for the delay. The parcel left us on time on the 31st. However, a delay at the depot resulted in it being caught up with the Jubilee bank holidays of Thurs 2nd & Friday 3rd June which meant delivery did not take place until Monday 6th. Our Teams were on a break then also hence no response to your communications at the time We have of course refunded your delivery charge and regret any inconvenience this situation caused. The Customer Care Team

Posted 2 years ago

“I called and left a message for customer service to call back. I also sent a contact form to be called back. I have yet to have heard from lighting direct.y request to be called back was not answered.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. As advised on our website our offices were closed over the Bank Holiday weekend to give our hardworking team a well-deserved rest thus your message was not responded to. All communications will be dealt with today in chronological order to be fair to all customers. The Customer Care Team

Posted 2 years ago

“On placing the order it indicated Next Day Delivery. This was useful as we needed the lights quickly as part of our kitchen installation. I also paid extra for Express Delivery. So we were disappointed to see the order confirmation after our purchase was complete indicated that the order would be split and that we would not receive the main item of the order in good time.”

Helpful Report

Posted 2 years ago

I am sorry you were unhappy with your experience shopping with us. These are challenging times and unfortunately, unexpected delays are occurring. Please accept our apologies Thank you for providing feedback. The Customer Service Team

Posted 2 years ago

“Construction of the lamp is satisfactory and fitting it was straightforward. However, there are no instructions on how the PIR can be adjusted. In my case the light was permanently on until I adjusted the three controls, based on knowledge from a previous security light.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to offer feedback. The Customer Service Team

Posted 2 years ago

“Ordered a light fitting 8 days ago. Not received a delivery date yet but had an email asking for a review of my shopping experience.”

Helpful Report

Posted 3 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 3 years ago

“Box was broken,Even the courier said it was not their fault.”

Helpful Report

Posted 3 years ago

I am so sorry for any damage. Despite best efforts, damage can occur in transit as our products are fragile. We apologise for any disappointment. Kind Regards Patricia

Posted 3 years ago

“I can’t give more than two stars as the lamp which cannot be fitted arrived with parts missing which have not arrived yet .”

Helpful Report

Posted 3 years ago

Sincere apologies Suzette. The Customer Care Team

Posted 3 years ago

“Goods not arrived”

Helpful Report

Posted 3 years ago

Thanks for getting in touch. Your order left us on Friday 29th and was delivered on Monday 1st November which is in line with the service you chose of one to two working days. Not quite sure where we have gone wrong here. The Customer Service Team

Posted 3 years ago

“Lovely light however couple of problems. The nuts to secure the light to bracket are far tp small in length. It makes it VERY difficult to secure, however managed after alot of fiddling about. This is more of a design fault. Somewhat disappointing that the socket into which the bulb sits in is not straight. You would never know this until you fit the light. I hope this does not have any functionality problems and now having fitted this its much trouble to replace. I hope Lighting Direct takes these points on board.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to comment. The bulb holder has possibly moved slightly out of place while the item was in transit and should just move back to the correct position if gently pushed. Of course, if you have any difficulty whatsoever with the operation of the light please just contact us immediately and we resolve. The Customer Care Team

Posted 3 years ago

“Elstead PIR coach lantern. Defective. Arrived promptly. Installed it: didn't work. As I had reason to be concerned about my wiring I called an electrician, who confirmed that my wiring is fine and the lamp is rubbish and does not work. Lighting direct's administration is fine and I assume I will promptly get a refund, but on the evidence of this they deal in very inferior products. And I'm massively out of pocket for an unnecessary fee for an electrician.”

Helpful Report

Posted 3 years ago

Thank you for getting in touch and I am sorry you had difficulty with this PIR lantern which has been an extremely popular choice for customers. The light in question is from Elstead, a UK company that specialises in the manufacture and distribution of quality decorative lighting. As with all our range quality is of the utmost importance to us. The Customer Care Team

Posted 3 years ago

“The product has not arrived as promised. After the mixup with the order and certain things not available we will not be using you again. Elizabeth Barton”

Helpful Report

Posted 3 years ago

I apologise Elizabeth if we have let you down but thank you for providing feedback. The Customer Care Team

Posted 3 years ago

“Light didn’t work with a switch only by motion detection you could have made this clear no not impressed”

Helpful Report

Posted 3 years ago

Thank you for taking the time to comment. I am not sure however how we could have described this PIR light differently. Had there been an option to override the sensor we would have stated as we do with other lights that have this function. Bellow are some of the specifications for this product taken directly from our website:- PIR with 6 metre and 120° detection zone Will stay lit for 45 seconds once movement is detected Will only operate once lux levels are 50 or below The Customer Care Team

Posted 3 years ago

“Well , I really liked their product. But I was very disappointed by the lack of clarity on Tax Duty which hit me (I was ordering from Ireland) hard against the total price and about which there was no mention on the check out page.”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. I completely understand your disappointment however Import Duty being payable is completely out of our hands I’m afraid. This charge is payable on items imported from the UK to the Republic of Ireland. The amount is set and collected by the Irish Government/EU as the UK is no longer a member of the European Union. The Customer Care Team

Posted 3 years ago

Lighting Direct is rated 4.7 based on 16,745 reviews