Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,745 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hard to say ordered in May its August tomorrow still waiting”

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Posted 4 years ago

“Poor service, lack of communication”

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Posted 4 years ago

Thank you for getting in touch. This light was not in stock when you placed your order as detailed on the product page on our website. Due to the situation over recent months surrounding Covid-19 unexpected delays have occurred and we endeavoured, as best we could, to keep customers updated during what were very challenging times. You were sent update emails, the final one confirming the July dispatch date. I note your order was delivered on the 29th July. I am therefore unclear why you have reported "lack of communication" in this feedback. Perhaps our emails went into your spam/junk folders. I am pleased to note you have shopped with us many times previously thus must be aware of our commitment to customer service. We do of course regret any delay in getting an order to a customer however unfortunately in this instance the circumstance of the delay was completely out of our hands. We regret any disappointment or distress caused to you by the delay of the arrival of this Solar Light. Kind Regards Patricia

Posted 4 years ago

“My delivery of 5 outside lights had one broken. Quite evidently it was damaged before it was packed and despatched. To their credit LD said they would replace it, but when they gave me a date for delivery it is 1st August - over a month from my original delivery and order. When I asked them if it could be earlier they simply said no and they could 'understand' my disappointment. I expect companies with customer service awards to have quality assurance systems that don't despatch damaged products and to make some attempt to solve customers problems not just ' understand them'.”

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Posted 4 years ago

“There was no problem with delivery of lamp and of lamp itself but it did not look right in my lounge . I therefore needed to return it and that is when the problems started . You cannot spk to anyone in person it is all by email. They deal with Hermes for returns and i was promised a collection 7 days ago. I have left several messages with Lighting direct explaining that I am still waiting and now they are not responding . I am now in a situation where I am struggling to get in contact with both Lighting direct and Hermes . Therefore it seems to me that they are happy to take your money but not give refunds . I will not be shopping with this company again .”

Helpful Report

Posted 4 years ago

I am very sorry there has been a delay with your collection. Hermes routinely collect returns on our behalf however during these Covid-19 months some delays have occurred. We will contact you directly with a view to getting the collection arranged as quickly as possible using a different carrier if necessary. I apologise you have had difficulty getting in touch with us - we are dealing with high volumes of calls and emails at present. Thank you for bringing this matter to our attention. Patricia Customer Care Manager

Posted 4 years ago

“The product delivered was nothing like that described on the website. All pictures online show a pendant with 6 differently shaped lamps - pretty much exactly what we wanted - but what arrived was a single pendant lamp. Nothing on the website makes the buyer expect that. Then, when request a return on that same basis, the buyer has to pay £5 to return the product - really don't know why you should have to pay to return something that is not as described. Have bought from Lighting Direct before and was really expecting more - very poor and very disappointing!”

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Posted 4 years ago

“Delivery date was significantly put back after I'd put the order in. I still haven't received the order yet, although I have received emails. It's difficult to write a review when you don't actually have the product!”

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Posted 4 years ago

“Have and issue with the lamp supplied. Just had the electrician install the device and find the clutch mechanism even if it is fully turned clockwise does stop the the device sliping down overnight.”

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Posted 4 years ago

“Web site stated product was rated for outside use. However, when it arrived, it had a transformer, and that was rated for inside use only and would not fit in a standard exterior waterproof plug socket. Was a birthday gift so I had no time to return it before use. I will have to buy a proper replacement soon. Very annoying.”

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Posted 4 years ago

“Ordered 2 matching light fittings and 2 bulbs. Order was delivered over two weeks, despite paying for next day delivery. Had to query whereabouts of the second light fitting. Wasn?t told each fitting needed 2 bulbs, will order the extra bulbs from elsewhere as I?m sure it will be faster. Excessive packaging for teeny weeny bulbs. Customer service were however really helpful and did refund the delivery charge when I asked and responded quickly.”

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Posted 4 years ago

“Use better couriers. My order is now is one week later than expected. Hermes have grown so close to keeping it they don?t want to let it go!”

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Posted 4 years ago

“No reply to my email. Item was all plastic -not mentioned in advert, Also it had to be constructed including manipulating sharp pieces of glass - also not mentioned. Altogether very disappointing.”

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Posted 4 years ago

“By not sending so many emails with offers when they haven't even sent all that was orderef as yet.”

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Posted 4 years ago

“Had replacements sent fair enough but 2 of them were also faulty these things need to be tested before being sent out”

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Posted 4 years ago

“The reason for my rating. The picture of the product didn?t match 100% what I received. The white plaster/ plastic finished wasn?t near around the lighting area. I had to return but had to pay for the returns postage myself. Furthermore once the return was submitted, it?s been 1.5 weeks and still no correspondence regarding my return or when I?ll receive a refund- the customer service Seems to end after you have requested a refund.”

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Posted 4 years ago

“This was the most complicated site I have EVER encountered. Then when the light came it was very basic, and one had to supply cord and switch. There was no indication that this was to be the case.”

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Posted 4 years ago

“Product is not designed for UK”

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Posted 4 years ago

“I'm sure that the lights will be great if they ever arrive. I suggest you use DPD, UPS, Amazon all who can and do deliver next day unlike Hermes who seem to take at least 2 weeks.”

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Posted 4 years ago

“Light ordered did not work as described the sensor was faulty”

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Posted 4 years ago

“Paid for next day delivery , waste of time . Use Myhermes which is a mistake . My parcel went back and forth between local dept ( Banbury) and their hub . Said on tracking out for delivery weds came fri after several phone codes . Wont buy anything from companies that use Myhermes”

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Posted 4 years ago

“I loved the lights that worked, but one turned up and didn't work and it's making me sad...that's all! x”

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Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,745 reviews