Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.69

4.7 Rating 16,669 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 5th October 2024

Lighting Direct 5 star review on 6th July 2024

Amanda

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The description on the website made it easy for me to find the replacement outside light bulbs I needed. They were delivered very quickly well packed.”

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Posted 10 months ago

Thanks for taking the time to comment. Kind Regards Customer Service

Posted 10 months ago

“Quick from beginning to end”

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Posted 10 months ago

“Very happy with my floor uplighter, good quality and does the job perfectly. Not so happy with delivery as I hoped that paying £3+ it would be brought to flat door rather than dumped in communal hallway. I would rather wait a bit longer for royal mail delivery as they always deliver to door.”

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Posted 10 months ago

We are very grateful for your feedback. Kind Regards Customer Service

Posted 10 months ago

“Arrived promptly, packaging ,product intact. Lamps good quality and fitted nicely into bedroom decor. Only negative comment, maybe white cable instead of black.”

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Posted 10 months ago

We are very grateful for your feedback. Thanks so much. Kind Regards Customer Service

Posted 10 months ago

“Yes very easy to install, and I chose 5 different styles to highlight different parts of the garden. My only thought is to plan your installation, and make sure you get a buggiest transformer so you can add lights later.”

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Posted 10 months ago

We are delighted you are so pleased with your purchase. The lights look great in your garden, Kind Regards Customer Service

Posted 10 months ago

“Excellent service even with extra plugs to ensure UK connection.”

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Posted 10 months ago

“Light came on the day it said brilliant light would order again thank you”

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Posted 10 months ago

“Great looking light, put in our lounge, had to cut quite a bit off the cord as very long, pleased with the effect.”

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Posted 10 months ago

Thanks for your review and photo. It looks great in your space. Kind Regards Customer Service

Posted 10 months ago

“Not used yet but delivered extremely quickly”

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Posted 10 months ago

“Competitive price, quick delivery & well packaged.”

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Posted 10 months ago

“Really good quality. Will definitely use company again.”

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Posted 10 months ago

“The item I bought advised it would be with me within 1 day. A week passed and I hadn't heard anything so I emailed and they said a part wasn't available and wouldn't be with me for over a month. I replied and queried why it wasn't advised. It had also since been updated on the website to pre order but still had a much sooner dispatch date to what had since been advised via email. Customer service and communication absolutely shocking.”

Helpful Report

Posted 10 months ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Posted 10 months ago

“I ordered two replacement bulbs and they arrived within 24hrs. The bulbs are a very warm white and give off a lovely warm orangey glow. Excellent product and first class service. Thank you.”

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Posted 10 months ago

“Extremely efficient delivery and returns service - unfortunately the quality of the lights was very poor and not worth the money they cost.”

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Posted 10 months ago

Any customer who is not entirely happy with their purchase can return this for a replacement or refund, contact cusotmerservice@lighting-direct.co.uk they will help you. The Customer Service Team

Posted 10 months ago

“Good range of lights to choose from. Was able to find a lamp I loved where I hadn't been able to from other places. Good prices. Was happy with what I paid for the lamp. Bought the bulb at the same time which the website recommended which was helpful. Very happy with my lamp and the overall purchase experience”

Helpful Report

Posted 10 months ago

Thanks for taking the time to make a review. Kind Regards Customer Service

Posted 10 months ago

“Quick and efficient service well packed item”

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Posted 10 months ago

“Arrived quickly and one item returned, refunded swiftly”

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Posted 10 months ago

“Easy to order and delivered next day within the time scale quoted. Could not fault.”

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Posted 11 months ago

“Placed an order on the 19th Dec and received an email shortly after saying the item was in stock so I was hoping to install before NYE as next day delivery was offered. Offices qwre closed between Christmas and new year so chased for an update on the 3rd Jan and was told it would be dispatched on the 10th. No reasons given for the delay and no response to my email when I asked why a stock item was taking so long to deliver.”

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Posted 11 months ago

Apologies for the delay with this order. Thanks for taking the time to make a review. Kind Regards Customer Service

Posted 10 months ago

“This is the first time I have purchased from this company. The website is great, the product prices were fine and the delivery was extremely fast. I haven't used the items purchased yet but my initial experience with this company was first class. I would happily recommend them to anyone based on this.”

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Posted 11 months ago

Lighting Direct is rated 4.7 based on 16,669 reviews