Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,705 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Porch lights for a period house are difficult and your Storm Lanterns are exceptional”

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Posted 2 years ago

Delighted you are so pleased. The Customer Care Team

Posted 2 years ago

“Great website with a good variety of options. Prices are very good. Happy with the product. Transaction was simple and delivery was speedy. No problems.”

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Posted 2 years ago

Many thanks for your very kind feedback. The Customer Care Team

Posted 2 years ago

“Delighted with my purchase, stylish bedside lamps”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“I needed to replace an old outside lamp. The replacement is good quality and with robust fixings and electrical connections which made installation easy. Very pleased with the product and service.”

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Posted 2 years ago

We very much appreciate you getting in touch. The Customer Care Team

Posted 2 years ago

“Absolutely brilliant communication from start to having the product delivered. Well done lighting direct., will definitely use again.”

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Posted 2 years ago

You are more than welcome. The Customer Care Team

Posted 2 years ago

“This is a prefect solution to light a picture without the trouble of getting an electrician in , quick and easy to install and looks super . Highly effective . Delighted”

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Posted 2 years ago

Many thanks for your feedback. The Customer Care Team

Posted 2 years ago

“Easy website to use and order smooth and delivery very quick with quality courier company.”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“Wrong colour sent twice”

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Posted 2 years ago

Sincere apologies Karola, as explained there was a coding error in our warehouse which resulted in the wrong colour product being dispatched. Thank you for bringing this to our attention and for your patience while we resolved the issue. The Customer Care Team

Posted 2 years ago

“Really like our bathroom light. Good quality. It was delivered within 2 days of ordering. Kept up to date with delivery times. Vey impressed with Lighting Direct.”

Helpful Report

Posted 2 years ago

Thank you, we very much value our customer’s feedback. The Customer Care Team

Posted 2 years ago

“Very quick (next day) delivery. Well packaged. Good communications. Light exactly as described and picture. Would definitely purchase again from Lighting Direct.”

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Posted 2 years ago

Thank you - we look forward to you shopping with us again. The Customer Care Team

Posted 2 years ago

“First time using this company good range of indoor & outdoor lights very competitive on price good communication and good service would recommend using this site”

Helpful Report

Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“The item was as described and was delivered at the time stated in the email. The package was described as fragile and arrived safely, the driver was very pleasant. Altogether a very pleasant experience. I am looking forward to seeing the light in place.”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“Excellent choice of lighting and speedy delivery. The outdoor lights not installed yet but they look great and the quality is excellent”

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Posted 2 years ago

Much appreciated - thank you. The Customer Care Team

Posted 2 years ago

“I asked a simple voltage question and was given a completely wrong answer, so ordered some lighting which was no good at all. This is basic stuff. Up your game.”

Helpful Report

Posted 2 years ago

I am sorry you were not satisfied with the advice provided to you. Any item found to be not suitable can be returned under our very flexible Change Your Mind returns process via a portal on our website. The Customer Care Team

Posted 2 years ago

“As always great product from Lighting direct. Lamp is a bit of a quirky design and stands out from typical wall lights”

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Posted 2 years ago

Thank you so much for your lovely feedback. The Customer Care Team

Posted 2 years ago

“Not a bad site to order from- took a while to send the delivery out and was let down a second time by the delivery company. booked the job in for what I was told delivery would be - not turned up -tried to deliver elsewhere and waited two more days to receive ! messed my working week up. Next time I will order from here a couple of weeks in advance - maybe lighting direct should select a different courior service”

Helpful Report

Posted 2 years ago

We are so sorry the delivery of your order was not as it should have been. The matter was escalated to our carrier account managers. The Customer Care Team

Posted 2 years ago

“We have not received our delivery yet APC gave us a time slot we were in and tracking it but it remained at the depot they won’t leave it in a safe place and the depot is too far for us to collect I have rescheduled for Monday in the hope that the time slot on the day will be when I’m in very disappointing the lights I have ordered r samples for me to check ad I need more but I cannot have this inconvenience”

Helpful Report

Posted 2 years ago

Our customer care team do not appear to have had a request from you for assistance with your delivery. They would have been more than happy to liaise with APC on your behalf and arrange for the parcel to be left wherever you wished. The team can be contacted on customerservice@lighting-direct.co.uk, or by phone 0345 6461137 or via web message. Instructions for APC to leave a parcel other than delivering to the address on the label needs to be advised by us. Disappointing to have a negative review posted when we did not get the opportunity to resolve the issue which we would have been more than happy to do. Thank you for your order. The Customer Care Team

Posted 2 years ago

“Very efficient lots of information and postal service excellent!”

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Posted 2 years ago

Thank you for your order. The Customer Care Team

Posted 2 years ago

“Excellent, speedy service.product an exact match for the one being replaced. product well packed for delivery.”

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Posted 2 years ago

Much appreciated - thank you. The Customer Care Team

Posted 2 years ago

“Perfect for what I wanted thank you”

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Posted 2 years ago

You are more than welcome! The Customer Care Team

Posted 2 years ago

Lighting Direct is rated 4.7 based on 16,705 reviews