Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,746 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,746 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 2 wall lights which Iamvery happy with. However I paid extra for an express service ......it took 4 days for the lights to arrive, and then I had no idea when they would be delivered until one hour beforehand.”

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Posted 5 years ago

“Professional order and delivery service but product did not meet expectatons.”

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Posted 5 years ago

“Although you dispatched the item immediately, your courier HERMES let you down very badly.I had a delivery date and time slot, but they then delayed it by 24 hours due to technical reasons. Next day we were in our kitchen, which overlooks the road awaiting delivery, but nothing came at the expected time. They claimed we were not in, which was an obvious lie. They did not leave a "Missed you" card. They rescheduled it 24 hrs later, and delivered it by leaving it in the porch, with a forged signature on their device. They did not knock on the door. This has happened before with another supplier who used Hermes.”

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Posted 5 years ago

“Goods arrived very quickly and ordering was easy - the problem was with the product itself - the installation instructions were appalling - unclear, contradictory. The product seems to have been designed to make it as difficult as possible to fit. Shame as it should have been really simple.”

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Posted 5 years ago

“Good product but they use Hermes for delivery - you get what you pay for. If delivery goes wrong, as ours did, it's almost impossible to speak to anyone - a succession of automated message leaving facilities. They are quick to speak if you want to buy!! I'd have given them a higher rating if they had used a decent delivery company. It's going to cost us more money as the electrician we booked has to come back again.”

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Posted 5 years ago

“Not worth £55! Sent it back as i put new batteries in the light and it started to fade after 2 hours! It looked like cheap plastic also.”

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Posted 5 years ago

“The parcel was not delivered on the day and time promised. The next day Hermes after reporting it was on their vehicle stated it would be delivered until some time in the future. It was delivered while we were away - without forewarning me. The parcel was badly damaged and wet because it was left at the front of the house in the rain while we were not there. Luckily nothing appears to be damaged”

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Posted 5 years ago

“by getting the address right and acknowledging my concerns . Hermes were all show and no performance”

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Posted 5 years ago

“Ordered item code 12866 web page states item as very warm white light ,it is very orange in color, also states switches on when motion is detected and off after 15 secs. Does not do this. Contacted Customer Care Team 14th Sept and advised them of this still waiting for reply. Obviously item does not function as described. Wasted £20-00 + on these 2 bulbs Hence the 2 stars.”

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Posted 5 years ago

“Poor response when calling to get advice about garden lighting I had bought which was not compatible with a slightly older version of the same system. Waited 4.5 hours for them to ring me back, despite ringing three times to ask for an urgent call back.”

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Posted 5 years ago

“Hi all this order was delivered to the wrong address, thanks to the people that it was sent to came and delivered this order to us. The address was correct on the parcel.”

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Posted 5 years ago

“In my purchase, an outdoor light, the bracket was not straight. Returns were not straightforward. And I was leaving the address to which it was delivered. So I kept it and hope the light looks alright when it is mounted on the outside wall as I like the design of the light. Also it was not mentioned on the website that this light wasn't suitable for houses within 5 miles of the sea. So I may have to replace this light sooner than expected.”

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Posted 5 years ago

“I have placed multiple orders. Had different fittings for lights sent in multiple orders. Had connectors sent out for one order and still waiting and have given up on second lot of connectors to be sent out. I have spent A lot of money”

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Posted 5 years ago

“Very poor customer service! Ignored my e-mail when my delivery wasn?t delivered on time by Hermes courier without warning or explanations! I had to take another day off to get my delivery the day after!”

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Posted 5 years ago

“I was disappointed that there was not a bulb in the spotlight. It was not possible to mount the spotlight flush to the wall, because the light does not have a groove in the unit to allow the mains power cable to be out of the way.”

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Posted 5 years ago

“Quick delivery of the wrong remote control.”

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Posted 5 years ago

“The lights are beautiful but unfortunately the planned delivery time was changed as the package was too big. They delivered the next day with out sending me a notification and left the lights outside my house in the rain for 2 days as I had gone away. I am praying they will still work but doubt it as the boxes were saturated right through. Shall be returning for full refund if they turn out to be broke when we fit them.”

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Posted 5 years ago

“Actually wanted to rate 5 star but something went wrong ? Excellent start to finish”

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Posted 5 years ago

“I got in touch with customer services when I realised that the wrong postcode, but correct address had been put on the order. They have failed to reply to 2 emails. Goodness knows where the order is. I will continue to try to get the order delivered but running out of stamina. Hopeless customer service!”

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Posted 5 years ago

I am sorry you did not receive your order however the post code you used did not match the address hence our carrier could not deliver. A correct address is paramount to ensure successful delivery. We would always suggest that customers take a moment or two to quickly review their orders before finalising, in order to avoid situations such as this. Any customer unfamiliar with shopping online or unsure about how toplace an order can contact us either by phone, web message or email for assistance. We cannot locate the emails you refer to, only one that arrived today at 09:08am this morning, approximately twenty minutes ago. I understand you are frustrated with your error however this is not something we had control over. Your order is already on its way back to our warehouse so unfortunately it would have been too late to alter the postcode at this stage. We will contact you directly once it has been received. Kind Regards Patricia Customer Care Manager.

Posted 4 years ago

“Nice lights but last no time. Takes 2 hours to fully charge & don?t last more than 20 minutes on 50%. Would not buy again.”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,746 reviews