Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,746 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,746 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 picture lights, with the recommended bulbs. 1 of the lights was damaged upon arrival, and the bulbs don't fit the picture lights, so I have had to order them elsewhere. I have emailed LD for exchange on the damaged light and heard nothing back...”

Helpful Report

Posted 2 months ago

We are very sorry to hear that you are displeased with the service you have received, please accept our apology. Kind regards Customer Care Team

Posted 1 month ago

“Definitely will use again , great price”

Helpful Report

Posted 2 months ago

We are very grateful for your feedback Regards, Customer Care Team

Posted 4 weeks ago

“The shipping costs were really high in my opinion. The lights however were nice, although a lot smaller than I had thought. I would have returned but return delivery also £6.99 min so there wasn't much point. I would think twice before ordering in future.”

Helpful Report

Posted 2 months ago

Good afternoon, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Kind regards Customer service

Posted 1 month ago

“We had an issue with our order and we needed to contact Lighting Direct. The response from their customer services was exceptional. From our experience I would not hesitate to recommend Lighting Direct.”

Helpful Report

Posted 2 months ago

Thank you, we very much value our customer’s feedback Regards, Customer Care Team

Posted 4 weeks ago

“Excellent product and extremely fast (free) delivery (well, nothing's free, but there's no extra cost on top of the headline price). Good customer service when I phoned to check stock levels; I do appreciate companies that actual pick up the phone !”

Helpful Report

Posted 2 months ago

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service Regards, Customer Care Team

Posted 4 weeks ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. Kind regards Customer Care Team

Posted 4 weeks ago

“Arrived so quickly I couldn't believe it, the light is great thank you”

Helpful Report

Posted 2 months ago

We are delighted you are so pleased with your purchase Regards, Customer Care Team

Posted 4 weeks ago

“Item never arrived. Trying to get my money back. Emailed but they never get back to me. I would stay away from them”

Helpful Report

Posted 2 months ago

We are very sorry to hear that you are displeased with the service you have received, please accept our apology. I can see a POD from FedEx. Kind regards Customer Care Team

Posted 1 month ago

“Simple to order came in good time. Goods received seem of quality made fittings( have not hung so can’t comment on function). European plug but comes with small and compact plug converter.”

Helpful Report

Posted 2 months ago

Thank you, we look forward to you shopping with us again soon Regards, Customer Care Team

Posted 4 weeks ago

“I ordered some lights in October 2024. Unfortunately, although showing in stock I then received notification they were not available and given a date for the next delivery in November. That date came and went, called up to be given a date in December. That date came and went, called up given another date in Jan 2025 yes you’ve guessed it that date came and went and was given another date in January, where this time they did actually arrive before the date. I was given the option for a refund during the process but I wanted these ones because they match others I already had. Having said all that the customer service team could not have been more apologetic… would I use them again, yes probably I would due to the great manner I was spoken to and the apologies.”

Helpful Report

Posted 2 months ago

Posted 1 month ago

“Great service. Someone at the end of the phone to help with queries. Amazing free next day delivery service, fair pricing and product in stock.”

Helpful Report

Posted 2 months ago

We are very grateful for your feedback Regards, Customer Care Team

Posted 4 weeks ago

“Lovely looking wall light. Look far more expensive when up. Delivered a week earlier than expected. Happy customer”

Helpful Report

Posted 2 months ago

Thank you, we very much value our customer’s feedback. Regards, Customer Care Team

Posted 4 weeks ago

“A really good choice of lighting solutions. I was interested in a pendant light. I ordered the one I liked and it arrived super fast. Not installed yet but looks to be good quality. Many thanks and if I need any lighting in the future I will be back.”

Helpful Report

Posted 2 months ago

We very much appreciate you getting in touch Regards, Customer Care Team

Posted 4 weeks ago

“Not only a great choice of light fittings, but a great service as well. The goods were order and arrived the next day even though ordered on a Sunday, they were well packed therefore arrived in perfect condition. Thank you guys will be ordering from you again and would not hesitate to recommend you as well.”

Helpful Report

Posted 2 months ago

Thank you, we look forward to you shopping with us again soon. Regards, Customer Care Team

Posted 4 weeks ago

“Great lights and such a fast (next day) delivery!”

Helpful Report

Posted 2 months ago

We are very grateful for your feedback Regards, Customer Care Team

Posted 4 weeks ago

“Products ordered not as described on website. Many inconsistencies with product description and actual product received. Have emailed customer service and no response after two days. Very poor customer service as this should be resolved ASAP.”

Helpful Report

Posted 2 months ago

I am sorry you feel our service has not met your expectations however we will make sure to take your feedback on board to improve ourselves. Kind Regards The Customer Care Team

Posted 1 month ago

“All items delivered promptly as ordered and as described on the web-site. My only (minor) comment would be that the item size wasn't always obvious, though I found everything eventually. I can't review the items yet as it's too cold for the electrician to get outside and fit them!”

Helpful Report

Posted 2 months ago

We are very thankful for your very kind comments. Kind regards Customer Care Team

Posted 1 month ago

“Lamp was slightly delayed but love it, just what I was looking for to fit in hallway where there is no plug. Packaged securely”

Helpful Report

Posted 2 months ago

We are delighted you are so pleased with your purchase. Regards, Customer Care Team

Posted 4 weeks ago

“The only place I could find these lights. Super fast delivery also. 5*”

Helpful Report

Posted 2 months ago

We are very grateful for your feedback. Kind regards Customer Care Team

Posted 1 month ago

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service. Regards, Customer Care Team

Posted 4 weeks ago

“Very happy with the picture lights I have ordered 4 and they look better than in pictures, I will be ordering more. They look very nice and I am getting a lot of compliments. Thankyou”

Helpful Report

Posted 2 months ago

Thank you, we look forward to you shopping with us again soon Regards, Customer Care Team

Posted 4 weeks ago

“First Class and highly efficient service”

Helpful Report

Posted 2 months ago

We are delighted you are so pleased with your purchase. Regards, Customer Care Team

Posted 4 weeks ago

Lighting Direct is rated 4.7 based on 16,746 reviews