Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,752 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was trying to add light bulbs for my new front door lamp order, but I couldn't. The click and add link wouldn't work. So I contacted Lighting Direct and left my contact details...2 days later I received a return email asking to ring them, I did but no-one picked up so I left my details (again!) after being prompted by the answerphone...no one has called. I received my lamp, with no bulbs so now I will go elsewhere for bulbs. The lamp, is gorgeous, shame about the customer service.”

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Posted 7 years ago

Please accept my apologies. I will be looking into your feedback immediately and will contact you directly. Kind Regards Patricia MullaneCustomer Care Manager

Posted 4 years ago

“The delivery was later than your sales receipt stated, yet you made me feel like it was my fault. quite disappointed with the service over all. thankfully the product was good as expected.”

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Posted 7 years ago

“Delivery took more than 2 weeks”

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Posted 7 years ago

“original puchase of a Lucide Isla pendant light shade , on same page was a bulb that did not fit full size screw needed a small screw . I ordered 10 more shades and 10 12052 4w led filament golf ses . asked that you correct the first bulb error. You sent me a 30w E27 full size screw bulb. please help me . I have no time to waste on this type of issue . please send a 12052 4w bulb to match the 10 I have bought. PS I paid for next day , you didn't have the stock so you did not send next day. I have personally used lyco lighting in my garden at home , something is going wrong in your warehouse”

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Posted 7 years ago

“No communication as to when items would be delivered”

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Posted 7 years ago

“I sent two messages about this product, one via your website and one directly to your customer services... neither were answered! Fortunately product was Ok when it arrived, but customer service by e-mail did not exist. Shame as have had good service on other orders and products!”

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Posted 7 years ago

“Next day delivery was actually next day plus two days due to Fed Ex delivering the parcels elsewhere. When e-mailing Lighting Direct to enquire about the delivery the auto note said they were very busy and would reply in 3 days. After a sarcastic email they did reply quickly but by then I had phoned fed ex 5 times or so and sorted it out.”

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Posted 7 years ago

“Nothing in stock and then charged extra for alternative”

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Posted 7 years ago

“I immediately contacted customer service after onitting an address code but got no assistance with resolving the issue I had to wait until dispatched at which time i contacted fedex customer service which was 100% efficient i was not impressed considering i responded both by phone and e mail from Ireland”

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Posted 7 years ago

“Component didn't match connector slightly different despite saying can return within 14 days a postage £6 item cost 14 with deliveryAddress on box about half mile up road but not couldn't take there.Stuck with unwanted component.”

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Posted 7 years ago

“There was no light bracket in the box so had to make my own so to hang the light. Not sure how you think the light is meant to hold to the ceiling otherwise. Also came home and light left outside on my door step. I gave on the order if no answer to leave with number 40. Anyone could of taken the parcel.”

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Posted 7 years ago

“I'm very happy with the purchase and the price I paid, but the Lighting Direct customer service part was poor. I was told when I ordered online that delivery would be Tuesday by Lighting Direct so I waited in all day, but by late afternoon nothing had come. I emailed customer service to find out if delivery would be that day, I received an auto reply that response could take up to 3 days. I still have not received a response to that. So around 5pm on Tuesday I phoned Lighting Direct customer support, the person was polite and tried to be helpful. Apparently the delivery was coming straight from Lighting Direct's supplier by FedEx, but as that company had closed for the day he couldn't contact them for the tracking number, but would do so the following morning and email that to me. I have never received that reply either. FedEx delivered the light during Weds afternoon, requiring me to stay in for a 2nd day.”

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Posted 8 years ago

“Parts broken, in transit, and had to modify before fitting as would not fit together as per instruction”

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Posted 8 years ago

“Fitting was not as easy as expected, took a while to figure out how to get into junction box without damaging it, only to find that the cable entry had to be directly behind the wall mounted fitting, not a good start. Have been using it for about a week now and it only seems to work when it feels like. One evening the PIR will trigger the light once and then I have to reset it before it will trigger again, another night it will trigger 4 or 5 times before I have to reset it. As soon as I get the time to remove I will be sending it back.”

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Posted 8 years ago

“Sent you a query about the condition of the lights three days ago. Received an auto reply and since then nothing.”

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Posted 8 years ago

“I was told that the light unit I purchased came with the ceiling hook required to fit it but it did not. When I called the supplier they said they do not sell the hooks and if I'm not happy, I could return the light! It would have been simple and more constructive to source the hook and send it to me rather than inconvenience me a second time by saying it was included when it wasn't and then on top of that offering me more inconvenience by suggesting the light be refunded.”

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Posted 8 years ago

“Too much packaging, also I have phoned twice regarding 2 pieces of plastic which I have no idea what they are for, have been told we will get back to you, so far no phone call back”

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Posted 8 years ago

“Next day delivery failed to happen, the parcel was delivered yesterday. After repeated 'track your parcel' requests which revealed nothing of any use. Why not dump FEDEX.”

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Posted 8 years ago

I am sorry your order was not delivered when expected on the 29th December. It would seem from the tracking information that FedEx had some difficulty finding your property as I note an address query logged at 13:25 on the 29th. Yesterday was the first opportunity for delivery after the New Year break since resolving that query. FedEx do excellent work for us in delivering over 99% of next day deliveries on time however periodically despite their best efforts delays occur for reasons such as above. This time of the year, with the shear volume of consignments in the system, can be a challenge for all carrier services. I will of course pass on your concerns. Thank you for getting in touch and a Happy New Year from all at Lighting-Direct!

Posted 4 years ago

“Bought a funnel track light with 3 spotlights and only got 1 spotlight head. The second package was delayed, but we are now passed the revised date and customer service is not available on weekends.”

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Posted 8 years ago

“Product was not robust”

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Posted 8 years ago

Lighting Direct is rated 4.7 based on 16,752 reviews