Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,752 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On your order form I requested that the parcel be left by my back door, but the delivery company didn't leave it which meant I had the problem of trying to contact them and arranging re-delivery.”

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Posted 8 years ago

“Delivery took a week longer than advertised; they sent lights in two shipments”

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Posted 8 years ago

“The items were of reasonable value but were delivered piecemeal with incorrect or in some cases no explanation as to what had gone on. Had to cancel electrician as the goods were not delivered when promised and were clearly not in stock despite the system saying they were.”

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Posted 8 years ago

“Quality not as expected and had to pay for returning item.”

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Posted 8 years ago

“Appalling amount of packaging. One lightbulb in a box which would easily have held 70 of the same bulbs, bulked out with plastic inflatable pockets. What a disgraceful waste.”

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Posted 8 years ago

“Poor”

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Posted 8 years ago

“I haven't received my light yet! The electrician has been and gone and I still have bare wires hanging from the ceiling. I would think with the competition out there that a light could be delivered in a week.”

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Posted 8 years ago

I can understand your frustration and disappointment. Your lighting was dispatched on the 13th October for next day delivery however it would appear that FedEx had difficulty locating your property and when no contact was made after several days, have routed it back to us. As soon as we receive it we will re-dispatch ensuring the driver gets more specific directions. Had we been made aware your purchase was not delivered on the 14th as expected our Customer Care team could have intervened with FedEx to ensure this matter was resolved quickly and efficiently. I will contact you directly today with regard to getting your lighting to you just as soon as possible. Kind Regards,

Posted 4 years ago

“This item is over priced. Similar product in screw fix for nearly half the price”

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Posted 8 years ago

“Made order Saturday, not showing on my account No DAT so ordered again. Received 2 orders but by Thursday still only 1 order showing to me. Contact with the online chat was very unhelpful and girl rude. Had to phone. Patricia very helpful”

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Posted 8 years ago

“Part of order arrived promptly but stil awaiting remainder despite website showing all items in stock.”

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Posted 8 years ago

“Service has not been to a good standard. I only received part of my order. I have tried to call serveral times but the phone has gone un answered.”

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Posted 8 years ago

“When I placed my order I received an email confirmation which gave me a delivery date of Tuesday 9th August. I cleared my diary for that day so I would be around to accept my order. I didn't receive my order on that date nor did I receive an email letting me know. I sent an email early on Wednesday 10th to find out what was happening with my order, I heard nothing. So in the afternoon I rang the office. The lady I spoke to told me my order would be delivered the following day, Thursday. I asked why I hadn't been sent an email to let me know my delivery date had changed; she told me I should have been sent an email informing me, so perhaps they hadn't got my correct email - implying that I'd typed it incorrectly when I placed the order? I pointed out that they had managed to send me a confirmation email of my order so surely must have my correct email details. She did check and my email address was correct. I also asked why no-one had bothered to respond to my email earlier that day and I was told they had a lot of emails to work through but my email would be reponded to. She promised me that I would receive an email that evening confirming my delivery the following day with a link so I could track my parcel. Guess what, I didn't receive the email nor did I get a response to my email. Fortunately my parcel was delivered on the Thursday, unfortunately I missed the delivery so had to make a 16 mile round trip to collect it - I was not best pleased. I did however receive an email hoping that I liked my product and thanking me for my order.”

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Posted 8 years ago

I apologise again that your order was delayed by two days. Unfortunately these particular items did not come into stock when expected thus we were unable to dispatch. We have escalated this with our supplier as we understand the frustration to customers when orders are delayed - as you will read from previous comments on this forum the feedback regarding our speed of delivery and service is very positive and something we are very proud of. We receive many many emails on a daily basis which are dealt with chronologically. Your email would have been responded to in due course on that day. As you telephoned within a few hours of sending and spoke to a member of the team, your queries and the points you wished to raise were addressed during that call. I am also sorry that we were not given an opportunity to assist you with regard to the delivery itself to prevent you having to clear your diary in preparation for receiving your order or the subsequent journey undertaken to collect it. Had you mentioned the possibility of not being able to wait in we could have contacted FedEx on your behalf to advise them of a safe place where it could be left, instructed them to leave with a particular neighbour or had the item re-directed to an alternative address. As per the delivery information on our website, FedEx are duty bound to obtain a signature unless alternative arrangements are put in place - this I believe would have helped you greatly. The tracking numbers shown on the dispatch emails routinely sent out also enable us to obtain specific delivery information from FedEx on our customer's behalf. Our Customer Care team is here to help in any way they can - customers only have to ask. I am delighted you are so pleased with your Light Box - at £15.00 it is very competitively priced and has proved very popular with our customers. Kind Regards,

Posted 4 years ago

“Excellent product. FedEx delivery tracking non existent and had to wait in all day until late afternoon. We are busy people and will not place future orders until you appoint a carrier with a 'time slot window' as with most of FedEx competitors. Very disappointing and a shame for an otherwise excellent Lighting Direct. It is a pity that the carriers do not have a separate review section!”

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Posted 8 years ago

“Next day delivery did not happen FedEx took 3 days to travel from Chelmsford to Bocking”

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Posted 8 years ago

“5 Lovely lights but, unfortunately, 3 pains of glass were broken over 2 of them.”

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Posted 8 years ago

“Item good, but delivery was much later than they estimated meaning that my housewarming gift was embarrassing late.”

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Posted 8 years ago

“As the lights have yet to be delivered, 9 days after being ordered I have nothing positive to say. Where are they?”

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Posted 8 years ago

“The lights are blue not white as expected. Also for extra big lights them seem very small. Did ring to say not as expected and was told. I could return for full refund but after paying postage not worthwhile”

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Posted 8 years ago

“Whilst products are generally OK and responsive to sales, response following a problem with the order has been woeful - no hurry to sort out incomplete product parts.”

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Posted 8 years ago

“Delivery 24 hours late”

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Posted 9 years ago

Lighting Direct is rated 4.7 based on 16,752 reviews