Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,718 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product at a very competitive price. Delivered within a couple of days Fantastic”

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Posted 6 days ago

“So far everything has been fine with my experience with Lighting Direct, but I do think it's a bit weird to ask for a review at this stage! Look forward to receiving my order soon.”

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Posted 1 week ago

“Items don’t arrive and the courier FedEx did not leave a card and website hangs when trying to trach. Lighting Direct have not responded re my complaint and request for refund (over £100!) and no tel no to call - very poor service”

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Posted 1 week ago

“Ordering was super easy and the light arrived the following morning, speedy delivery”

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Posted 1 week ago

“No sure why you a ask for a review on something I’ve payed for , haven’t seen or turned up yet , thought it was turning up next day , were 5 days in , I’ll wait too review”

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Posted 1 week ago

“Easy ordering delivery arrived as planned”

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Posted 1 week ago

“Delivery promise not held, sill waiting”

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Posted 1 week ago

“This is a great company, who stocks a huge range of all kinds of lighting and accessories. The customer service is excellent and very helpful.”

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Posted 2 weeks ago

“Parcel supposedly delivered… but it hasn’t. And tracking showing nothing useful. I’ve emailed Lighting Direct twice to ask for help but as yet I’ve had no reply. Not impressed”

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Posted 2 weeks ago

“Have purchased from lighting direct on several occasions & have been very happy with the service. Unfortunately the kitten lamp I ordered (it said it was in stock) in November did not arrive within the 3-5 day window promised. I phoned after approx 2 weeks to see why & was told the item was out of stock & would not be delivered until late January! This was disappointing as it was a Christmas gift for my daughter. The call handler was apologetic & I was given the option to have a refund, but I decided to wait for the item to be delivered in January. It arrived slightly earlier than quoted & my daughter is delighted with it! So all is good that ends well.”

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Posted 2 weeks ago

“Good prices, large range of products and quick delivery.”

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Posted 2 weeks ago

“Not only was I very pleased with the item I ordered but delivery was excellent - next day delivery with no extra charge. Item packed securely for transit and 'fragile' clearly visible on the box. I have added Lighting Direct to my 'contacts to keep' fir future online ordering.”

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Posted 2 weeks ago

“The light ordered arrived 2 days after placing the ordered”

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Posted 2 weeks ago

“Quality product and experience”

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Posted 2 weeks ago

“Next day delivery and packaged extremely well! Amazing quality for the price and look great on bedside tables.”

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Posted 2 weeks ago

“Ordered 2 picture lights, with the recommended bulbs. 1 of the lights was damaged upon arrival, and the bulbs don't fit the picture lights, so I have had to order them elsewhere. I have emailed LD for exchange on the damaged light and heard nothing back...”

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Posted 3 weeks ago

“Definitely will use again , great price”

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Posted 3 weeks ago

“The shipping costs were really high in my opinion. The lights however were nice, although a lot smaller than I had thought. I would have returned but return delivery also £6.99 min so there wasn't much point. I would think twice before ordering in future.”

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Posted 3 weeks ago

“We had an issue with our order and we needed to contact Lighting Direct. The response from their customer services was exceptional. From our experience I would not hesitate to recommend Lighting Direct.”

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Posted 3 weeks ago

“Excellent product and extremely fast (free) delivery (well, nothing's free, but there's no extra cost on top of the headline price). Good customer service when I phoned to check stock levels; I do appreciate companies that actual pick up the phone !”

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Posted 3 weeks ago

Lighting Direct is rated 4.7 based on 16,718 reviews