LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service when my father fell over. Please pay monthly as I paid a year upfront only used for 2 month's before my father passed away and was not offered any refund at all.”

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Posted 1 month ago

“Received a new watch type fall alarm. The new strap is impossible for my 93 year old Mother to use as it is so difficult to clip and un-clip. Do you not do the normal watch strap???”

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Posted 2 months ago

“Have used this service for 6 years, but would not pay £55 for a new digital system..So, they have provided and updated free of charge..I pay an annual fee and if it is their decision to update, they carry the cost, not the customer”

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Posted 3 months ago

“Unfair to be charged monthly for going digital with no options”

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Posted 3 months ago

“There was no ethernet cable in the box! Good job we had one!”

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Posted 3 months ago

“Delayed getting replacement so no lifeline for 3 plus days. Emailed but no response. Disappointing as so costly now.”

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Posted 3 months ago

“The first day my wrist alarm it went off 3 times ie false alarm so since then i carry it around the house as i am afraid of the alarm going off again.I place the alarm close to were i sit it worrys me how long i can keep this prceeder up.”

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Posted 3 months ago

“Unit has not worked properly”

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Posted 3 months ago

“I am not happy I can't hear when you call back if I am out of the room the monitor is in, so I will still have to carry my mobile phone with me so you don't disturb my key holders if there is no need. I was told by my friend who has one that she can hear hers up in her bedroom so she must have a better one than what I picked, I will see how it goes this year as I have paid for the year but might think of changing to what my friend has next year. I would think a lot of your customers are hard of hearing so the volume should be better than what it is”

Helpful Report

Posted 3 months ago

“Got the address wrong and sent the equipment to the wrong address. This meant 1 she didn’t get the equipment and 2 the address was wrong should there be an emergency. They were very good about sending another out but it wasn’t in the promised timescale”

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Posted 4 months ago

“Issues when the alarm was first set up had to phone 4 times before someone rang me back to sort it. Not good if something happens if you can't solve issues till the day after and then only after I kept calling.”

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Posted 4 months ago

“On behalf of my very elderly friend, I feel aggrieved that, despite being told she would pay £135 annually, her second year with you is being charged at £179:88. This should have been made much clearer at the initial purchase.”

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Posted 5 months ago

“Hello, as you may know I have been experiencing A problem since yesterday with my new replacement lifeline unit and I am currently unable to use it ‘ due To the fact that there is a connection Problem , the message the alarm rings And it tells me to wait for response this is the problem but that’s as far as it gets there is No further response from you I have spoken this morning To Carley, she was very helpful? and explained To her what happened and she promised to That I would be contacted by and engineer If you speak with her please to try and get This sorted quickly I would appreciate it Regards. Brian Waters.”

Helpful Report

Posted 5 months ago

“My details were wrongly transposed, by you, and/or submitted (by me), and getting a copy was difficult. Eventually I got a copy and have now advised you of the wrongs, which were making the device invalid. I await a further corrected copy which promised by you 5 days ago, to see if the device is now finally active . All new customers need to check their details automatically, and you should get this changed. If I hadn't I would have sat in ignorance of it's uselessness and when lying on the floor dying, briefly wondered why nobody was coming to my trscue. Makr this automatic improvement v soon.”

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Posted 7 months ago

“Would be helpful for elderly and vulnerable if an installation service was provided on delivery .”

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Posted 8 months ago

“you were meant to send paper work for the details of emergency numbers, yodate this hasn't arrived and therefore I have not been able to use the equipment, which also arrived a day late. So far disappointed.”

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Posted 9 months ago

Hello Shirley, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you are yet to receive your New Customer Form at the time of writing. To remedy this, I have arranged for one to be sent to you both digitally and through the post, to ensure that it is received. I can also assure you that a report detailing your feedback has been shared with the relevant department for further review. Best wishes, Ash

Posted 9 months ago

“to easy to set off by accident”

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Posted 9 months ago

Hello Kenneth, Thank you for your review and for sharing your feedback on the equipment. I am sorry to hear that you have been having trouble with the GPS Alarm. I will be sure to share your feedback with the relevant department for further review. Best wishes, Ash

Posted 9 months ago

“Delivery on time easy to set up and test. I now have peace of mind that help is there when I need it”

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Posted 10 months ago

Hello Janet, Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and that it's providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Havent activated it yet but have got an issue. After ordering by phone, I received confirmation by email with incorrect name. My mother in law is called Peggy Clasby not Teddy. I emailed and phoned straight away to alter this and was assured it would be changed. My mother in law received the package and was worried that it wouldnt work as it said Teddy. Now you have emailed, still with incorrect name!”

Helpful Report

Posted 11 months ago

Hello Gil, Thank you for your review and for bringing this to our attention. I can confirm that the name has now been fully corrected on our system. Our apologies for the delay in responding on this matter. If you require any additional assistance, please feel free to contact us again. Best wishes, Ash

Posted 10 months ago

“The fall alarm and service itself is excellent but be aware that if you pay for a year upfront and no longer need the equipment you do not get any kind of rebate for the months unused. My father went into a care home in December and despite me having paid for a year in August there was no refund. Not only that but today, having not yet returned the equipment, I received a demand for £210 for ‘lost equipment’. I called to complain that perhaps a reminder to return the equipment would be more in keeping with the ‘care’ ethos. A disappointing and upsetting end to our relationship and unfortunately would mean I would not recommend to friends and family.”

Helpful Report

Posted 1 year ago

Hello Michelle, Thank you for your comments on the Service and for sharing your experience for the benefit of others. I do regret to hear that you are unhappy with some elements of our cancellation policy and can confirm that I have shared your concerns with the appropriate department for further review. In the instance that any additional assistance is required, please do feel free to contact us at 0800 999 0400 so that we may do our best to comply. Best wishes, Ash

Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,859 reviews