LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th May 2022

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LifeConnect24 5 star review on 5th March 2022

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Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“We have had this fitted for my 101 year old father-in-law. He wants too stay in his home and this alarm just gives us peace of mind knowing he only has the pendant too press and he can get help straight away.”

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Posted 3 years ago

“We have just set it up for mum today and it's great for peace of mind for us and herself. We hope she doesn't need to use it but are so pleased for her to have it. Set up was easy and it has a great distance range around her property.”

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Posted 3 years ago

“I have been told to fill in a form that wasn't sent”

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Posted 3 years ago

Dear Margaret, Thank you for getting in touch. I have located your account and I can confirm we have received your form and the account is live and ready to use. I apologise for any delays. If we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“This system appears fine; but we have only had it a week. There seems no way of knowing that, having pressed the pendant, that you can know that the procedure is taking effect. If you are near the installation you can hear the call going through etc but if you are at the end of the house there’s no certainty that all is in hand, until, presumably, one of those on the contact list makes contact. I think there’s a red light on the pedant that comes on when the button is pressed but, with hindsight, I would have bought a system that opened the call to be heard by the pendant. Perhaps I’ve misunderstood something?”

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Posted 3 years ago

“The service is outstanding, having ordered the machine late on the tuesday it was delivered early Thursday by Royal Mail. It was easy to install and set up. It has give us peace of mind that my elderly mother will be safe in the house whilst her husband is in hospital, and it will be a great asset when he returns home.”

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Posted 3 years ago

“My grandparents had previously used lifeline, so we knew about the product. My Dad who at 78 is prone to falls, and after a particularly bad one, we felt this was a good option. Very professional service and very helpful telephone operators. We are currently with Dad 24 hours a day, but that will stop as he recovers, so this service will give us piece of mind. Thanks to all the team, keep up the great work.”

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Posted 3 years ago

“Order, delivery and set up was very easy, and staff were helpful at each stage. Thankfully I haven't had to use the alarm yet, but it's reassuring to know it's there in case of emergency.”

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Posted 3 years ago

“Easy set up. Helpful staff on test. Thankfully not needed yet.”

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Posted 3 years ago

“After 2 falls we have set up a personal alarm for me. I feel happy that I have the back up of the alarm. My family is happy that I am protected by the alarm”

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Posted 3 years ago

“Very easy to order quick delivery and easy set up helpful staff very good overall and reassuring that parent feels safer now”

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Posted 3 years ago

“100% security when alone at home”

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Posted 3 years ago

“Very helpful staff when ordering and setting up”

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Posted 3 years ago

“Disappointing when I tried to cancel my disabled brother's service. He has moved in to a supported living enviroment and the service is no longer needed. He is just out of the 30 day cancellation period after 2 years with this company. He has to forfeit the remaining 10 months that he paid upfront for. He paid £169 for the annual subscription yet it is advertised on the website at £154 p/a. It feels very unsavoury and as though vulnerable clients are being fleeced.”

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Posted 3 years ago

“The staff is so helpful nothing too much trouble, Dean dealt with me on the first call I made so I asked for him each time . The company ie customer services were also very helpful,I received two fobs and did not know what each was for . They had sent one in error, so sent me a pre-paid envelope to return. Just waiting for my Key box to be fitted, then all will be stress-free. It was easy to set up all ran smoothly”

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Posted 3 years ago

“We have yet to use this in an emergency.”

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Posted 3 years ago

“I haven’t needed to use the alarm yet(in earnest!) but when testing, it did not reach more than 60 meters into the garden despite being advertised to reach 100 meters. Otherwise OK.”

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Posted 3 years ago

“System arrived in the time frame requested. People at the help desk- Shannon- was very superb in dealing with setting up the device. Hopefully we will not be calling on you!”

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Posted 3 years ago

“We have now received the unit and have done the testing process. Extremely helpful and friendly service. Thankyou”

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Posted 3 years ago

“I have just spoken to customer service to say my mum passed away on 1st nov so wish to cancel policy and was advised because 30 day cooling off period had passed the t&cs do not allow a refund this renewed on 10th sep approx 6 weeks before my mum passed away , whats a rip off , this company clearly does not care about there customers even when they die as no sympathy shown for my loss , i will tell everybody i know to steer clear of a company with 0 morals as they just want your money.”

Helpful Report

Posted 3 years ago

Dear Richard, Thank you for getting in touch to provide us with your feedback. On behalf of us all at Lifeline24, I am very sorry to hear of your situation and hope you are doing well at this difficult time. Our yearly plan is discounted compared to our more frequent payment types as you do commit to a full year at a time. Although I am sorry to hear that you are unhappy with our cancellation policy. I can see that a complaint has been lodged and passed over to our senior management team who will be in touch to discuss this further with you. Again I would like to apologise for any difficulties you have experienced with cancelling your account. If you require any further assistance in the meantime then please do not hesitate to get in touch. Kind Regards, Richard

Posted 3 years ago

“I spoke in length to Lifeline in March of this year on behalf of a relative who was considering having a system installed. I explained that they did not have a land line only a mobile and at no time was I advised that they needed a special system. In September I placed the order for them and although advised it would take 24 hours to arrive, It then became clear that it was not possible to connect the equipment. I spoke to Lifeline again and was advised that there would be an additional cost for different equipment. This was then sent out but did not arrive. Another call and an additional set was sent all in all another 5 day wait. The system is now operational but has been much more expensive then originally told.”

Helpful Report

Posted 3 years ago

Dear Edward, Thank you for getting in touch and for bringing this to our attention. I am sorry to hear of the issues you have experienced with starting up your account. Typically, when we start up an account we will complete a short needs assessment to make sure a suitable alarm is provided. As more and more people are turning off their landlines we are taking steps to ensure customers are aware that the standard alarm requires a landline. Steps have been taken since your initial inquiry in March to improve this process. However, I can see that this system was ordered online which means we were unable to provide an assessment. I have escalated your feedback to our management team for review. This will allow us to ensure our website is made clearer to reflect that the standard systems still require an active phone line. In order to ensure that you have not been paying for any time you have been unable to use I have added a month of free service to your account. Again, I would like to apologise for any upset or inconvenience caused. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,747 reviews