LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,861 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,861 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good responses and advice from the call Centre team, however the Vibee detect fall device did not work, tried 2 different units, that was disappointing, though the simple push button pendant device works well”

Helpful Report

Posted 5 years ago

Dear James, Thank you for your feedback, it is greatly appreciated. I am sorry to hear that the the drop tests you were carrying out did not work. All of our equipment is thoroughly tested prior to being sent to our customers. Please be aware that it is difficult to replicate an real life fall as there are a number of factors that would differ between the drop test and the real life fall. I can see that you have been in touch with our customer service team who have arranged for a standard pendant to be issued to you which has reached you already. I can also see that one of our technical support team have contacted you today to go through the drop test with you and to assist you further should you wish to keep the existing fall detector alarm. If you do require any further assistance, please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

“Ordered via web late afternoon delivered 09:00 hrs the next day. Setup was simple and test calls anwered professionally and promptly. First class service.”

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Posted 5 years ago

“We are very pleased with Lifeline. It has given us peace of mind ro know that my mother is safe in her own home now that she is wearing her Lifeline bracelet and you can be contacted if she has a fall.”

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Posted 5 years ago

“Speedy delivery of all equipment and so easy to install, managed it myself. Mostly important, peace of mind knowing that help for my sister is just a call away.”

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Posted 5 years ago

“I bought this for my Mum who has just been widowed and is living alone and has limited mobility. As she has fallen in the past, Lifeline has given us great peace of mind that, should it happen again, I and the emergency services will be alerted. Lifeline was really easy to set up, and Mum says the wrist band is comfortable to wear.”

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Posted 5 years ago

“Excellent service during the set up of the system - very friendly staff.”

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Posted 5 years ago

“So helpful. Excellent customer service. Immediate dispatch and wonderful follow up when testing etc. So happy with everything. Thank you so much.”

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Posted 5 years ago

“My Father suffered a stroke recently that has affected his mobility. He is an independent soul and is working hard to regain as much movement as he can. The issue for the family is how can we be confident that a fall won't leave him trapped and unable to get help. With really straightforward installation and sensible pricing options Lifeline24 gives us all a bit more peace of mind. It really is remarkably easy to install and the range covers the whole house and garden. While I hope we never need it, I think the reassurance it offers is really valuable.”

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Posted 5 years ago

“I feel safe and knowing there are lovely caring people are there to help I can sleep better I don't feel aso alone thank you”

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Posted 5 years ago

“I was very pleased that I had the alarm installed in my Brothers house. It is nice to no that help is there when needed.”

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Posted 5 years ago

“Easy to order & easy to install provides myself and my family with complete piece of mind knowing that help is there if needed”

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Posted 5 years ago

“Easy to order easy to install great product that provides peace of mind for myself and my family would recommend to anyone to get this as soon as possible and enjoy having complete piece of mind that this excellent product provides at all time .”

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Posted 5 years ago

“The unit arrived the next day and very easy to set up. Unfortunately, due to a fall, I had to press the button a few days after installation. But I was so glad I had made this purchase as my daughter was with me within 20 minutes and abe to help me. Fantastic purchase and would highly recommend.”

Helpful Report

Posted 5 years ago

“Within 5 days of purchasing and setting up Lifeline24 for my elderly parents, my mum had a fall. The response team called the paramedics, so help was on hand within an half an hour. I would thoroughly recommend Lifeline24 for their service.”

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Posted 5 years ago

“Hi It’s a wonderful service and easy to set up and use, no problems whatsoever, just hope I don’t need it for a while but it’s nice to have it at hand.”

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Posted 5 years ago

“Really helpful and friendly staff for my mum and peace of mind knowing she has a button to get help if needed. Simple to set up and well worth having. Highly recommended, would recommend to anyone with an elderly friend or family member. Perfect.”

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Posted 5 years ago

“Easy, straightforward setup of the base station and the team that answer calls seem super friendly. There was a power cut recently and my mum was very surprised but also reassured that they gave her a call to check everything was ok and asked her to give her button a press to let them know power had been restored. A great service”

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Posted 5 years ago

“It was easy to order by computer and with my dasughters help easy to set up. So now I feel safe and less at risk”

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Posted 5 years ago

“I was pleasantly surprised at how quickly it arrived and how easy it was to set up and test. I wuld recommend this product to any one with an elderly relative who lives independantly”

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Posted 5 years ago

“I feel safe in the knowledge that there is someone at the end of the phone in an emergency.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,861 reviews