LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Just started with Lifeline24 and already I've pressed the button by mistake. This was delt with by your service personnel quickly and with understanding.”

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Posted 1 year ago

“Still working on setup,hope to be there soon. Got key safe for later. Fall down apparently included in appliance provided. Sorry card been compromised I have contacted bank. I now have to wait few days to get this sorted. Have contacted bank finalise to when I can.”

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Posted 1 year ago

“The most competitive provider I could find. Delivery of the alarm was the following day, set-up relatively painless and response quick during testing process.”

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Posted 1 year ago

“Prompt delivery and very helpful over the phone.”

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Posted 1 year ago

Dear Karin, Thank you for taking the time to leave your feedback today. I am sorry to hear that the item is yet to be received as expected. I have checked the tracking number provided to me by our Dispatch Department and there has been a delay on the side of our courier. Allow me to offer our apologies for any inconvenience caused by this. Kind Regards, Ash

Posted 1 year ago

“This isn't Shepway Lifeline!! So misleading to have that on your internet search , misleading and dishonest”

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Posted 1 year ago

Good Morning, Thank you for taking the time to leave your feedback regarding this matter. We apologise for any confusion that has been caused but I can confirm that we are a nationwide company and do cover the Shepway area. However, I have raised your feedback with the appropriate departments. Kind Regards, Cordelia

Posted 1 year ago

“Quick and easy to order arrived promptly. And set up so simple. Couldn't ask for more Excellent.”

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Posted 1 year ago

“Pleasant and helpful staff quite satisfied”

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Posted 1 year ago

“Well, I imagine you won’t be publishing this, but - I received no acknowledgment of receipt of the lengthy information form that has to be completed before activation can take place. So, I rang customer services and was told that the form had been received, but you shouldn’t lead (elderly) people to wait for a mail that they aren’t going to get. When I opened the box, whilst trying to set it up for my 91 year old aunt, the pendant was missing. The booklet in the box indicated it should have been there. I rang customer services again and was told that the box should contain either the watch or the pendant, not both, and that the instruction booklet was “a misprint.” This is confusing, misleading, and disappointing. Customer services said the pendant would be delivered the next day, which it wasn’t. When it does, the onus is on me to return the watch. I’m about £80 into this so far, and if the pendant doesn’t turn up soon, or if the instruction booklet turns out to contain other “misprints” I’ll be cutting my losses pretty quickly.”

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Posted 1 year ago

Dear Carl, Thank you for your email today and for leaving your feedback on the Personal Alarm Service. I am sorry to hear that your expectations for the Service have not been matched by your experience thus far. I would like to assure you that a full log of your comments has been shared with the appropriate departments for further review. Regarding the Pendant that is yet to be received, I can confirm that this item should have been delivered by now and may have been lost in the post. As such, I have arranged for another to be sent and will raise the matter with our courier. Kind Regards, Cordelia

Posted 1 year ago

“Ver efficient and helpful!”

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Posted 1 year ago

“Quick to send replacement alarm box”

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Posted 1 year ago

“Only just got mine but I feel much happier now as I live on my own Linda”

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Posted 1 year ago

“Excellent service as the main unit was malfunctioning after a Internet disruption. They supplied a new unit next day.”

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Posted 1 year ago

“Great service while the person is alive but after a death when they should issue a promised refund they send it back to the deceased persons closed credit card, allegedly - really unhelpful & they couldn't care less. 2 months later & still no refund to a live account as promised. Use a different company - just dreadful”

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Posted 1 year ago

“Fast efficient service, very professional and helpful during setup. Fantastic value for good quality equipment. Easy to set up, with clear instructions. No fuss up and running in 10 minutes.”

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Posted 1 year ago

“Efficient, polite and excellent service”

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Posted 1 year ago

“Amazingly fast delivery and good set up. My mother feels secure now and if she sets off the monitor accidentally, the person on the other end is reassuring and not at all judgemental!”

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Posted 1 year ago

“Very pleased with the help & service I receive from Lifeline 24.”

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Posted 1 year ago

“Excellent standard of customer care.”

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Posted 1 year ago

“Connection via falls alarm is a bit slow but every other part of service is great”

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Posted 1 year ago

“Arrived quickly. Simple to set up went live with no problems. Happy to run all necessary tests. Bit disappointed on testing the falls watch,it didn’t appear to dial automatically if I moved with in 20 seconds, operator said it only dials if person stays still . So not sure how it’s going to pan out. As not being used yet by person.”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,742 reviews